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Robert Half Logo Robert Half · IT - Administration

Help Desk/Desktop Support Analyst

United States, Dublin Employment contract · Job Posted June 15, 2026
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Job Responsibility

  • Deliver first- and second-level support for workstations, laptops, mobile devices, printers, and other end-user equipment, resolving issues in a timely manner
  • Set up, configure, maintain, and troubleshoot hardware, operating systems, and business applications to support reliable daily operations
  • Coordinate employee onboarding and offboarding by preparing accounts, deploying devices, and assisting users with initial application and mobile device setup
  • Diagnose and resolve connectivity problems involving wired networks, wireless access, and TCP/IP-based communication across office locations
  • Support Microsoft Windows environments and core productivity tools while performing routine updates, patching, and system maintenance activities
  • Travel to branch and office sites on a scheduled basis to provide in-person technical support, complete planned maintenance, and address local technology needs
  • Record incidents, solutions, and support procedures accurately within the service desk system to maintain clear documentation and service history
  • Assist with inventory control, asset tracking, and equipment lifecycle planning to ensure technology resources are accounted for and properly managed
  • Partner with other IT team members to escalate complex issues, contribute to larger projects, and recommend process improvements that enhance the user experience

Requirements

  • At least 3 years of experience in IT support, desktop support, computer operations, or a similar technical environment
  • Working knowledge of Microsoft Windows 10, Active Directory, and common business software used in office settings
  • Familiarity with service desk or ticketing platforms and the ability to document support activity clearly and accurately
  • Understanding of basic troubleshooting methods for hardware, software, peripheral devices, and TCP/IP network connectivity
  • Experience supporting smartphones and tablets, including both iOS and Android operating systems
  • Strong analytical, organizational, and communication skills with a customer-service approach to end-user support
  • Ability to manage multiple requests effectively in a fast-paced environment while maintaining attention to detail
  • Associate degree in Information Technology, Management Information Systems, or a related field is preferred
  • CompTIA A+ certification is a plus

What we offer

  • Medical, vision, dental, and life and disability insurance
  • Company 401(k) plan
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