Help Desk/Desktop Support Analyst Job at Robert Half (Geneva)

Help Desk/Desktop Support Analyst

We are looking for a dedicated Help Desk/Desktop Support Analyst to join our tea...

Location

United States , Appleton

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proficiency in Active Directory for account management and system configuration
Experience with Microsoft Windows 10 operating systems and related troubleshooting
Strong understanding of basic troubleshooting techniques for hardware and software
Familiarity with managing service desk tickets and providing timely resolutions
Excellent communication skills to assist end-users and provide clear technical guidance
Ability to work both independently and collaboratively within a team environment
Detail-oriented mindset to document issues and follow IT procedures accurately
Prior experience in a help desk or desktop support role is preferred

Job Responsibility

Provide first-line technical support for hardware, software, and network issues
Manage and resolve service desk tickets in a timely and detail-oriented manner
Troubleshoot and resolve basic issues related to Microsoft Windows operating systems and applications
Configure and maintain user accounts and permissions within Active Directory
Assist end-users with technical guidance and training to improve their system usage
Document technical issues and resolutions for future reference and knowledge sharing
Collaborate with IT teams to implement and maintain system updates and improvements
Ensure compliance with IT policies and procedures while handling support requests
Monitor system performance and escalate complex issues to appropriate teams
Maintain a high level of customer service and communication throughout support interactions

What we offer

medical
vision
dental
life and disability insurance
company 401(k) plan

Help Desk/Desktop Support Analyst

We are looking for a skilled Help Desk/Desktop Support Analyst to join our team ...

Location

United States , Indianapolis

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proficiency in Active Directory management
Strong knowledge of Microsoft Windows 10 operating systems
Experience in basic troubleshooting techniques
Familiarity with handling service desk tickets effectively
Solid understanding of Microsoft Windows environments
Ability to communicate technical concepts clearly to non-technical users
Proven problem-solving skills in IT support scenarios
Commitment to delivering exceptional customer service

Job Responsibility

Respond promptly to service desk inquiries and resolve technical issues efficiently
Troubleshoot and support Microsoft Windows 10 systems and applications
Manage user accounts and permissions within Active Directory
Provide guidance and solutions for basic IT troubleshooting tasks
Document and track service desk tickets to ensure timely resolution
Assist in the installation and configuration of hardware and software
Collaborate with team members to address complex technical challenges
Maintain a high level of customer service while addressing user concerns
Monitor system performance and escalate issues as needed
Continuously update knowledge of IT systems and tools to improve support capabilities

What we offer

medical
vision
dental
life and disability insurance
company 401(k) plan

New

Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to join our team on a con...

Location

United States , Belmont

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proficiency in Microsoft Windows 10 and basic troubleshooting techniques
Experience working with Active Directory for user account management
Familiarity with handling service desk tickets and resolving technical issues efficiently
Knowledge of network basics and the ability to address connectivity problems
Strong interpersonal skills, with the ability to teach and communicate technology concepts to non-technical users
Willingness to travel to a secondary site every other week
Capable of working in a fast-paced environment, managing multiple priorities effectively

Job Responsibility

Deliver Level 1 technical support, resolving hardware and software issues for users in a timely and efficient manner
Assist a community of users with varying technical abilities, ensuring clear and empathetic communication
Manage service desk tickets, prioritizing and addressing up to 50 incidents daily
Provide onsite support five days a week, ensuring consistent availability for users
Travel to an additional site every other week to provide hands-on technical assistance as needed
Support users nationally through a call center environment, ensuring remote issues are resolved effectively
Troubleshoot basic network and system issues, ensuring minimal disruption to operations
Maintain and update user accounts in Active Directory to ensure proper access and security
Utilize Microsoft Windows 10 and other tools to diagnose and resolve technical problems
Collaborate with team members to improve support processes and enhance user satisfaction

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

New

Help Desk/Desktop Support Analyst

We are looking for a skilled Help Desk/Desktop Support Analyst to join our team ...

Location

United States , Los Angeles

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proficiency in Active Directory, including account resets and access management
Strong knowledge of Microsoft Windows operating systems, including Windows 10 and 11
Experience with basic hardware troubleshooting and computer deployments
Familiarity with service desk ticketing systems and efficient resolution of technical issues
Ability to work independently while knowing when to seek guidance or escalate problems
Excellent communication skills to interact effectively with end-users and team members
Demonstrated ability to adapt to new technologies and processes
Previous experience in a Tier II support role or equivalent technical support capacity

Job Responsibility

Provide hands-on support for hardware troubleshooting and computer setup, ensuring smooth functionality for end-users
Manage Active Directory tasks, including resetting user accounts and addressing basic access concerns
Deliver Tier II level technical assistance, handling more complex support issues and resolving escalations as needed
Adapt to training and feedback, demonstrating a willingness to learn and improve processes
Work effectively within a Windows 11 environment, ensuring compatibility and optimal performance
Respond to service desk tickets promptly, addressing technical issues with efficiency and precision
Collaborate with team members to implement solutions and improve overall support processes
Maintain clear and thorough communication with end-users to resolve technical concerns in a timely manner
Identify recurring problems and propose strategies to prevent future occurrences
Ensure all support activities are accurately documented and tracked for reporting purposes

What we offer

medical, vision, dental, and life and disability insurance
company 401(k) plan

New

Help Desk/Desktop Support Analyst

We are looking for a skilled Help Desk/Desktop Support Analyst to join our team ...

