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Help Desk/Desktop Support Analyst

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Sonora

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Category:
IT - Administration

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical assistance for our staff in Sonora, California. This Contract position focuses on delivering hands-on and remote support across desktop systems, user accounts, productivity tools, and audio visual technology. The ideal candidate will be comfortable resolving day-to-day technical issues, supporting audio visual and Zoom connectivity, and ensuring users can work efficiently with minimal disruption.

Job Responsibility:

  • Deliver onsite and remote technical support for court users, addressing hardware, software, and access-related issues in a timely manner
  • Diagnose and resolve incidents involving Windows 10 and Windows 11 workstations, Microsoft 365 applications, and standard desktop tools
  • Support audio visual equipment and help maintain reliable video and audio performance for Zoom meetings and related conferencing needs
  • Troubleshoot connectivity and functionality issues affecting WiFi, desktop peripherals, and end-user devices
  • Assist with the setup, support, and maintenance of equipment such as network printers and desktop scanners
  • Manage service requests and incident tickets, documenting findings, actions taken, and resolutions clearly
  • Provide user support for account access and basic security administration within Active Directory environments

Requirements:

  • Experience providing help desk, desktop support, or field service assistance in an end-user environment
  • Working knowledge of Windows 10 and Windows 11 operating systems
  • Familiarity with Microsoft 365 and Microsoft Office productivity applications
  • Ability to troubleshoot common issues involving desktops, printers, scanners, and related peripherals
  • Understanding of Active Directory account management and basic security settings
  • Exposure to audio visual technology, Zoom support, and wireless connectivity troubleshooting
  • Strong problem-solving skills with the ability to communicate clearly by phone, remotely, and in person
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
May 10, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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