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Help Desk/Desktop Support Analyst

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Doral

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical assistance for employees in Doral, Florida. This Long-term Contract position focuses on supporting day-to-day desktop operations, resolving user issues efficiently, and maintaining a stable Microsoft Windows 10 environment. The ideal candidate brings strong troubleshooting ability, clear communication, and a service-oriented approach to end-user support.

Job Responsibility:

  • Provide first- and second-level technical support for end users, addressing issues related to hardware, software, and network connectivity in a Windows 10 environment
  • Manage Active Directory tasks such as creating and updating user accounts, resetting passwords, adjusting permissions, and applying group policy changes
  • Diagnose and resolve problems affecting desktops, laptops, printers, mobile devices, and commonly used business applications
  • Respond to and track support requests through a service desk platform, ensuring accurate documentation and timely follow-up on each ticket
  • Set up, configure, and maintain workstations, peripheral devices, and endpoint protection tools to support daily business operations
  • Communicate clearly with users throughout the support process, delivering a positive service experience while escalating more complex issues when appropriate

Requirements:

  • Hands-on experience providing desktop or help desk support in a Microsoft Windows environment
  • Working knowledge of Windows 10 administration, troubleshooting, and end-user support practices
  • Experience using Active Directory for account maintenance, password resets, permissions, and related user management tasks
  • Ability to troubleshoot basic to intermediate issues involving hardware, software, printers, and connectivity
  • Familiarity with service desk or ticketing systems and the importance of clear issue documentation
  • Strong customer service and communication skills with the ability to support users professionally and efficiently
What we offer:
  • Medical
  • Vision
  • Dental
  • Life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
May 04, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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