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Help Desk/Desktop Support Analyst

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Robert Half

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Location:
United States , Aurora

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a Help Desk/Desktop Support Analyst to provide front-line and mid-level support in a cloud-focused Microsoft 365 environment serving clients in Aurora, Colorado. This Long-term Contract position combines user support, Microsoft 365 administration, and direct client interaction, with a strong emphasis on resolving access, collaboration, and device-related issues. The role will also contribute to initiatives involving tenant consolidation, branding updates, and domain-related changes while maintaining a secure and responsive end-user experience.

Job Responsibility:

  • Deliver Tier I and Tier II support for Microsoft 365 users by resolving issues related to email, Teams, Outlook, access, and general productivity tools
  • Investigate and correct problems affecting Windows 11 desktops and laptops, especially when cloud applications or identity settings influence performance and connectivity
  • Assist with Microsoft 365 tenant integration efforts by preparing configurations, performing setup tasks, validating functionality, and supporting rollout readiness
  • Manage device configuration activities and help address identity and authentication issues within Entra ID and related access systems
  • Communicate clearly with employees and leadership regarding planned Microsoft 365 updates, branding changes, domain impacts, and user access considerations
  • Apply established security procedures when processing access adjustments, account changes, and deactivation requests to ensure compliance with approval standards
  • Handle day-to-day break/fix support in a primarily cloud-based environment, focusing on efficient issue resolution with limited dependence on physical hardware support
  • Partner with stakeholders and end users to explain technical changes in a business-friendly manner and maintain a high level of customer service
  • Support operational improvements by identifying recurring issues and contributing to a more stable and secure Microsoft ecosystem

Requirements:

  • 5+ years of experience in a Help Desk, Desktop Support, or similar IT support role with direct Microsoft 365 support responsibilities
  • Practical experience supporting Microsoft 365 environments, including user administration, troubleshooting, and service-related issue resolution
  • Background assisting with domain updates, rebranding efforts, tenant transitions, or other Microsoft 365 change-related projects
  • Strong troubleshooting knowledge of Windows 10 and Windows 11 in cloud-connected workplace environments
  • Working understanding of Active Directory, MFA, identity and access concepts, and their relationship to Microsoft 365 services
  • Ability to interpret end-user issues by linking device behavior, meeting performance, and access problems to underlying cloud or policy configurations
  • Strong communication and customer support skills, including the ability to work effectively with executives and other business stakeholders
  • Foundational knowledge of security-minded support practices related to account controls, approvals, and user lifecycle management
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
May 16, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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