Help Desk/Desktop Support Analyst

• Provide timely and efficient technical support to address user issues related to hardware, software, and network systems
• Troubleshoot and resolve problems within Microsoft Windows environments, including Windows 10
• Manage user accounts and permissions within Active Directory, ensuring secure access controls
• Respond to and resolve service desk tickets, maintaining accurate documentation of resolutions
• Assist with basic troubleshooting tasks, including diagnosing connectivity and performance issues
• Deliver clear guidance and training to users on system functionalities and best practices
• Collaborate with team members to escalate complex technical issues and implement solutions
• Maintain up-to-date knowledge of system updates and security protocols to enhance support services
• Ensure consistent and detail-oriented communication with users and stakeholders during issue resolution
• Contribute to the development of support procedures and documentation to improve efficiency

• Proficiency in Active Directory for managing user accounts and permissions
• Strong knowledge of Microsoft Windows operating systems, including Windows 10
• Solid troubleshooting skills to identify and resolve technical issues efficiently
• Experience handling service desk tickets and maintaining accurate documentation
• Familiarity with basic network and connectivity troubleshooting
• Excellent communication skills to interact professionally with end-users and stakeholders
• Ability to work independently and collaboratively in a fast-paced environment
• Previous experience in a Help Desk or Desktop Support role is preferred

Previous experience in a Help Desk or Desktop Support role is preferred

• Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance
• Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan