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Help Desk/Desktop Support Analyst

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Atlanta

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Atlanta, Georgia. In this role, you will act as the primary technical resource, ensuring the smooth operation of IT services while supporting broader organizational initiatives. Your advanced technical expertise and strong communication skills will foster collaborative relationships between IT and business units, driving efficient service delivery and continuous improvement.

Job Responsibility:

  • Provide timely and effective technical support to resolve escalated issues for both remote and on-site employees
  • Act as a subject matter expert, offering guidance on IT services and capabilities while addressing business-specific needs
  • Ensure proper functioning of video conferencing solutions, localized printing, and other on-site services
  • Monitor on-premises IT infrastructure to identify and address potential issues proactively
  • Manage endpoint provisioning and administration, ensuring devices are configured and maintained efficiently
  • Maintain inventory of IT equipment, performing asset management activities as needed
  • Support employee IT services, including onboarding, offboarding, and workstation relocations
  • Participate in incident, problem, request, and knowledge management practices to maintain consistent service delivery
  • Develop documentation and processes to reduce incidents and enhance service desk efficiency

Requirements:

  • A diploma or degree in a related field from a recognized institution
  • At least 3 years of experience in an IT support role within an enterprise-focused environment
  • Proficiency in supporting and managing Microsoft 365 applications, including Outlook, Teams, and Excel
  • Familiarity with Microsoft Active Directory and Azure/Entra ID for enterprise directory management
  • Advanced knowledge of endpoint administration and operating systems such as Windows, Intune, Autopilot, macOS, and iOS
  • Experience with cloud and on-premises infrastructure tools like VMware vCenter, Cisco Meraki, and Microsoft Azure
  • Strong organizational, verbal, and written communication skills with exceptional attention to detail
  • Ability to troubleshoot issues effectively and manage service desk tickets efficiently
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
March 13, 2026

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