Location

United States , Phoenix

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proficiency in Active Directory for managing user accounts and system settings
Solid knowledge of Microsoft Windows 10 and related troubleshooting techniques
Experience handling service desk tickets and maintaining detailed documentation
Strong problem-solving skills with a focus on delivering effective solutions
Excellent communication and interpersonal abilities for user support
Familiarity with basic IT hardware and software installation processes
Ability to work independently and as part of a team in a fast-paced environment

Job Responsibility

Provide prompt and efficient technical support to resolve end-user issues related to hardware, software, and network connectivity
Manage and maintain user accounts, permissions, and security settings in Active Directory
Troubleshoot and resolve issues within Microsoft Windows 10 systems, ensuring minimal disruption to operations
Track and manage service desk tickets, ensuring timely responses and resolutions
Assist with the installation, configuration, and maintenance of desktop systems and related equipment
Deliver clear and thorough communication to users, documenting solutions and processes effectively
Monitor system performance and identify potential areas for improvement
Collaborate with team members to implement best practices and optimize IT support services
Educate users on basic troubleshooting techniques to enhance their understanding of IT systems and tools

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Help Desk/Desktop Support Analyst

We are looking for a skilled Help Desk/Desktop Support Analyst to join our team ...

Location

United States , Columbus

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proficiency in Active Directory for account and access management
Strong ability to troubleshoot technical issues effectively
Knowledge of Microsoft Windows operating systems
Experience with service desk ticketing systems
Familiarity with basic network management tasks
Strong analytical skills for interpreting system data
Excellent communication and customer service abilities

Job Responsibility

Deliver on-site technical support to users with varying levels of IT knowledge
Diagnose and resolve issues related to hardware, software, and systems
Manage user accounts, including password resets and access control
Perform basic network tasks such as updating IP addresses
Generate, analyze, and utilize system and operational data reports
Collaborate in managing information systems and electronic processes
Support system audits and contribute to the evaluation of findings
Safeguard IT assets and uphold information security protocols
Assist the IT Manager with monitoring, planning, and improving IT workflows

What we offer

medical
vision
dental
life and disability insurance
eligibility to enroll in company 401(k) plan

New

Retail Sales Designer

Step into Magnet as a Retail Sales Designer and bring dream kitchens to life. As...

Location

United Kingdom , Liverpool

Salary:

25500.00 - 35000.00 GBP / Year

Magnet

Expiration Date

Until further notice

Requirements

Have experience in home improvement design and showroom sales
Experience working towards sales targets
A passion for helping customers create their perfect space
The ability to communicate with warmth, clarity and are commercially savvy
An eye for design – or the passion to develop one – and strong attention to detail
Flexibility to work shifts, including weekends
A full driving licence and access to your own vehicle for home design visits
Embrace our values: Care, Deliver and Inspire

Job Responsibility

Inspire customers with creative, personalised kitchen designs that convert into sales
Build trust by guiding customers through the full journey—from showroom to home visit to final fit
Promote value-adding services, including installation and flexible finance options
Stay in regular contact with customers throughout the project, managing every detail to ensure a smooth and enjoyable experience
Stay ahead of industry trends and explore new ways to deliver exceptional results

What we offer

£200 guaranteed top up bonus every month in your first year
Full design and sales training from day one through our Magnet Learner Journey
Fast-track career progression opportunities
Up to 80 % colleague discount on our furniture
Holiday Purchase Scheme (buy up to 5 extra days holiday)
Cycle to Work scheme
Virtual GP access and 24/7 Employee Assistance Platform
Discounts with over 200 high street brands
Refer a Friend rewards

Fulltime

New

Microsoft Dynamics CRM Implementation Consultant

Location

United States , Kansas City

Salary:

Not provided

Enormous Enterprise

Expiration Date

Until further notice

Requirements

7 years+ technical experience with Microsoft Dynamics 365 CRM
Building and updating complex business process flows in Dynamics 365
Power Apps (Canvas and Model Driven Apps) and Platform, including Power BI and Power Automate
Configuring API integrations (experience with Drupal, Hivebrite, Docebo, and CVENT or similar system integrations is preferred)
JavaScript development skills for Dynamics customization
Dataverse queries/FetchXML and solution layering strategies
Evaluating business processes and translating organizational needs into effective Dynamics 365 solutions
Ability to learn organizational context quickly and connect business challenges to CRM based improvements
Ability to function as both lead consultant and technical SME, guiding project direction, sequencing, and risk mitigation
Interest in learning about an organization at a depth necessary to connect business needs and challenges to effective solutions within Dynamics

Help Desk/Desktop Support Analyst

Robert Half

Location:
United States , Geneva

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 03, 2026

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Job Posted:February 03, 2026

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