Help Desk/Desktop Support Analyst Job at Robert Half (Grand Rapids)

Help Desk/Desktop Support Analyst Level II

We are looking for a skilled Help Desk/Desktop Support Analyst Level II to provi...

Location

United States , Enfield

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

1-3 years in a Help Desk/Desktop Support role with an MSP
Proficient in Microsoft software (Operating Systems, Office suite, OneDrive)
Experience with ticketing, support tools, and troubleshooting Windows 10-11, MAC OS, Active Directory, and Office 365

Job Responsibility

Provide exceptional IT support for both hardware and software systems
Assist users with technical issues
Manage workstations
Troubleshoot a variety of devices and platforms
Work directly with end-users
Improve IT workflows

What we offer

Medical, vision, dental, and life and disability insurance
Eligible to enroll in company 401(k) plan
Access to top jobs, competitive compensation and benefits
Free online training

Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to provide expert technic...

Location

United States , Memphis

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience in help desk or desktop support roles
Proficiency in Active Directory and Microsoft Windows 10
Strong troubleshooting skills and ability to resolve technical issues effectively
Familiarity with service desk ticketing systems
Excellent communication skills for interacting with end users and team members
Ability to document trends and performance issues clearly
Experience in supporting system go-live events and user adoption
Capability to work in a fast-paced environment while maintaining focus on user satisfaction

Job Responsibility

Deliver on-site technical support to users, assisting with login issues, workflow navigation, and system functionality
Diagnose and resolve technical problems, escalating unresolved issues to the appropriate command center or leadership team
Track and document system performance, identifying common user concerns and trends that require additional training
Reinforce training efforts by guiding end users in adopting new workflows and best practices
Actively participate in daily meetings, huddles, and updates to align with project objectives
Communicate effectively with users to minimize disruptions and maintain a positive work environment
Provide support during system go-live periods, ensuring smooth transitions and addressing immediate concerns
Utilize tools like Active Directory and Microsoft Windows 10 for troubleshooting and resolving service desk tickets

What we offer

medical
vision
dental
life and disability insurance
company 401(k) plan

Help Desk/Desktop Support Analyst

We are looking for a skilled Help Desk/Desktop Support Analyst to provide effici...

Location

United States , Turtle Creek

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

1–3 years of experience in Help Desk or IT Support roles
Proficiency in Windows operating systems and environments, including Windows 11
Hands-on experience with Active Directory and Office 365 account management
Strong troubleshooting abilities to address technical issues effectively
Comfortable with imaging devices and performing hands-on hardware support
Familiarity with service desk ticketing systems and processes
Ability to provide in-person and remote technical assistance to users

Job Responsibility

Prepare and deploy laptops for both new and existing users, ensuring proper imaging and configuration
Manage user accounts in Active Directory and Office 365, maintaining security and accessibility
Deliver prompt technical support for hardware, software, and network issues, both onsite and remotely
Set up and configure IT hardware, including desktops and peripherals, while resolving technical challenges
Provide ongoing IT support within a manufacturing environment to ensure smooth operations and productivity

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Help Desk/Desktop Support Analyst

We are looking for a skilled Help Desk/Desktop Support Analyst to join our dynam...

Location

United States , Grand Rapids

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience in a technical support or help desk role, preferably in a manufacturing environment
Proficiency with Microsoft Windows 10, Office 365, and Active Directory
Familiarity with Azure Active Directory and basic troubleshooting methodologies
Knowledge of ERP systems, specifically Epicor, and SQL Server
Ability to manage service desk tickets and prioritize tasks effectively
Strong problem-solving skills and attention to detail
Excellent communication skills to interact with team members and end users
Willingness to learn and adapt to new technologies and processes

Job Responsibility

Provide first-line technical support to resolve issues related to hardware, software, and applications
Manage service desk tickets, ensuring timely resolution and documentation of solutions
Troubleshoot and resolve problems with Microsoft Windows 10 and Office 365 applications
Administer Active Directory and Azure Active Directory accounts, including configurations and updates
Support ERP systems, particularly Epicor, by addressing user concerns and performing routine maintenance
Collaborate with team members to improve application functionality and system performance
Conduct basic troubleshooting for network connectivity and SQL Server-related issues
Assist with the deployment and configuration of new software applications and updates
Maintain accurate records of technical support activities and provide reports to management
Offer training and guidance to end users on system usage and best practices

What we offer

medical
vision
dental
life and disability insurance
company 401(k) plan

Help Desk/Desktop Support Analyst

We are looking for a skilled Help Desk/Desktop Support Analyst to join our team ...

