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Robert Half Logo Robert Half · IT - Administration

Help Desk/Desktop Support Analyst

United States, Covington Employment contract · Job Posted May 26, 2026
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Job Description

We are looking for a Help Desk/Desktop Support Analyst. This Long-term Contract position is ideal for someone who enjoys hands-on technical support, device deployment, and end-user assistance across desktop and infrastructure needs. The role will contribute to daily support operations while helping keep workstations, peripherals, and connectivity services running smoothly.

Job Responsibility

  • Prepare, image, configure, and deploy desktop and laptop systems for employees in accordance with technical standards
  • Install, disconnect, relocate, and organize workstation equipment, including computers, monitors, and related peripheral hardware
  • Deliver in-person support for end-user technology issues involving Windows devices, common software, and connected accessories
  • Assist with foundational infrastructure work such as cable management, network connectivity checks, and basic troubleshooting of technical issues
  • Track, update, and resolve support requests through a ticket management platform while maintaining clear documentation
  • Diagnose and address problems related to hardware performance, operating systems, software functionality, and user connectivity
  • Partner with the IT team on large-scale rollout efforts, office equipment moves, and other deployment-focused initiatives
  • Support user account and access-related activities in environments that utilize Active Directory
  • Work with tools such as ConnectWise and may interact with other service platforms including Jira, Autodesk, or ServiceNow as needed

Requirements

  • Hands-on experience with PC builds, imaging, deployment, and workstation setup in a business environment
  • Practical knowledge of Windows operating systems, including Windows 10, and general desktop support procedures
  • Ability to troubleshoot hardware, software, and basic network connectivity issues efficiently
  • Experience managing service requests through a ticketing system and documenting technical work accurately
  • Familiarity with core IT infrastructure concepts, including device connectivity and cabling support
  • Working knowledge of Active Directory and standard end-user support tasks in Microsoft-based environments
  • Experience with ConnectWise is strongly preferred
  • Exposure to enterprise support tools such as Jira, Autodesk, ServiceNow, or similar platforms is a plus

Nice to have

  • Experience with ConnectWise is strongly preferred
  • Exposure to enterprise support tools such as Jira, Autodesk, ServiceNow, or similar platforms is a plus

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
  • free online training
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