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Help Desk/Desktop Support Analyst

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Maple Grove

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for an experienced Help Desk/Desktop Support Analyst to provide high-quality technical assistance for employees. This position is ideal for someone who enjoys resolving day-to-day technology issues, supporting end users across multiple tools and devices, and working independently in a fast-paced environment. The role will also collaborate with infrastructure and operations teams to address escalations, maintenance activities, and urgent support needs while delivering dependable customer service.

Job Responsibility:

  • Deliver technical support for employees across laptops, desktops, mobile devices, software applications, and workplace technology through in-person, remote, and ticket-based assistance
  • Diagnose and resolve issues involving Microsoft 365 applications, Windows systems, printers, peripherals, mobile devices, and conference room audio-visual equipment
  • Manage incidents from initial intake through completion, ensuring timely updates, accurate troubleshooting, and appropriate escalation when needed
  • Support user account administration by handling provisioning, onboarding, offboarding, access updates, and device preparation for new and existing staff
  • Provide first-line assistance for business applications by addressing access requests, troubleshooting basic issues, and coordinating with application owners for deeper resolution
  • Oversee asset-related activities such as inventory tracking, equipment deployment, device refreshes, recovery, and retirement of outdated hardware
  • Maintain detailed service records, technical documentation, and knowledge base content within Freshservice or comparable ticketing platforms
  • Partner with infrastructure and operations teams on patching, maintenance support, incident response, and hands-on troubleshooting for on-site technical issues
  • Perform hands-and-eyes support for servers, network hardware, endpoint devices, and security remediation tasks as required

Requirements:

  • 7+ years of experience in IT support, desktop support, help desk, or end-user services roles
  • Strong hands-on background supporting Windows environments, including Windows 10 and related desktop technologies
  • Practical experience with Microsoft 365, including applications such as Outlook, Teams, Excel, and Word
  • Familiarity with Active Directory, user account administration, and common onboarding and offboarding processes
  • Experience working with service desk ticketing systems and documenting support activity clearly and accurately
  • Ability to troubleshoot hardware, software, and access-related issues with minimal supervision
  • Strong communication skills and a customer-focused approach to technical support
  • Exposure to mobile device support, enterprise applications, or collaboration with infrastructure teams is a plus

Nice to have:

Exposure to mobile device support, enterprise applications, or collaboration with infrastructure teams

What we offer:
  • medical, vision, dental, life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
May 15, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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