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Robert Half Logo Robert Half · IT - Administration

Help Desk/Desktop Support Analyst

United States, Itasca · Job Posted May 10, 2026
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Job Description

We are looking for a customer-focused Help Desk/Desktop Support Analyst to provide front-line technical support. This contract opportunity has the potential to become permanent and is well suited for someone who takes initiative, communicates clearly, and enjoys being the primary point of contact for end-user technology needs. The role supports a Microsoft-based environment and includes hands-on assistance with troubleshooting, software setup, documentation, and daily service desk activities.

Job Responsibility

  • Serve as the first point of contact for employees seeking technical assistance and deliver a thorough, service-oriented support experience
  • Respond to and resolve a manageable volume of service requests while staying proactive in identifying user needs and preventing recurring issues
  • Troubleshoot desktop, system, and application problems within a Microsoft environment, including Windows-based devices and common business tools
  • Install software, configure user workstations, and provide basic technical support for end-user hardware and applications
  • Maintain accurate support records, update internal documentation, and ensure ticket details are properly captured in the service desk system
  • Track inventory levels for IT equipment and supplies, manage asset-related records, and alert leadership when stock needs replenishment
  • Provide first-level support for business applications, including assisting users with issues related to platforms such as Business Central
  • Support endpoint management activities and contribute to device administration processes

Requirements

  • Experience supporting users in a help desk, desktop support, or service desk environment
  • Working knowledge of Microsoft Windows, including Windows 10 troubleshooting and end-user support
  • Familiarity with Active Directory for basic user and access-related tasks
  • Ability to diagnose and resolve routine technical issues with a practical, customer-first approach
  • Experience managing and updating service desk tickets with clear and accurate notes
  • Strong communication skills and a detail-oriented approach when assisting users as a visible member of the IT team
  • Ability to stay organized while handling documentation, asset tracking, and day-to-day support responsibilities

Nice to have

experience with Intune

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
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