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Help Desk/Desktop Support Analyst

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Ada

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users in Ada, Michigan. This Long-term Contract position is ideal for someone who enjoys resolving day-to-day hardware and software issues while delivering responsive customer service. The role focuses on maintaining a stable desktop environment, supporting Microsoft Windows systems, and ensuring support requests are handled efficiently from intake through resolution.

Job Responsibility:

  • Deliver front-line technical assistance for desktop, laptop, and basic peripheral issues affecting end users
  • Diagnose and resolve Microsoft Windows and Windows 10 problems involving system performance, access, and standard business applications
  • Manage service desk requests by documenting incidents, updating ticket status, and ensuring timely follow-up with users
  • Support user account administration tasks within Active Directory, including access-related updates and basic account maintenance
  • Troubleshoot common hardware, software, and connectivity concerns using established support procedures and sound technical judgment
  • Escalate more complex incidents when necessary while providing clear notes and relevant findings to the next support tier
  • Assist with workstation setup, software installation, and routine configuration changes to keep users productive
  • Maintain accurate support records and contribute to consistent service delivery across the desktop support function

Requirements:

  • Experience providing help desk or desktop support in a detail-oriented environment
  • Working knowledge of Active Directory for routine user and access support tasks
  • Hands-on experience supporting Microsoft Windows, including Windows 10 systems
  • Ability to perform basic troubleshooting for hardware, software, and end-user issues
  • Familiarity with service desk ticketing practices and incident documentation
  • Strong communication skills with the ability to explain technical issues clearly to non-technical users
  • Organized approach to prioritizing requests and managing multiple support tasks effectively
What we offer:
  • Medical
  • Vision
  • Dental
  • Life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
May 10, 2026

Work Type:
On-site work
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