Help Desk/Desktop Support Analyst Job at Robert Half (Somerville)

Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to deliver responsive tec...

Location

United States , Salt Lake City

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 2 years of experience in a help desk, desktop support, or IT support environment
Hands-on experience troubleshooting Microsoft Windows systems, including Windows 10 desktop environments
Working knowledge of Active Directory, particularly for user account setup and onboarding support
Ability to install, support, and troubleshoot business-critical applications in Windows desktop environments
Familiarity with remote support tools and desktop access technologies used to assist end users
Strong customer service skills with the ability to communicate technical information clearly and promptly
Experience managing or responding to service desk tickets in a structured support environment

Job Responsibility

Provide direct technical support to internal users by diagnosing and resolving issues involving desktops, virtual machines, printers, and network connectivity
Set up, configure, and maintain Windows-based workstations and required business software to support daily operations
Prepare new and replacement computers through imaging, deployment, and installation processes to ensure users are ready to work quickly
Investigate and remediate security threats such as viruses and malware while following established support and protection practices
Create, revise, and maintain support documentation so procedures remain accurate, accessible, and current
Manage service requests and incidents efficiently, using ticketing workflows to track progress and deliver timely updates to users
Participate in after-hours support coverage, including on-call schedules, weekend support, and holiday assistance based on operational needs
Travel occasionally to provide hands-on technical assistance, equipment support, or issue resolution at other locations
Support account-related tasks in Active Directory, including user onboarding and access-related assistance as needed

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to join an onsite IT supp...

Location

United States , Papillion

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Prior experience in a help desk, desktop support, or IT support role with strong exposure to ticket-based work
Working knowledge of Microsoft Windows 10 and general Microsoft desktop environments
Hands-on ability to diagnose and resolve both hardware and software issues
Experience managing service desk tickets efficiently in a fast-paced support setting
Familiarity with Active Directory for user support and basic account administration
Strong communication skills with the ability to explain technical issues clearly and professionally

Job Responsibility

Resolve a high volume of daily support requests, maintaining timely follow-up and accurate updates throughout the ticket lifecycle
Provide hands-on assistance for desktop, laptop, and peripheral issues involving both hardware and software used by internal and external users
Deliver onsite support in Nebraska and nearby locations as needed, with the remainder of work focused on internal service desk activities
Troubleshoot Microsoft Windows environments, user access concerns, and common workstation problems to restore service efficiently
Support account administration and directory-related tasks, including routine work within Active Directory
Use service management and support platforms such as ConnectWise to document incidents, track progress, and communicate resolutions
Assist with technical projects in addition to day-to-day support responsibilities, helping to keep initiatives on schedule
Address basic networking and connectivity issues and escalate more complex problems when necessary
Provide user support for business applications and operational tools, including environments that may involve QuickBooks and remote support utilities

What we offer

medical
vision
dental
life and disability insurance
company 401(k) plan

Help Desk/Desktop Support Analyst

Location

United States , Madison

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 2 years of help desk, desktop support, or service desk experience in a detail-focused or educational setting
Demonstrated ability to deliver strong customer service and communicate effectively with end users of varying technical skill levels
Hands-on experience supporting Microsoft Windows environments, including Windows 10 or Windows 11 systems
Familiarity with Microsoft 365 applications, especially Word and Excel, in an enterprise setting
Working knowledge of basic troubleshooting for desktops, laptops, printers, and common hardware peripherals
Experience handling and updating service desk tickets within a structured support process
Exposure to Active Directory and user account support tasks
Ability to work onsite in Madison, Wisconsin, five days per week at the start of the assignment

Job Responsibility

Provide frontline technical assistance for employees by diagnosing and resolving desktop, software, and access-related issues in a timely manner
Manage incoming incidents and service requests through the ticketing platform, ensuring updates are documented clearly and priorities are handled appropriately
Set up, image, deploy, and support Windows-based devices, including workstations and laptops used in an office environment
Troubleshoot Microsoft 365 applications and assist users with common productivity tool issues involving Word, Excel, and related services
Support printers, peripherals, and other endpoint hardware while helping maintain dependable operation of user equipment
Assist with account access and directory-related tasks, including basic support within Active Directory and other enterprise systems
Provide user support for business applications such as D365 and escalate more complex problems when needed
Contribute to ongoing support efforts during periods of high ticket volume and help maintain service continuity across the team

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to deliver responsive tec...

Location

United States , Salt Lake City

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 2 years of experience in a help desk, desktop support, or IT support environment
Hands-on experience troubleshooting Microsoft Windows systems, including Windows 10 desktop environments
Working knowledge of Active Directory, particularly for user account setup and onboarding support
Ability to install, support, and troubleshoot business-critical applications in Windows desktop environments
Familiarity with remote support tools and desktop access technologies used to assist end users
Strong customer service skills with the ability to communicate technical information clearly and promptly
Experience managing or responding to service desk tickets in a structured support environment

Job Responsibility

Provide direct technical support to internal users by diagnosing and resolving issues involving desktops, virtual machines, printers, and network connectivity
Set up, configure, and maintain Windows-based workstations and required business software to support daily operations
Prepare new and replacement computers through imaging, deployment, and installation processes to ensure users are ready to work quickly
Investigate and remediate security threats such as viruses and malware while following established support and protection practices
Create, revise, and maintain support documentation so procedures remain accurate, accessible, and current
Manage service requests and incidents efficiently, using ticketing workflows to track progress and deliver timely updates to users
Participate in after-hours support coverage, including on-call schedules, weekend support, and holiday assistance based on operational needs
Travel occasionally to provide hands-on technical assistance, equipment support, or issue resolution at other locations
Support account-related tasks in Active Directory, including user onboarding and access-related assistance as needed

What we offer

Medical
Vision
Dental
Life and disability insurance
401(k) plan

Fulltime

Help Desk/Desktop Support Analyst

We are looking for a skilled Help Desk/Desktop Support Analyst to join our team ...

