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Help Desk/Desktop Support Analyst

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Milwaukee

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Category:
IT - Administration

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Contract Type:
Contract work

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Salary:

Not provided
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Job Description:

We are looking for a Help Desk/Desktop Support Analyst to join a healthcare organization in Milwaukee, Wisconsin in a Contract to Permanent role. This position is ideal for a service-focused IT specialist who enjoys solving technical issues, supporting end users, and helping maintain a reliable desktop environment. The analyst will play a key role in delivering responsive support, improving service processes, and contributing to a collaborative help desk team while ensuring compliance with patient privacy standards.

Job Responsibility:

  • Respond to incoming support tickets and help desk calls, troubleshoot user issues, and escalate more complex problems when needed to minimize operational disruption
  • Diagnose hardware, software, and access-related concerns for employees and work toward strong first-contact resolution whenever possible
  • Perform account support tasks such as password resets, user provisioning and deactivation, and assignment of users and devices to the correct Active Directory groups
  • Install, configure, and maintain desktop applications, printers, and related settings while assisting with routine hardware and software updates
  • Monitor systems for viruses, spyware, and unauthorized applications, and take appropriate action to remove threats and protect the environment
  • Create and maintain clear knowledge base documentation to improve support consistency and help users and team members resolve common issues more efficiently
  • Provide guidance and coaching to other help desk staff by sharing technical knowledge and service best practices
  • Recommend and support process improvements that increase efficiency, scalability, and service quality across day-to-day support operations
  • Adapt to shifting priorities, assist across locations or teams as needed, and contribute to broader organizational goals under leadership direction
  • Follow all applicable legal, security, and compliance requirements, including standards related to patient confidentiality and data privacy

Requirements:

  • 1–3 years of experience in help desk, desktop support, or a similar technical support position
  • Working knowledge of Microsoft Windows environments, including Windows 10, Microsoft Office, and general desktop troubleshooting
  • Basic understanding of TCP/IP networking concepts such as routing, switching, mapped drives, and shared resources
  • Experience supporting user accounts, onboarding activities, Active Directory administration, and Group Policy in a Windows-based environment
  • Familiarity with printer setup, application installation, hardware diagnostics, and malware or spyware removal
  • Strong verbal and written communication skills with the ability to explain technical information clearly and respond professionally to users at all levels
  • Ability to manage multiple requests in a fast-paced setting, collaborate effectively with team members, and stay focused until issues are fully resolved
  • Willingness to provide occasional after-hours support and apply basic root cause analysis to recurring technical problems
What we offer:
  • medical, vision, dental, and life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
May 04, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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