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Robert Half Logo Robert Half · IT - Administration

Help Desk/Desktop Support Analyst

United States, Dallas · Job Posted May 27, 2026
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Job Description

We are seeking a hands-on Technical Field Support detail oriented to help maintain and improve end-user technology across multiple locations. This role supports desktop environments, network infrastructure, and day-to-day technical operations while working closely with cross-functional teams. The position plays a key role in ensuring reliable, user-friendly technology in both field and corporate environments.

Job Responsibility

  • Provide support for Windows-based laptops and desktops, including configuration, maintenance, and troubleshooting
  • Administer Microsoft environments including Azure/Entra ID and Microsoft 365 (including SharePoint)
  • Manage and support endpoint devices through mobile device management platforms (e.g., Intune, JAMF)
  • Assist with scripting and automation efforts (PowerShell or similar)
  • Deploy software and manage user access through remote tools and endpoint management systems
  • Support network environments including routing, switching, wireless connectivity, and TCP/IP fundamentals
  • Troubleshoot and maintain SD-WAN and network solutions (e.g., Meraki or similar technologies)
  • Provide support for VOIP systems and video/security platforms
  • Evaluate existing systems and workflows to identify improvement opportunities and potential risks
  • Install, configure, and maintain hardware and software across multiple sites
  • Participate in system upgrades, testing, and implementation of new technology solutions
  • Provide end-user support, training, and issue resolution (including access and authentication support)
  • Collaborate with internal teams to align technical solutions with business needs

Requirements

  • Bachelor’s degree in a related field preferred
  • 4+ years of experience in IT support, technical services, or a related field with transferable skills
  • Willingness and ability to travel up to 70% regionally to support field locations
  • Industry certifications (e.g., Microsoft, Cisco, VMware) are a plus
  • Experience in customer-facing environments, retail, or managed services is beneficial
  • Ability to work independently in a fast-paced environment while managing multiple priorities
  • Strong discretion and ability to handle sensitive or confidential information
  • High attention to detail with a commitment to quality and accuracy
  • Team-oriented mindset with a proactive, problem-solving approach
  • Strong communication skills, both written and verbal
  • Excellent organizational skills and ability to stay structured in a dynamic environment

Nice to have

  • Industry certifications (e.g., Microsoft, Cisco, VMware) are a plus
  • Experience in customer-facing environments, retail, or managed services is beneficial

What we offer

  • Medical, vision, dental, and life and disability insurance
  • 401(k) plan
  • Free online training
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