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Robert Half Logo Robert Half · IT - Administration

Help Desk/Desktop Support Analyst

United States, Exeter · Job Posted July 08, 2026
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Job Description

Seeking an IT Support Specialist to provide technical support across desktop, network, and cloud environments. The ideal candidate will have strong troubleshooting skills, experience working within a ticketing system, and a solid understanding of networking fundamentals in a hybrid cloud environment.

Job Responsibility

  • Manage and resolve end-user support requests through a ticketing system
  • Troubleshoot hardware, software, and connectivity issues
  • Diagnose and resolve TCP/IP, DHCP, DNS, VPN, and network-related problems
  • Support users across on-premises and hybrid cloud environments
  • Document issues, resolutions, and support procedures

Requirements

  • 3+ years of IT support, help desk, or systems support experience
  • Experience using ticketing platforms such as ServiceNow, Jira, Zendesk, or similar
  • Strong knowledge of TCP/IP, DHCP, VPNs, and network troubleshooting
  • Experience supporting Microsoft Windows, Microsoft 365, and Active Directory
  • Excellent customer service, communication, and problem-solving skills

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
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