CrawlJobs Logo

Help Desk/Desktop Support Analyst

https://www.roberthalf.com Logo

Robert Half

Location Icon

Location:
United States , Emigsville

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Emigsville, Pennsylvania. This role requires expertise in Infor Syteline, Factory Track, and advanced reporting tools, as well as a strong background in system administration and troubleshooting. The ideal candidate will be dedicated to providing reliable technical support and developing solutions that enhance business processes.

Job Responsibility:

  • Administer and maintain Infor Syteline multi-tenant and multisite environments, ensuring optimal performance and reliability
  • Provide direct support and troubleshooting for Factory Track, including ShopFloor and mobility applications
  • Develop and manage Infor Birst spaces and dashboards, utilizing Syteline data through Infor Datalake for advanced reporting
  • Create custom reports and flexforms in Syteline, using compiled assemblies to meet organizational needs
  • Oversee system administration for Infor and Syteline, including finite supply chain and user support
  • Develop solutions using Mongoose, including stored procedures and custom methods, to address specific business requirements
  • Design and implement new forms, scripts, and methods in Syteline's Event System to streamline processes
  • Administer Rhythm eComm systems, including credit card integration for Syteline
  • Collaborate with teams to ensure effective system functionality and resolve technical issues promptly

Requirements:

  • At least 5 years of experience with Infor Syteline multi-tenant and multisite environments
  • Proficiency in Factory Track applications and mobility solutions
  • Strong knowledge of Infor Birst development and dashboard creation using Syteline data
  • Experience in custom reporting using flexforms and compiled assemblies within Syteline
  • Expertise in Mongoose development, including stored procedures and custom methods
  • Advanced scripting skills for Syteline Event System
  • Familiarity with Rhythm eComm administration and credit card integration
  • Solid understanding of system administration and supply chain user support processes
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
March 14, 2026

Icon
Robert Half - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Help Desk/Desktop Support Analyst

New

Help Desk/Desktop Support Analyst Level II

We are looking for a skilled Help Desk/Desktop Support Analyst Level II to provi...
Location
Location
United States , Enfield
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 1-3 years in a Help Desk/Desktop Support role with an MSP
  • Proficient in Microsoft software (Operating Systems, Office suite, OneDrive)
  • Experience with ticketing, support tools, and troubleshooting Windows 10-11, MAC OS, Active Directory, and Office 365
Job Responsibility
Job Responsibility
  • Provide exceptional IT support for both hardware and software systems
  • Assist users with technical issues
  • Manage workstations
  • Troubleshoot a variety of devices and platforms
  • Work directly with end-users
  • Improve IT workflows
What we offer
What we offer
  • Medical, vision, dental, and life and disability insurance
  • Eligible to enroll in company 401(k) plan
  • Access to top jobs, competitive compensation and benefits
  • Free online training
Read More
Arrow Right
New

Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to provide expert technic...
Location
Location
United States , Memphis
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience in help desk or desktop support roles
  • Proficiency in Active Directory and Microsoft Windows 10
  • Strong troubleshooting skills and ability to resolve technical issues effectively
  • Familiarity with service desk ticketing systems
  • Excellent communication skills for interacting with end users and team members
  • Ability to document trends and performance issues clearly
  • Experience in supporting system go-live events and user adoption
  • Capability to work in a fast-paced environment while maintaining focus on user satisfaction
Job Responsibility
Job Responsibility
  • Deliver on-site technical support to users, assisting with login issues, workflow navigation, and system functionality
  • Diagnose and resolve technical problems, escalating unresolved issues to the appropriate command center or leadership team
  • Track and document system performance, identifying common user concerns and trends that require additional training
  • Reinforce training efforts by guiding end users in adopting new workflows and best practices
  • Actively participate in daily meetings, huddles, and updates to align with project objectives
  • Communicate effectively with users to minimize disruptions and maintain a positive work environment
  • Provide support during system go-live periods, ensuring smooth transitions and addressing immediate concerns
  • Utilize tools like Active Directory and Microsoft Windows 10 for troubleshooting and resolving service desk tickets
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • company 401(k) plan
Read More
Arrow Right
New

Help Desk/Desktop Support Analyst

We are looking for a skilled Help Desk/Desktop Support Analyst to provide effici...
Location
Location
United States , Turtle Creek
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 1–3 years of experience in Help Desk or IT Support roles
  • Proficiency in Windows operating systems and environments, including Windows 11
  • Hands-on experience with Active Directory and Office 365 account management
  • Strong troubleshooting abilities to address technical issues effectively
  • Comfortable with imaging devices and performing hands-on hardware support
  • Familiarity with service desk ticketing systems and processes
  • Ability to provide in-person and remote technical assistance to users
Job Responsibility
Job Responsibility
  • Prepare and deploy laptops for both new and existing users, ensuring proper imaging and configuration
  • Manage user accounts in Active Directory and Office 365, maintaining security and accessibility
  • Deliver prompt technical support for hardware, software, and network issues, both onsite and remotely
  • Set up and configure IT hardware, including desktops and peripherals, while resolving technical challenges
  • Provide ongoing IT support within a manufacturing environment to ensure smooth operations and productivity
What we offer
What we offer
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
Read More
Arrow Right
New

Help Desk/Desktop Support Analyst

We are looking for a skilled Help Desk/Desktop Support Analyst to join our team ...
Location
Location
United States , New York
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of 1–3 years of experience in IT support, help desk, or desktop support roles
  • Proficiency in troubleshooting Apple macOS and Windows operating systems
  • Familiarity with Jira Service Desk or similar ticketing systems
  • Experience using identity management platforms such as Okta
  • Basic knowledge of networking concepts, including Wi-Fi and connectivity troubleshooting
  • Demonstrated ability to manage IT hardware, including shipping, receiving, and inventory tracking
  • Excellent communication skills and a strong focus on customer service
  • Experience providing white glove, executive support a must
Job Responsibility
Job Responsibility
  • Deliver Level 1 and Level 2 IT support to predominantly remote users, ensuring timely resolution of technical issues
  • Diagnose and resolve hardware, operating system, and application problems on macOS and Windows laptops
  • Manage identity and access tools, such as Okta, to ensure secure user access
  • Track and update service tickets using Jira Service Desk while maintaining thorough documentation
  • Provide support for Google Workspace applications, including Gmail, Drive, and Calendar, and perform basic administrative tasks
  • Conduct basic network troubleshooting, addressing Wi-Fi and connectivity issues as they arise
  • Handle shipping, receiving, configuration, and tracking of laptops and peripherals to ensure accurate inventory management
  • Assist with onboarding and offboarding processes, including hardware setup and lifecycle management
  • Offer hands-on troubleshooting for onsite IT equipment when necessary
What we offer
What we offer
  • Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance
  • Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan
Read More
Arrow Right
New

Help Desk/Desktop Support Analyst

We are looking for a skilled Help Desk/Desktop Support Analyst to join our healt...
Location
Location
United States , Columbia
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 1 year of experience in IT help desk or technical support roles
  • Proficiency in troubleshooting and resolving issues within Microsoft Windows environments
  • Familiarity with Active Directory management and configurations
  • Experience working with ticketing systems such as ServiceNow or Zoho
  • Strong problem-solving skills and ability to communicate effectively with users
  • Ability to work independently and deliver reliable support with minimal supervision
  • Willingness to travel locally within the organization and surrounding areas
  • Knowledge of basic IT troubleshooting techniques and tools
Job Responsibility
Job Responsibility
  • Deliver on-site IT support to users across multiple locations, addressing both hardware and software issues
  • Troubleshoot and resolve break/fix technical problems to ensure minimal downtime
  • Manage and respond to service tickets using tools such as Zoho Manage Engine and ServiceNow
  • Maintain and administer Active Directory environments effectively
  • Provide exceptional customer service and technical assistance with minimal supervision
  • Collaborate with team members to streamline IT processes and improve system functionality
  • Travel locally to provide direct support within the organization and surrounding areas as needed
  • Ensure timely documentation of issues and solutions within ticketing systems
  • Stay updated on emerging IT trends and solutions to enhance support services
What we offer
What we offer
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
  • Fulltime
Read More
Arrow Right

