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Help Desk/Desktop Support Analyst

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , New York

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a skilled Help Desk/Desktop Support Analyst to join our team on a contract basis in New York, New York. In this role, you will provide technical support to end-users, ensuring smooth operations across computer systems and applications. The ideal candidate will be adept at troubleshooting, resolving system issues, and maintaining a high level of customer satisfaction.

Job Responsibility:

  • Provide timely and efficient technical support to address user issues related to hardware, software, and network systems
  • Troubleshoot and resolve problems within Microsoft Windows environments, including Windows 10
  • Manage user accounts and permissions within Active Directory, ensuring secure access controls
  • Respond to and resolve service desk tickets, maintaining accurate documentation of resolutions
  • Assist with basic troubleshooting tasks, including diagnosing connectivity and performance issues
  • Deliver clear guidance and training to users on system functionalities and best practices
  • Collaborate with team members to escalate complex technical issues and implement solutions
  • Maintain up-to-date knowledge of system updates and security protocols to enhance support services
  • Ensure consistent and detail-oriented communication with users and stakeholders during issue resolution
  • Contribute to the development of support procedures and documentation to improve efficiency

Requirements:

  • Proficiency in Active Directory for managing user accounts and permissions
  • Strong knowledge of Microsoft Windows operating systems, including Windows 10
  • Solid troubleshooting skills to identify and resolve technical issues efficiently
  • Experience handling service desk tickets and maintaining accurate documentation
  • Familiarity with basic network and connectivity troubleshooting
  • Excellent communication skills to interact professionally with end-users and stakeholders
  • Ability to work independently and collaboratively in a fast-paced environment
  • Previous experience in a Help Desk or Desktop Support role is preferred
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
May 13, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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