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Help Desk/Desktop Support Analyst

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Robert Half

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Location:
United States , Deerfield

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a Help Desk/Desktop Support Analyst to provide onsite technical support in a manufacturing environment. This Long-term Contract opportunity is ideal for a dependable IT specialist who enjoys resolving end-user issues, maintaining a strong service mindset, and working across a broad range of desktop support needs. The role offers hands-on involvement with daily support operations while also contributing to device deployment and upgrade activities.

Job Responsibility:

  • Deliver in-person technical assistance to a local user population, addressing hardware, software, and access-related issues in a timely manner
  • Manage incoming service requests such as credential resets, application setup, connectivity troubleshooting, and support for collaboration platforms and business systems
  • Support workstation preparation and deployment efforts by imaging devices, installing updates, and resolving technical problems tied to operating system rollouts
  • Maintain clear, thorough communication with employees to ensure issues are understood, documented, and resolved with a high level of customer care
  • Troubleshoot Windows-based desktop environments and common productivity tools to minimize user downtime and improve day-to-day system performance
  • Work independently to diagnose and resolve a variety of Tier II support issues while escalating more complex problems when necessary
  • Perform occasional onsite technical tasks in operational areas while following required safety practices and wearing designated protective equipment

Requirements:

  • At least 3 years of experience in IT support, including hands-on desktop or help desk work at a Tier II level
  • Working knowledge of Active Directory, Office 365, and Windows 10 administration and troubleshooting
  • Experience handling service desk tickets and resolving end-user issues related to access, software, and general desktop support
  • Strong troubleshooting ability across Microsoft-based environments, with confidence managing a range of technical issues independently
  • Effective communication skills and a customer-focused approach when supporting users with varying technical experience
  • Reliable and detail-oriented work habits, including punctuality, adaptability, and sound judgment in an onsite support setting
  • Comfortable completing physical onsite tasks and complying with workplace safety requirements
  • Familiarity with Windows 11 or Intune is helpful, though not required

Nice to have:

Familiarity with Windows 11 or Intune

What we offer:
  • Medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
May 04, 2026

Work Type:
On-site work
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