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Robert Half Logo Robert Half · IT - Administration

Help Desk/Desktop Support Analyst

United States, York · Job Posted May 29, 2026
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Job Responsibility

  • Set up, update, and maintain desktops, laptops, and peripheral equipment so systems remain aligned with approved software versions and configuration standards
  • Deliver technical support for end users by diagnosing and resolving issues involving workstations, printers, projectors, and other connected devices
  • Record incidents, service activity, and resolution details in ServiceNow to ensure accurate tracking and timely follow-up
  • Manage device inventory records and document equipment changes, including workstation deployments, relocations, and removals through established change processes
  • Assist employees with Microsoft 365 support needs, including Outlook, Office applications, and OneDrive, as well as common mobile device issues on Android and Apple platforms
  • Provide user guidance on workstation operation, business applications, and the local network environment to improve day-to-day effectiveness
  • Offer support for additional software tools and operational systems as needed, including equipment used within the shop floor environment with training provided
  • Move throughout a large facility, including stairways and production areas, to respond to support requests and complete on-site technical assistance

Requirements

  • Hands-on experience troubleshooting desktops and laptops running Windows operating systems in an end-user support setting
  • Working knowledge of Microsoft Office applications, antivirus tools, network printing, backup and recovery concepts, and basic software deployment methods
  • Familiarity with networking fundamentals such as TCP/IP, routing, and general connectivity troubleshooting
  • General understanding of technologies such as network servers and Citrix environments
  • Strong verbal and written communication skills with the ability to provide effective customer support and practical problem resolution
  • Eligibility to work in the U.S. is required
  • An associate degree in Computer Science or a related field is preferred
  • Two or more years of desktop support experience and the ability to obtain and maintain a DoD Secret security clearance are preferred

What we offer

  • Medical, vision, dental, and life and disability insurance
  • 401(k) plan
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