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Help Desk/Desktop Support Analyst

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Columbus

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

We are looking for a skilled Help Desk/Desktop Support Analyst to join our team on a contract basis in Columbus, Ohio. This role involves providing technical assistance and resolving IT-related issues for end users while ensuring the smooth operation of systems and processes. The ideal candidate will excel in troubleshooting, communication, and maintaining a secure IT environment.

Job Responsibility:

  • Deliver on-site technical support to users with varying levels of IT knowledge
  • Diagnose and resolve issues related to hardware, software, and systems
  • Manage user accounts, including password resets and access control
  • Perform basic network tasks such as updating IP addresses
  • Generate, analyze, and utilize system and operational data reports
  • Collaborate in managing information systems and electronic processes
  • Support system audits and contribute to the evaluation of findings
  • Safeguard IT assets and uphold information security protocols
  • Assist the IT Manager with monitoring, planning, and improving IT workflows

Requirements:

  • Proficiency in Active Directory for account and access management
  • Strong ability to troubleshoot technical issues effectively
  • Knowledge of Microsoft Windows operating systems
  • Experience with service desk ticketing systems
  • Familiarity with basic network management tasks
  • Strong analytical skills for interpreting system data
  • Excellent communication and customer service abilities
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • eligibility to enroll in company 401(k) plan

Additional Information:

Job Posted:
January 26, 2026

Work Type:
On-site work
Job Link Share:

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