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Help Desk/Desktop Support Analyst

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Jacksonville

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Responsibility:

  • Deliver front-line technical assistance for hardware, software, workstation, and connectivity issues, ensuring users receive timely and effective support
  • Install, configure, and maintain desktop equipment, operating systems, business applications, and related network components to keep systems functioning reliably
  • Track, update, and document service desk requests thoroughly so recurring issues can be analyzed and support procedures can be improved
  • Work closely with infrastructure and technical support teams to uphold standards for system security, controls, recoverability, and overall IT performance
  • Coordinate software deployments, upgrades, and configuration changes in alignment with established technology policies and operational guidelines
  • Assist with testing, validation, and user coordination for system updates, data communication processes, and platform-related changes when needed
  • Support troubleshooting efforts involving servers, workstations, communication links, and office productivity tools to minimize operational disruption
  • Partner with internal staff to investigate production issues, explain technical requirements clearly, and help prepare users for new tools or processes
  • Follow organizational and regulatory policies, including applicable compliance requirements, while performing all support activities
  • Provide support outside standard business hours when necessary, including evenings, weekends, or holidays, based on operational needs

Requirements:

  • 2+ years of experience in help desk, desktop support, or a closely related IT support role
  • Working knowledge of Microsoft Windows environments, including Windows 10 administration and end-user support
  • Hands-on experience with Active Directory for basic user and access-related support tasks
  • Ability to diagnose and resolve routine hardware, software, and connectivity issues with minimal supervision
  • Experience managing and documenting service desk tickets with clear, accurate, and organized updates
  • Strong communication skills with the ability to support users professionally and explain technical information in a practical way
  • Willingness to work a flexible schedule when needed to address urgent support demands and project-related activities
What we offer:
  • Medical, vision, dental, and life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
May 16, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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