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Help Desk/Desktop Support Analyst

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Los Angeles

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Los Angeles, California. This role is ideal for someone with strong attention to detail, technical troubleshooting abilities, and a proactive mindset. As a contract to permanent position, this opportunity offers the potential for long-term growth within the non-profit sector.

Job Responsibility:

  • Provide hands-on support for hardware troubleshooting and computer setup, ensuring smooth functionality for end-users
  • Manage Active Directory tasks, including resetting user accounts and addressing basic access concerns
  • Deliver Tier II level technical assistance, handling more complex support issues and resolving escalations as needed
  • Adapt to training and feedback, demonstrating a willingness to learn and improve processes
  • Work effectively within a Windows 11 environment, ensuring compatibility and optimal performance
  • Respond to service desk tickets promptly, addressing technical issues with efficiency and precision
  • Collaborate with team members to implement solutions and improve overall support processes
  • Maintain clear and thorough communication with end-users to resolve technical concerns in a timely manner
  • Identify recurring problems and propose strategies to prevent future occurrences
  • Ensure all support activities are accurately documented and tracked for reporting purposes

Requirements:

  • Proficiency in Active Directory, including account resets and access management
  • Strong knowledge of Microsoft Windows operating systems, including Windows 10 and 11
  • Experience with basic hardware troubleshooting and computer deployments
  • Familiarity with service desk ticketing systems and efficient resolution of technical issues
  • Ability to work independently while knowing when to seek guidance or escalate problems
  • Excellent communication skills to interact effectively with end-users and team members
  • Demonstrated ability to adapt to new technologies and processes
  • Previous experience in a Tier II support role or equivalent technical support capacity
What we offer:
  • medical, vision, dental, and life and disability insurance
  • company 401(k) plan

Additional Information:

Job Posted:
February 01, 2026

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