Location

United States , Dunwoody

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 2 years of experience in help desk or desktop support roles
Proficiency in Active Directory and Microsoft Windows 10
Strong troubleshooting skills across Mac and PC platforms
Familiarity with Microsoft 365 applications and tools
Experience managing service desk tickets in high-volume environments
Knowledge of telecom/VoIP solutions such as RingCentral
Ability to handle multiple tasks efficiently while maintaining attention to detail
Excellent communication skills, with the ability to work effectively in larger groups and team settings

Job Responsibility

Provide technical support to approximately 550 users, troubleshooting issues across Mac and PC environments
Manage software installations and ensure systems are updated and functioning efficiently
Handle high volumes of help desk tickets, addressing user-reported issues promptly and professionally
Support onboarding processes for new hires, including system setup and user account creation
Oversee IT inventory tracking, reporting on issued equipment and onsite assets
Administer Microsoft 365 applications, including email and collaboration tools, while assisting with the transition from Exchange on-premises to online
Collaborate with the IT team to identify opportunities for process improvements and contribute to team projects
Maintain confidentiality and ensure secure handling of company data
Provide light travel support for onboarding and other IT-related needs
Troubleshoot peripheral devices such as printers and VoIP systems, ensuring seamless operations

What we offer

medical, vision, dental, and life and disability insurance
401(k) plan

Fulltime

Help Desk/Desktop Support Analyst

We are looking for a skilled Help Desk/Desktop Support Analyst to join our team.

Location

United States , Mendota Heights

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proficiency in troubleshooting hardware and software issues in a Windows 11 environment
Hands-on experience with Lenovo laptops, including diagnosing and repairing hardware problems
Strong knowledge of Active Directory for user account management and access control
Familiarity with Microsoft Intune for mobile device configuration and management
Experience with ticketing systems such as ZenDesk for tracking and resolving support requests
Solid understanding of Microsoft 365 applications and their integration with Windows systems
Ability to manage multiple tasks and prioritize effectively in a fast-paced environment

Job Responsibility

Provide tier 1 and tier 2 support for hardware and software issues, including troubleshooting and resolving technical problems
Diagnose hardware issues and perform maintenance on Lenovo laptops, ensuring optimal functionality
Set up new workstations, including hardware configuration and software installation
Manage user accounts in Active Directory, including creating accounts, granting access, and ensuring proper permissions
Configure and register mobile devices in Intune to ensure compliance and functionality
Assist with new user onboarding by setting up devices and ensuring access to required systems
Track and manage service tickets using ZenDesk, maintaining an average of 20-30 tickets per day
Collaborate with team members to address complex technical issues and provide timely resolutions
Ensure all technical support is delivered in accordance with company policies and best practices

What we offer

Medical
Vision
Dental
Life and disability insurance
401(k) plan

Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to provide hands-on techn...

Location

United States , Ames

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Experience providing help desk or desktop support in a structured environment
Working knowledge of Active Directory for basic user and access support tasks
Hands-on experience supporting Microsoft Windows 10 and other Microsoft Windows environments
Ability to perform basic troubleshooting across hardware, software, and end-user system issues
Familiarity with managing and responding to service desk tickets in an organized manner
Strong communication skills with the ability to explain technical issues clearly to non-technical users

Job Responsibility

Provide front-line technical support for desktop, laptop, and Windows-related issues reported by end users
Investigate and resolve service desk requests by prioritizing incidents, documenting actions taken, and following through to completion
Support user account administration activities, including access updates and directory-related assistance within Active Directory
Diagnose common hardware, software, and operating system problems using sound troubleshooting methods
Install, configure, and maintain Microsoft Windows 10 environments to keep user systems functioning effectively
Assist employees with password, login, and general workstation issues while delivering clear and detail-oriented communication
Escalate more complex technical problems when needed and collaborate with other support resources to restore service quickly

What we offer

medical
vision
dental
life and disability insurance
company 401(k) plan

Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to provide dependable tec...

Location

United States , Salinas

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Experience providing help desk or desktop support in a business or enterprise environment
Working knowledge of Active Directory for user account administration and access support
Hands-on experience supporting Microsoft Windows, including Windows 10 operating systems
Ability to perform basic troubleshooting for hardware, software, login, and connectivity issues
Familiarity with managing and updating service desk tickets in a structured support workflow
Strong communication skills with the ability to assist users clearly and professionally
Ability to organize multiple support requests and manage priorities effectively in a fast-paced setting

Job Responsibility

Provide first-line technical assistance for desktop, laptop, and peripheral issues, ensuring timely resolution for end users
Diagnose and address problems related to Microsoft Windows environments, including Windows 10 systems and common application errors
Manage user account support tasks such as password resets, access updates, and directory-related requests within Active Directory
Respond to and document incoming service desk tickets, prioritizing requests based on business impact and support urgency
Set up, configure, and maintain end-user devices to support daily operations across the organization
Escalate complex incidents when needed and coordinate with other technical teams to restore service efficiently
Track recurring issues, communicate status updates clearly, and contribute to improved support processes through accurate documentation

What we offer

Medical
Vision
Dental
Life and disability insurance
401(k) plan

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Help Desk/Desktop Support Analyst

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Help Desk/Desktop Support Analyst

Help Desk/Desktop Support Analyst

Help Desk/Desktop Support Analyst

Help Desk/Desktop Support Analyst

Help Desk/Desktop Support Analyst

Help Desk/Desktop Support Analyst

Help Desk/Desktop Support Analyst

Help Desk/Desktop Support Analyst

Help Desk/Desktop Support Analyst

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