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Robert Half Logo Robert Half · IT - Administration

Help Desk/Desktop Support Analyst

United States, North Canton Contract work · Job Posted June 09, 2026
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Job Description

We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support for employees in North Canton, Ohio. This Long-term Contract position is ideal for someone who enjoys solving a wide range of desktop, access, and connectivity issues while delivering a high level of customer service in an onsite environment. The role will support day-to-day IT operations, maintain reliable user access to essential systems, and help keep workplace technology running efficiently across hardware, software, and networked resources.

Job Responsibility

  • Resolve first- and second-level support issues involving Windows systems, desktop and laptop hardware, peripherals, and general workstation functionality for onsite users
  • Administer user onboarding, offboarding, and access updates across Microsoft 365, Entra ID, and business applications to ensure appropriate permissions are maintained
  • Investigate and address local network and infrastructure problems by assisting with the support of switches, wireless access points, and related site equipment
  • Provide operational support for collaboration and communication platforms, including user setup, license administration, call flow adjustments, and basic telephony settings
  • Apply established security practices by supporting endpoint protection, patching efforts, secure printing solutions, and policy-aligned device configurations
  • Maintain accurate records for IT assets, software licenses, and recurring technical issues while contributing clear documentation to internal knowledge resources
  • Support conference room technology and workplace AV equipment to help ensure meetings and shared spaces function without interruption
  • Manage service requests and incident tickets in a timely manner, communicating clearly with employees and following through to resolution

Requirements

  • 2 to 4 years of experience providing desktop support, help desk assistance, or IT systems support within a detail-oriented business setting
  • Strong troubleshooting ability with Windows 10 and Windows 11, along with experience supporting desktop and laptop hardware, peripherals, and end-user computing devices
  • Working knowledge of Active Directory or Entra ID, Microsoft 365 administration, and core user account management processes
  • Familiarity with Tier 1 and Tier 2 support workflows, service desk ticket handling, and customer-focused issue resolution
  • Understanding of networking fundamentals such as TCP/IP, DNS, DHCP, and VLAN concepts, with the ability to troubleshoot wired and wireless connectivity issues
  • Experience supporting collaboration tools, SharePoint, and cloud-based communication platforms in an enterprise environment
  • Exposure to macOS systems, conference room AV support, or PowerShell scripting is helpful
  • CompTIA A+, Network+, Security+, or a related degree in Information Technology, Computer Science, or equivalent practical experience is preferred

Nice to have

  • Exposure to macOS systems, conference room AV support, or PowerShell scripting
  • CompTIA A+, Network+, Security+, or a related degree in Information Technology, Computer Science, or equivalent practical experience

What we offer

  • Medical, vision, dental, and life and disability insurance
  • enrollment in company 401(k) plan
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