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Robert Half Logo Robert Half · IT - Administration

Help Desk/Desktop Support Analyst

United States, Visalia · Job Posted June 09, 2026
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Job Description

We are looking for a Help Desk/Desktop Support Analyst to join our team in Visalia, California in a contract role with the potential to become permanent. This opportunity is well suited for an early-career IT specialist who wants to expand technical support and networking skills while working alongside an experienced senior team member. The person in this position will provide hands-on user support, help maintain core IT systems, and contribute to a reliable day-to-day technology environment.

Job Responsibility

  • Deliver front-line technical assistance for desktop, laptop, hardware, software, and basic network-related issues across the organization
  • Troubleshoot user access problems, reset permissions, and support account administration within Active Directory
  • Install, configure, and maintain workstations, peripherals, and standard business applications for new and existing employees
  • Document incidents, resolutions, and recurring technical concerns to improve support efficiency and knowledge sharing
  • Escalate more complex problems when needed and work closely with senior IT staff to build technical expertise through cross-training
  • Assist with routine system maintenance, device setup, and operational support tasks that keep the IT environment functioning smoothly
  • Support onboarding and offboarding activities by preparing equipment, setting up user accounts, and confirming access requirements
  • Participate in network and desktop support activities that strengthen overall service reliability and end-user satisfaction

Requirements

  • 3+ years of hands-on experience in help desk, desktop support, or an entry-level IT support environment
  • Working knowledge of Active Directory, including user account support and access-related administration
  • Ability to diagnose and resolve common hardware, software, and connectivity issues in a timely manner
  • Familiarity with desktop operating systems, standard office applications, and endpoint device setup
  • Strong communication skills with the ability to assist users clearly and professionally
  • Willingness to learn from experienced technical staff and grow within an entry-level IT or network support role
  • Ability to manage multiple support requests while staying organized and responsive

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
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