Help Desk/Desktop Support Analyst

We are looking for a skilled Help Desk/Desktop Support Analyst to join our team ...
Location
Location
United States , Chicago
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience in a Tier 2-3 help desk or desktop support role
  • Proficiency in troubleshooting both Mac and PC hardware and software
  • Strong understanding of Microsoft Windows 10 and Active Directory
  • Familiarity with ServiceNow or similar service desk ticketing systems
  • Ability to diagnose and repair printers and other hardware components
  • Basic knowledge of networking concepts is preferred
  • Excellent problem-solving skills and ability to work independently
  • Strong communication skills to provide clear and effective technical support
Job Responsibility
Job Responsibility
  • Diagnose and resolve escalated technical issues related to both hardware and software across Mac and PC platforms
  • Provide timely and effective troubleshooting for software errors, including Microsoft applications
  • Conduct hardware repairs, such as fixing printers and other peripheral devices
  • Utilize ServiceNow to manage and track service desk tickets effectively
  • Collaborate with Tier 1 support teams to ensure smooth escalation processes
  • Identify when to escalate complex issues to higher-level support or management
  • Apply basic networking knowledge to assist with connectivity and configuration issues
  • Maintain detailed documentation of technical issues and resolutions
  • Deliver excellent customer service while addressing user concerns and inquiries
  • Ensure all tasks are completed in compliance with organizational policies and procedures
What we offer
What we offer
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
Read More
Arrow Right
New

Help Desk/Desktop Support Analyst

We are looking for a skilled Help Desk/Desktop Support Analyst to join our team ...
Location
Location
United States , Fremont
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of 3 years of experience in help desk or desktop support roles
  • Proficiency with Active Directory, including user account management
  • Strong knowledge of Microsoft Windows 10 and troubleshooting techniques
  • Familiarity with macOS and Apple devices for user support
  • Experience with mobile device management systems and supporting iOS/Android platforms
  • Practical understanding of basic networking and server operations
  • Ability to manage service desk tickets efficiently and provide timely resolutions
  • Solid communication skills to interact effectively with users and team members
Job Responsibility
Job Responsibility
  • Provide technical assistance to end users, resolving issues related to operating systems, applications, and hardware
  • Manage and maintain Active Directory accounts, ensuring proper permissions and access levels
  • Troubleshoot and resolve problems with Windows 10 and other Microsoft Windows systems
  • Support mobile devices, including iOS and Android, ensuring seamless functionality and connectivity
  • Configure and deploy computers for users, including both Windows and macOS operating systems
  • Handle service desk tickets, prioritizing and addressing user requests promptly
  • Assist with basic networking and server-related tasks to ensure system reliability
  • Utilize mobile device management systems to oversee and administer user devices
  • Deliver support to both in-office and remote users, ensuring consistent service and communication
  • Provide guidance and training to users to enhance their understanding and utilization of technology tools
What we offer
What we offer
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
Read More
Arrow Right

EUC Help Desk/Desktop Support Analyst

We are looking for a dedicated EUC Help Desk/Desktop Support Analyst to join our...
Location
Location
United States , West Des Moines
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of 3 years of experience in help desk or desktop support roles
  • Strong knowledge of Active Directory, including user account management
  • Proficiency in troubleshooting Microsoft Windows 10 and 11 operating systems
  • Familiarity with service desk ticketing systems and workflows
  • Ability to provide Tier 3 technical support and resolve complex issues
  • Experience with installing and configuring desktop hardware and software
  • Excellent communication skills to assist users and document solutions
  • Strong analytical skills for diagnosing and preventing technical problems
Job Responsibility
Job Responsibility
  • Deliver Tier 3 support for end-user computing systems, ensuring timely resolution of complex technical issues
  • Manage user accounts and access permissions within Active Directory
  • Perform troubleshooting for Microsoft Windows 10 and 11 environments to resolve hardware and software problems
  • Respond to and resolve service desk tickets efficiently, maintaining detailed documentation of solutions
  • Provide technical assistance to users, addressing system functionality and application concerns
  • Install, configure, and maintain desktop systems and peripheral devices
  • Collaborate with other IT teams to escalate and resolve advanced technical issues
  • Conduct system updates and patches to ensure optimal performance and security
  • Offer guidance and training to users on system operations and best practices
  • Analyze recurring problems to identify root causes and implement preventive measures
What we offer
What we offer
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy