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Help Desk/Desktop Support Analyst

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Madison

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Madison, Wisconsin. In this part-time role, you will work onsite three days a week, providing essential technical support to end users. This is a long-term contract position offering an excellent opportunity to showcase your troubleshooting and customer service abilities.

Job Responsibility:

  • Provide hands-on support for desktop and help desk operations, ensuring timely resolution of technical issues
  • Diagnose and troubleshoot hardware and software problems, including Microsoft Windows 10-related issues
  • Manage user accounts and permissions using Active Directory
  • Address and resolve service desk tickets in an efficient and detail-oriented manner
  • Deliver superior customer service by assisting end users with their IT needs and concerns
  • Install, configure, and maintain computer hardware and peripherals
  • Collaborate with team members to resolve complex technical challenges
  • Document technical solutions and processes for future reference
  • Support end users in navigating various systems and tools effectively
  • Ensure all tasks are completed in compliance with company policies and IT standards

Requirements:

  • Proficiency in Active Directory for user account management and permissions
  • Strong knowledge of Microsoft Windows 10 and basic troubleshooting techniques
  • Experience handling service desk tickets and providing timely resolutions
  • Excellent customer service skills and a commitment to assisting end users effectively
  • Familiarity with hardware installation, configuration, and maintenance
  • Ability to work independently and manage time efficiently in a part-time schedule
  • Solid communication skills to explain technical issues to non-technical users
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
May 04, 2026

Employment Type:
Parttime
Work Type:
On-site work
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