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Help Desk/Desktop Support Analyst

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Robert Half

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Location:
United States , Lynn

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a Help Desk/Desktop Support Analyst to provide onsite technical support for a growing team in Lowell, Massachusetts. This Long-term Contract position is ideal for someone who enjoys solving end-user issues, delivering excellent customer service, and supporting a Microsoft- and Citrix-based environment. The role will focus on day-to-day desktop and help desk support, user account administration, and troubleshooting across hardware, software, and access-related issues. You will work closely with IT leadership and local staff to maintain reliable technology services for the office.

Job Responsibility:

  • Deliver in-person and remote support for employees by diagnosing and resolving common hardware, software, login, and connectivity issues
  • Manage service desk requests from intake through resolution, ensuring timely updates, accurate documentation, and a positive user experience
  • Support user administration tasks across Microsoft 365, Active Directory, Entra, Azure, and on-premises systems, including account setup, access changes, and password resets
  • Troubleshoot and assist with Citrix environments across desktop and mobile access, including workspace connectivity and secure access issues
  • Provide support for Windows-based devices and related endpoint technologies, including desktop configuration, basic operating system setup, and device troubleshooting
  • Assist with printer and secure print support, as well as general peripheral setup for end users in the office
  • Help maintain daily onsite IT coverage for the Lynn, Massachusetts location while partnering with regional and managerial IT resources
  • Contribute to endpoint deployment activities and support operating system rollouts, including learning and assisting with IGEL-based desktop environments as needed

Requirements:

  • Hands-on experience supporting end users in a help desk, desktop support, or service desk environment
  • Working knowledge of Active Directory, Microsoft 365, and Windows 10 troubleshooting
  • Experience handling service desk tickets and prioritizing technical issues in a structured support process
  • Familiarity with Citrix administration or user support, especially for workspace access and session troubleshooting
  • Strong customer service and communication skills with the ability to assist users in a detail-oriented, approachable manner
  • Basic understanding of Microsoft infrastructure, including Windows environments and user access management
  • A certification such as CompTIA or Google IT Support, or a related degree, is preferred
  • Ability to work onsite on a daily basis in Lynn, Massachusetts

Nice to have:

A certification such as CompTIA or Google IT Support, or a related degree, is preferred

What we offer:
  • Medical, vision, dental, and life and disability insurance
  • Company 401(k) plan
  • Free online training

Additional Information:

Job Posted:
May 03, 2026

Work Type:
On-site work
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