CrawlJobs Logo
Robert Half Logo Robert Half · IT - Administration

Help Desk/Desktop Support Analyst

United States, Boston · Job Posted March 26, 2026
Apply Position
Job Link Share

Job Description

We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Boston, Massachusetts. In this long-term contract position, you will play a critical role in providing technical assistance and desktop support to users both remotely and onsite. This opportunity is ideal for individuals with a strong background in troubleshooting and resolving IT issues in a dynamic environment.

Job Responsibility

  • Deliver onsite desktop support one day per week, ensuring timely resolution of hardware and software issues
  • Respond to and manage service desk tickets, prioritizing tasks based on urgency and impact
  • Troubleshoot and resolve issues related to Microsoft Windows 10 operating systems
  • Administer and maintain Active Directory accounts, including user access and permissions
  • Provide guidance and technical support for end-users encountering system or application issues
  • Collaborate with team members to identify and implement improvements to IT processes
  • Document resolutions and maintain accurate records of support activities
  • Assist in configuring and deploying hardware and software for new and existing users
  • Ensure compliance with company policies and procedures related to IT systems
  • Stay updated on emerging technologies and tools to enhance support capabilities

Requirements

  • Minimum of 2 years of experience in help desk or desktop support roles
  • Proficiency in troubleshooting Microsoft Windows 10 operating systems
  • Hands-on experience with Active Directory administration
  • Familiarity with managing service desk tickets efficiently
  • Strong problem-solving skills and ability to work independently
  • Excellent communication skills to interact effectively with end-users
  • Knowledge of basic IT concepts and troubleshooting techniques
  • Ability to work onsite in Boston, Massachusetts, one day per week

What we offer

  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
Robert Half - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Help Desk/Desktop Support Analyst

8 matching positions

New

Help Desk/Desktop Support Analyst

We are looking for a hands-on Help Desk/Desktop Support Analyst to provide respo...
Location
Location
United States , Oshkosh
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of experience in help desk, desktop support, or a similar end-user support position
  • Proven ability to deliver excellent customer service while resolving technical issues for a wide range of users
  • Strong working knowledge of Microsoft Windows 10 and general Microsoft desktop environments
  • Experience supporting Active Directory and familiarity with Azure Active Directory, Exchange, and Microsoft 365 administration
  • Ability to troubleshoot hardware, software, and basic network connectivity issues effectively
  • Experience working within a service desk or ticket management system to track and resolve incidents
  • Willingness and ability to travel regularly to client or field locations within a 90-mile radius
  • Strong communication, prioritization, and problem-solving skills in a fast-moving support environment
Job Responsibility
Job Responsibility
  • Deliver in-person and remote technical assistance for end users, addressing desktop, laptop, software, and peripheral issues across assigned locations
  • Travel to sites within a 90-mile radius to diagnose problems, complete support requests, and ensure timely issue resolution
  • Manage incoming incidents through a ticketing platform, document troubleshooting steps, and keep support records accurate and up to date
  • Prioritize and triage technical requests to determine urgency, route complex issues appropriately, and follow through until closure
  • Support Microsoft Windows environments by identifying and resolving operating system, application, and access-related problems
  • Perform hardware troubleshooting and replacement activities for devices such as workstations, monitors, printers, and related equipment
  • Assist with basic network troubleshooting by checking connectivity, identifying common infrastructure issues, and escalating when needed
  • Administer and support user accounts and access within Active Directory, Azure Active Directory, Exchange, and the Microsoft 365 admin center
  • Provide a detail-oriented customer experience by communicating clearly with users, setting expectations, and resolving issues with a service-first approach
What we offer
What we offer
  • medical, vision, dental, and life and disability insurance
  • 401(k) plan
Read More
Arrow Right

Help Desk/Desktop Support Analyst

We are looking for a skilled Help Desk/Desktop Support Analyst to join our team ...
Location
Location
United States , Piscataway
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proficiency in troubleshooting and supporting Microsoft Windows 10 systems
  • Hands-on experience with Active Directory for user account management
  • Strong understanding of basic IT troubleshooting techniques
  • Familiarity with service desk ticketing systems to track and resolve technical issues
  • Excellent communication and interpersonal skills to assist users effectively
  • Ability to work independently and prioritize tasks in a fast-paced environment
  • Previous experience in a help desk or desktop support role is preferred
  • Knowledge of IT security principles and best practices is a plus
Job Responsibility
Job Responsibility
  • Respond promptly to user inquiries and provide technical assistance for hardware, software, and network issues
  • Manage and resolve service desk tickets efficiently, ensuring minimal disruption to business operations
  • Support and troubleshoot Microsoft Windows 10 systems to maintain optimal performance
  • Administer and manage user accounts and permissions within Active Directory
  • Perform basic troubleshooting for IT systems, identifying and resolving technical issues effectively
  • Document and track support activities to maintain accurate records and improve future processes
  • Collaborate with team members to implement IT solutions and upgrades as needed
  • Educate users on best practices for system usage and security
  • Ensure compliance with company policies and IT standards during all support activities
What we offer
What we offer
  • Medical, vision, dental, life and disability insurance
  • Enrollment in company 401(k) plan
Read More
Arrow Right

Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to join a growing IT team...
Location
Location
United States , Detroit
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 1-5 years of experience in help desk, desktop support, or a similar end-user support role
  • Working knowledge of Active Directory, including account creation, access updates, and password management
  • Experience supporting Microsoft 365 and Windows-based environments, including Windows 10
  • Ability to diagnose and resolve basic technical issues involving desktops, applications, and user access
  • Familiarity with ticketing systems and service desk workflows for tracking and managing support requests
  • Strong communication skills with the ability to assist users professionally in an onsite support setting
  • Availability to work primarily onsite and provide support across multiple local office locations when required
  • All applicants applying for U.S. job openings must be legally authorized to work in the United States
Job Responsibility
Job Responsibility
  • Provide frontline technical assistance for desktop, laptop, and basic system issues affecting end users across supported sites in Detroit, Michigan
  • Troubleshoot Windows operating system problems and resolve common hardware, software, and connectivity concerns in a timely manner
  • Support Microsoft 365 applications by assisting users with access issues, account questions, and general productivity tool troubleshooting
  • Manage user account administration tasks such as setting up new profiles, updating access, and completing password reset requests through Active Directory
  • Monitor and respond to service desk tickets, ensuring incidents are documented clearly and resolved or escalated appropriately
  • Deliver onsite support as the primary point of contact for most users at the main location while also assisting staff at a secondary site as needed
  • Collaborate with other IT team members, including help desk leadership and infrastructure support staff, to address recurring issues and improve user experience
What we offer
What we offer
  • medical, vision, dental, and life and disability insurance
  • enrollment in company 401(k) plan
  • Fulltime
Read More
Arrow Right

Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to join a manufacturing o...
Location
Location
United States , Tarrytown
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Hands-on experience supporting desktop and help desk environments in a structured setting
  • Working knowledge of Active Directory for user account and access support
  • Proficiency with Microsoft Windows, including Windows 10 troubleshooting and end-user support
  • Ability to perform basic technical troubleshooting across hardware, software, and connectivity issues
  • Experience working with service desk or help desk ticketing systems and documenting support activity clearly
  • Strong communication skills with the ability to assist users in both on-site and remote environments
  • Organized approach to task management, documentation, and adherence to support processes and service levels
Job Responsibility
Job Responsibility
  • Provide technical assistance for employees working both on-site and remotely, diagnosing and resolving hardware, software, and access-related issues
  • Prepare and deploy laptops through Microsoft 365 Autopilot, ensuring devices are configured properly for end users
  • Coordinate employee setup and separation activities by handling onboarding and offboarding tasks with accurate records and appropriate access controls
  • Contribute to IT security efforts by supporting user awareness initiatives and assisting with security-related tools, including KnowBe4
  • Route complex or unresolved incidents to higher-level support teams while adhering to service expectations and response timelines
  • Maintain detailed and accurate records of support requests, user communications, troubleshooting steps, and final resolutions within the ticketing platform
  • Follow up with users after issue resolution to confirm functionality, address remaining concerns, and promote a positive support experience
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
Read More
Arrow Right
New

Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to deliver hands-on techn...
Location
Location
United States , Cambridge
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3-5 years of experience in desktop support, service desk, or end-user technical support roles
  • Proven background providing Level 2 Windows desktop support in enterprise environments
  • Strong working knowledge of Windows 10, Windows 11, Active Directory, and Microsoft 365
  • Experience troubleshooting user issues related to desktop systems, access management, and common business applications
  • Familiarity with ticketing systems such as ServiceNow for documenting and managing support requests
  • Ability to communicate clearly and professionally in person while supporting a customer-facing onsite environment
  • Experience supporting Zoom and Microsoft Teams in a business setting
Job Responsibility
Job Responsibility
  • Provide onsite desktop and walk-up kiosk support for employees, resolving technical issues in a timely and thorough manner
  • Diagnose and fix hardware, software, and operating system problems across Windows 10 and Windows 11 environments
  • Manage user account support through Active Directory, including password resets, account unlocks, and related access assistance
  • Assist end users with Microsoft 365 applications and support collaboration tools such as Zoom and Microsoft Teams
  • Handle service requests and incidents through ServiceNow, addressing a range of Level 1 to Level 2.5 support needs
  • Deliver hands-on troubleshooting for devices and user workstations to restore functionality and minimize downtime
  • Support technology initiatives such as Windows 11 rollout activities, Intune deployment, and patch management efforts using endpoint tools
  • Provide technical assistance to users across multiple Cambridge, Massachusetts locations as well as remote team members
  • Collaborate with a larger desktop support group to ensure consistent service delivery for a high-volume user population
What we offer
What we offer
  • Medical, vision, dental, and life and disability insurance
  • 401(k) plan
  • Fulltime
Read More
Arrow Right

Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to provide hands-on techn...
Location
Location
United States , East Windsor
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience providing desktop support or help desk assistance in a business environment
  • Working knowledge of PC hardware, software installation, and general troubleshooting techniques
  • Hands-on experience with Microsoft Windows, including Windows support
  • Familiarity with Active Directory for basic user account and access support tasks
  • Ability to manage service desk tickets effectively and communicate status clearly to users
  • Strong customer service skills with the ability to support end users in a timely and effective manner
Job Responsibility
Job Responsibility
  • Provide front-line deskside and remote support for employees experiencing hardware, software, and operating system issues
  • Prepare, configure, image, and deploy desktop and laptop equipment for new and existing users
  • Diagnose and resolve common PC problems involving system performance, peripheral devices, and standard business applications
  • Manage and update user accounts and access requests within Active Directory as needed for support activities
  • Track, prioritize, and close service desk tickets while maintaining accurate records of work performed
  • Install, configure, and support Microsoft Windows environments in alignment with user and business needs
  • Coordinate equipment replacement or contract backfill coverage needs to ensure minimal disruption to end users
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
Read More
Arrow Right

Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to provide hands-on techn...
Location
Location
United States , East Windsor
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience providing desktop support or help desk assistance in a business environment
  • Working knowledge of PC hardware, software installation, and general troubleshooting techniques
  • Hands-on experience with Microsoft Windows, including Windows support
  • Familiarity with Active Directory for basic user account and access support tasks
  • Ability to manage service desk tickets effectively and communicate status clearly to users
  • Strong customer service skills with the ability to support end users in a timely and effective manner
Job Responsibility
Job Responsibility
  • Provide front-line deskside and remote support for employees experiencing hardware, software, and operating system issues
  • Prepare, configure, image, and deploy desktop and laptop equipment for new and existing users
  • Diagnose and resolve common PC problems involving system performance, peripheral devices, and standard business applications
  • Manage and update user accounts and access requests within Active Directory as needed for support activities
  • Track, prioritize, and close service desk tickets while maintaining accurate records of work performed
  • Install, configure, and support Microsoft Windows environments in alignment with user and business needs
  • Coordinate equipment replacement or contract backfill coverage needs to ensure minimal disruption to end users
What we offer
What we offer
  • Medical
  • Vision
  • Dental
  • Life and disability insurance
  • 401(k) plan
Read More
Arrow Right

Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to support customers in R...
Location
Location
United States , Raleigh
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years of experience in help desk, desktop support, technical support, customer support, or high-volume call center environments
  • Demonstrated ability to troubleshoot hardware and software issues, including point-of-sale devices, terminals, and related peripherals
  • Strong customer service skills with the ability to communicate clearly, professionally, and empathetically with end users
  • Experience working with ticketing systems and managing multiple inbound support requests in a fast-paced setting
  • Proficiency with common workplace and communication tools such as Microsoft Office 365, Microsoft Teams, and Slack
  • Ability to lead customer education sessions or explain technical concepts in a way that is easy for non-technical users to understand
  • Comfortable collaborating across teams and contributing to process improvements based on recurring support trends
Job Responsibility
Job Responsibility
  • Provide frontline assistance to customers by diagnosing and resolving issues related to point-of-sale systems, peripherals, desktop hardware, and software applications
  • Manage incoming support requests through phone, ticketing platforms, and collaboration tools while maintaining clear updates and timely follow-through
  • Conduct virtual customer training sessions and webinars that explain product functionality, usage tips, and recommended practices
  • Build and maintain helpful customer resources, including knowledge base content, user guides, FAQ materials, and training documentation
  • Partner with Customer Success, Product, and Development teams to escalate concerns, communicate customer feedback, and support service improvements
  • Monitor unresolved cases to ensure accurate tracking, consistent communication, and successful issue closure
  • Test new product features and releases, then share practical feedback to help strengthen usability and support readiness
  • Maintain strong working knowledge of supported products, service offerings, and relevant industry expectations through ongoing learning
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
  • Fulltime
Read More
Arrow Right