Location

United States , New York

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 1–3 years of experience in IT support, help desk, or desktop support roles
Proficiency in troubleshooting Apple macOS and Windows operating systems
Familiarity with Jira Service Desk or similar ticketing systems
Experience using identity management platforms such as Okta
Basic knowledge of networking concepts, including Wi-Fi and connectivity troubleshooting
Demonstrated ability to manage IT hardware, including shipping, receiving, and inventory tracking
Excellent communication skills and a strong focus on customer service
Experience providing white glove, executive support a must

Job Responsibility

Deliver Level 1 and Level 2 IT support to predominantly remote users, ensuring timely resolution of technical issues
Diagnose and resolve hardware, operating system, and application problems on macOS and Windows laptops
Manage identity and access tools, such as Okta, to ensure secure user access
Track and update service tickets using Jira Service Desk while maintaining thorough documentation
Provide support for Google Workspace applications, including Gmail, Drive, and Calendar, and perform basic administrative tasks
Conduct basic network troubleshooting, addressing Wi-Fi and connectivity issues as they arise
Handle shipping, receiving, configuration, and tracking of laptops and peripherals to ensure accurate inventory management
Assist with onboarding and offboarding processes, including hardware setup and lifecycle management
Offer hands-on troubleshooting for onsite IT equipment when necessary

What we offer

Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance
Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan

Help Desk/Desktop Support Analyst

We are looking for a skilled Help Desk/Desktop Support Analyst to join our healt...

Location

United States , Columbia

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 1 year of experience in IT help desk or technical support roles
Proficiency in troubleshooting and resolving issues within Microsoft Windows environments
Familiarity with Active Directory management and configurations
Experience working with ticketing systems such as ServiceNow or Zoho
Strong problem-solving skills and ability to communicate effectively with users
Ability to work independently and deliver reliable support with minimal supervision
Willingness to travel locally within the organization and surrounding areas
Knowledge of basic IT troubleshooting techniques and tools

Job Responsibility

Deliver on-site IT support to users across multiple locations, addressing both hardware and software issues
Troubleshoot and resolve break/fix technical problems to ensure minimal downtime
Manage and respond to service tickets using tools such as Zoho Manage Engine and ServiceNow
Maintain and administer Active Directory environments effectively
Provide exceptional customer service and technical assistance with minimal supervision
Collaborate with team members to streamline IT processes and improve system functionality
Travel locally to provide direct support within the organization and surrounding areas as needed
Ensure timely documentation of issues and solutions within ticketing systems
Stay updated on emerging IT trends and solutions to enhance support services

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Fulltime

Help Desk/Desktop Support Analyst

We are looking for an experienced Help Desk/Desktop Support Analyst to join our ...

Location

United States , Madison

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 3 years of experience in Help Desk or Desktop Support roles
Proficiency in Microsoft Windows 10 and Microsoft Office applications
Familiarity with Active Directory for user management and troubleshooting
Strong problem-solving skills and ability to perform basic troubleshooting across hardware and software
Excellent communication skills, both written and verbal, with a focus on delivering superior customer service
Ability to effectively manage and prioritize service desk tickets
Knowledge of telephone triage and call routing processes

Job Responsibility

Respond promptly to service desk tickets by troubleshooting and resolving technical issues related to hardware, software, and operating systems
Deliver excellent customer service by addressing inquiries and resolving issues with professionalism and efficiency
Manage and triage incoming calls to ensure proper routing and prioritization of technical support needs
Utilize Active Directory to perform user account management, permissions updates, and system access troubleshooting
Provide support for Microsoft Windows 10 and Microsoft Office applications, ensuring optimal functionality and user satisfaction
Assist with Microsoft Dynamics CRM issues, offering guidance and solutions as needed
Document and escalate unresolved issues to higher-level support teams when necessary
Maintain accurate records of support interactions and resolutions within the ticketing system
Collaborate with team members to improve support processes and ensure seamless service delivery
Stay updated on emerging technologies and tools to enhance technical support capabilities

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan
free online training

Fulltime

Help Desk/Desktop Support Analyst

We are looking for a skilled Help Desk/Desktop Support Analyst to join our team ...

Location

United States , Boston

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 2 years of experience in help desk or desktop support roles
Proficiency in troubleshooting Microsoft Windows 10 operating systems
Hands-on experience with Active Directory administration
Familiarity with managing service desk tickets efficiently
Strong problem-solving skills and ability to work independently
Excellent communication skills to interact effectively with end-users
Knowledge of basic IT concepts and troubleshooting techniques
Ability to work onsite in Boston, Massachusetts, one day per week

Job Responsibility

Deliver onsite desktop support one day per week, ensuring timely resolution of hardware and software issues
Respond to and manage service desk tickets, prioritizing tasks based on urgency and impact
Troubleshoot and resolve issues related to Microsoft Windows 10 operating systems
Administer and maintain Active Directory accounts, including user access and permissions
Provide guidance and technical support for end-users encountering system or application issues
Collaborate with team members to identify and implement improvements to IT processes
Document resolutions and maintain accurate records of support activities
Assist in configuring and deploying hardware and software for new and existing users
Ensure compliance with company policies and procedures related to IT systems
Stay updated on emerging technologies and tools to enhance support capabilities

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Help Desk/Desktop Support Analyst

Robert Half

Location:
United States , Grand Rapids

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
April 19, 2026

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Help Desk/Desktop Support Analyst

Robert Half

Location:United States , Grand Rapids

Category:IT - Administration

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Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:April 19, 2026

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Location:
United States , Grand Rapids

Category:
IT - Administration

Contract Type:
Not provided

Job Posted:
April 19, 2026