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Robert Half Logo Robert Half · IT - Administration

Help Desk/Desktop Support Analyst

United States, Dayton · Job Posted May 27, 2026
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Job Responsibility

  • Provide first-line technical assistance for Microsoft Windows systems, Active Directory access, and Office Suite/O365 issues submitted by end users
  • Manage incoming service requests by responding to support tickets promptly, diagnosing problems, and escalating more complex matters when necessary
  • Prepare, image, configure, and deploy desktop and laptop equipment to support new and existing users across the organization
  • Deliver remote assistance and onsite deskside support to restore user productivity and address hardware or software concerns
  • Maintain and troubleshoot endpoint devices to ensure reliable performance and proper configuration
  • Record issue details, resolutions, and support procedures clearly to strengthen knowledge sharing and improve team efficiency
  • Contribute to technical initiatives and other assigned IT support projects as business needs require

Requirements

  • Experience providing Level 1 help desk or desktop support in a Windows-based environment
  • Working knowledge of Microsoft Windows 10 and general Microsoft operating system support
  • Familiarity with Active Directory, including basic user account and access-related tasks
  • Ability to troubleshoot common hardware, software, and connectivity issues efficiently
  • Experience working with service desk ticketing systems and managing multiple support requests
  • Understanding of workstation imaging and device setup processes
  • Strong customer service skills with the ability to remain detail oriented in high-demand support situations

What we offer

  • Medical
  • Vision
  • Dental
  • Life and disability insurance
  • Enrollment in company 401(k) plan
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