Help Desk/Desktop Support Analyst Job at Robert Half (Turtle Creek)

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Help Desk/Desktop Support Analyst Level II

We are looking for a skilled Help Desk/Desktop Support Analyst Level II to provi...

Location

United States , Enfield

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

1-3 years in a Help Desk/Desktop Support role with an MSP
Proficient in Microsoft software (Operating Systems, Office suite, OneDrive)
Experience with ticketing, support tools, and troubleshooting Windows 10-11, MAC OS, Active Directory, and Office 365

Job Responsibility

Provide exceptional IT support for both hardware and software systems
Assist users with technical issues
Manage workstations
Troubleshoot a variety of devices and platforms
Work directly with end-users
Improve IT workflows

What we offer

Medical, vision, dental, and life and disability insurance
Eligible to enroll in company 401(k) plan
Access to top jobs, competitive compensation and benefits
Free online training

Help Desk/Desktop Support Analyst

We are looking for a skilled Help Desk/Desktop Support Analyst to join our team ...

Location

United States , Chicago

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience in a Tier 2-3 help desk or desktop support role
Proficiency in troubleshooting both Mac and PC hardware and software
Strong understanding of Microsoft Windows 10 and Active Directory
Familiarity with ServiceNow or similar service desk ticketing systems
Ability to diagnose and repair printers and other hardware components
Basic knowledge of networking concepts is preferred
Excellent problem-solving skills and ability to work independently
Strong communication skills to provide clear and effective technical support

Job Responsibility

Diagnose and resolve escalated technical issues related to both hardware and software across Mac and PC platforms
Provide timely and effective troubleshooting for software errors, including Microsoft applications
Conduct hardware repairs, such as fixing printers and other peripheral devices
Utilize ServiceNow to manage and track service desk tickets effectively
Collaborate with Tier 1 support teams to ensure smooth escalation processes
Identify when to escalate complex issues to higher-level support or management
Apply basic networking knowledge to assist with connectivity and configuration issues
Maintain detailed documentation of technical issues and resolutions
Deliver excellent customer service while addressing user concerns and inquiries
Ensure all tasks are completed in compliance with organizational policies and procedures

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

EUC Help Desk/Desktop Support Analyst

We are looking for a dedicated EUC Help Desk/Desktop Support Analyst to join our...

Location

United States , West Des Moines

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 3 years of experience in help desk or desktop support roles
Strong knowledge of Active Directory, including user account management
Proficiency in troubleshooting Microsoft Windows 10 and 11 operating systems
Familiarity with service desk ticketing systems and workflows
Ability to provide Tier 3 technical support and resolve complex issues
Experience with installing and configuring desktop hardware and software
Excellent communication skills to assist users and document solutions
Strong analytical skills for diagnosing and preventing technical problems

Job Responsibility

Deliver Tier 3 support for end-user computing systems, ensuring timely resolution of complex technical issues
Manage user accounts and access permissions within Active Directory
Perform troubleshooting for Microsoft Windows 10 and 11 environments to resolve hardware and software problems
Respond to and resolve service desk tickets efficiently, maintaining detailed documentation of solutions
Provide technical assistance to users, addressing system functionality and application concerns
Install, configure, and maintain desktop systems and peripheral devices
Collaborate with other IT teams to escalate and resolve advanced technical issues
Conduct system updates and patches to ensure optimal performance and security
Offer guidance and training to users on system operations and best practices
Analyze recurring problems to identify root causes and implement preventive measures

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Help Desk/Desktop Support Analyst

We are looking for a skilled Help Desk/Desktop Support Analyst to join our team ...

Location

United States , Lawrence

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 1 year of experience in help desk or desktop support roles
Proficiency in Active Directory management and troubleshooting
Strong understanding of Microsoft Windows 10 and related systems
Ability to handle basic troubleshooting tasks and resolve technical issues
Familiarity with service desk ticketing systems, such as SuperOps
Experience working with cloud environments, including Azure and Intune
Knowledge of SaaS applications and VoIP software
Excellent communication skills to interact effectively with users and team members

Job Responsibility

Offer prompt technical support to remote and onsite users, ensuring all issues are resolved efficiently
Manage and troubleshoot Dell laptops, VoIP software, and various SaaS applications
Utilize tools such as Azure, Entra, and Intune to maintain cloud-based systems
Handle mailroom support tasks and assist with related technical needs
Work with Windows-based systems to provide solutions and ensure optimal functionality
Respond to and manage service desk tickets using SuperOps ticketing software
Collaborate as part of a virtual support team to address user challenges
Conduct basic troubleshooting for Active Directory and Microsoft Windows environments
Provide consistent updates and communication to users regarding issue resolutions
Ensure all systems are functioning effectively and securely by monitoring and maintaining hardware and software configurations

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Help Desk/Desktop Support Analyst

We are looking for a dedicated Help Desk/Desktop Support Analyst to join our tea...

