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Robert Half Logo Robert Half · IT - Administration

Help Desk/Desktop Support Analyst

United States, Houston · Job Posted June 10, 2026
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Job Description

We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical assistance for end users in Houston, Texas. This role focuses on resolving day-to-day hardware, software, and access issues while delivering responsive support across Microsoft-based environments. The ideal candidate brings strong troubleshooting skills, experience managing service requests, and the ability to communicate clearly with both English- and Spanish-speaking users.

Job Responsibility

  • Provide front-line technical support for desktop, laptop, and Windows-related issues reported by employees
  • Diagnose and resolve common hardware, software, login, and connectivity problems in a timely manner
  • Manage incoming service desk tickets, document troubleshooting steps, and keep issue records accurate and up to date
  • Support user account administration tasks, including password resets and access updates within Active Directory
  • Install, configure, and maintain Microsoft Windows 10 systems and standard workstation applications
  • Escalate complex incidents when needed and coordinate with other IT teams to ensure effective resolution
  • Deliver clear guidance to users on technical issues and system usage, including support for Spanish-speaking employees when required

Requirements

  • Experience providing desktop or help desk support in a detail-focused IT environment
  • Working knowledge of Active Directory for basic user and access management tasks
  • Hands-on experience supporting Microsoft Windows and Windows 10 operating systems
  • Ability to perform structured troubleshooting for hardware, software, and user access issues
  • Familiarity with service desk ticketing processes and maintaining detailed support documentation
  • Strong communication skills with the ability to assist users in a clear and effective manner
  • Spanish language skills are preferred for supporting a diverse user base

Nice to have

Spanish language skills are preferred for supporting a diverse user base

What we offer

  • Medical, vision, dental, and life and disability insurance
  • company 401(k) plan
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