Location

United States , Bethlehem

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 1 year of experience in a help desk or technical support role
Proficiency in Windows operating systems, Office 365, and basic networking concepts
Familiarity with ticketing systems such as Zendesk, Freshservice, or similar platforms
Experience with Active Directory and Azure Active Directory for user account management
Skilled in troubleshooting and resolving technical issues across various devices and platforms
Ability to manage time effectively and prioritize tasks in a fast-paced environment
Strong communication skills to provide clear guidance and support to users
Commitment to learning and development through training opportunities

Job Responsibility

Provide timely and effective first-level technical support for hardware, software, and network-related issues
Troubleshoot and resolve problems with Windows operating systems, Office 365 applications, and organizational systems
Manage user accounts by performing tasks such as password resets and provisioning/deprovisioning in Active Directory and Azure Active Directory
Configure and set up desktops, laptops, and mobile devices for staff use
Assist with onboarding and offboarding processes, including equipment preparation and account access setup
Document technical issues, resolutions, and procedures in the help desk system to maintain accurate records
Escalate complex technical problems to senior IT staff when necessary
Maintain an organized inventory of IT equipment and supplies to ensure availability and accuracy
Prioritize multiple tasks effectively to meet deadlines and support organizational needs
Participate in external training sessions as directed by IT leadership to enhance technical skills and knowledge

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Help Desk/Desktop Support Analyst

We are looking for a skilled Help Desk/Desktop Support Analyst to join our team ...

Location

United States , Janesville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 5 years of experience in a help desk or desktop support role
Strong knowledge of Active Directory and Microsoft Windows operating systems
Familiarity with ticketing systems, such as Freshservice, and ability to manage service desk tickets
Experience with onboarding processes, including setting up accounts and configuring devices
Excellent customer service skills and ability to communicate effectively with users at all levels
Basic troubleshooting skills for hardware, software, and system issues

Job Responsibility

Provide timely and effective support to users by addressing hardware, software, and system-related issues
Manage and resolve service desk tickets using Fresh service, ensuring all requests are handled promptly and accurately
Assist with onboarding new employees by configuring devices, setting up accounts, and ensuring proper access to systems
Support the upgrade of systems to Windows 11, ensuring a smooth transition for all users
Deliver excellent customer service by communicating clearly and effectively with team members and clients
Troubleshoot and resolve basic issues related to Active Directory and Microsoft Windows environments
Collaborate with team members, including Systems Administrators and Support Technicians, to address complex technical challenges
Participate in an on-call rotation to provide after-hours support when needed
Maintain accurate documentation of processes, procedures, and resolved issues
Contribute to the improvement of technical workflows and processes to enhance overall efficiency

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Help Desk/Desktop Support Analyst

We are looking for a dedicated Help Desk/Desktop Support Analyst to join our tea...

Location

United States , Appleton

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proficiency in Active Directory for account management and system configuration
Experience with Microsoft Windows 10 operating systems and related troubleshooting
Strong understanding of basic troubleshooting techniques for hardware and software
Familiarity with managing service desk tickets and providing timely resolutions
Excellent communication skills to assist end-users and provide clear technical guidance
Ability to work both independently and collaboratively within a team environment
Detail-oriented mindset to document issues and follow IT procedures accurately
Prior experience in a help desk or desktop support role is preferred

Job Responsibility

Provide first-line technical support for hardware, software, and network issues
Manage and resolve service desk tickets in a timely and detail-oriented manner
Troubleshoot and resolve basic issues related to Microsoft Windows operating systems and applications
Configure and maintain user accounts and permissions within Active Directory
Assist end-users with technical guidance and training to improve their system usage
Document technical issues and resolutions for future reference and knowledge sharing
Collaborate with IT teams to implement and maintain system updates and improvements
Ensure compliance with IT policies and procedures while handling support requests
Monitor system performance and escalate complex issues to appropriate teams
Maintain a high level of customer service and communication throughout support interactions

What we offer

medical
vision
dental
life and disability insurance
company 401(k) plan

Help Desk/Desktop Support Analyst

We are looking for a skilled Help Desk/Desktop Support Analyst to join our team ...

Location

United States , Cambridge

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 3 years of experience in IT support or a related field
Proficiency in Active Directory and Microsoft Windows 10
Strong knowledge of Office 365 and Azure environments
Demonstrated skills in basic troubleshooting and resolving technical issues
Experience handling service desk tickets and providing timely resolutions
Ability to work onsite and interact directly with end-users
Excellent communication and problem-solving skills
Familiarity with IT support tools and processes

Job Responsibility

Deliver onsite IT support to end-users, addressing hardware, software, and connectivity issues
Operate and manage IT kiosks to assist users with technical inquiries and resolutions
Administer and maintain systems using Windows 10, Office 365, Active Directory, and Azure
Respond to and resolve service desk tickets efficiently, ensuring timely solutions
Perform basic troubleshooting for IT systems to minimize downtime and improve user experience
Collaborate with team members to identify and implement improvements in IT support processes
Provide guidance and training to users on system functionalities and best practices
Monitor and report system performance issues to ensure optimal functionality
Maintain accurate documentation for system configurations, processes, and user requests

What we offer

medical, vision, dental, life and disability insurance
401(k) or deferred compensation plan (if eligible)
paid time off for vacation, personal needs, and sick time
paid holidays

Help Desk/Desktop Support Analyst

Robert Half

Location:
United States , Turtle Creek

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 13, 2026

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Help Desk/Desktop Support Analyst

Robert Half

Location:United States , Turtle Creek

Category:IT - Administration

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:March 13, 2026

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Location:
United States , Turtle Creek

Category:
IT - Administration

Contract Type:
Not provided

Job Posted:
March 13, 2026