Help Desk/Desktop Support Analyst Job at Robert Half (Cambridge)

New

Help Desk/Desktop Support Analyst Level II

We are looking for a skilled Help Desk/Desktop Support Analyst Level II to provi...

Location

United States , Enfield

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

1-3 years in a Help Desk/Desktop Support role with an MSP
Proficient in Microsoft software (Operating Systems, Office suite, OneDrive)
Experience with ticketing, support tools, and troubleshooting Windows 10-11, MAC OS, Active Directory, and Office 365

Job Responsibility

Provide exceptional IT support for both hardware and software systems
Assist users with technical issues
Manage workstations
Troubleshoot a variety of devices and platforms
Work directly with end-users
Improve IT workflows

What we offer

Medical, vision, dental, and life and disability insurance
Eligible to enroll in company 401(k) plan
Access to top jobs, competitive compensation and benefits
Free online training

New

Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to provide expert technic...

Location

United States , Memphis

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience in help desk or desktop support roles
Proficiency in Active Directory and Microsoft Windows 10
Strong troubleshooting skills and ability to resolve technical issues effectively
Familiarity with service desk ticketing systems
Excellent communication skills for interacting with end users and team members
Ability to document trends and performance issues clearly
Experience in supporting system go-live events and user adoption
Capability to work in a fast-paced environment while maintaining focus on user satisfaction

Job Responsibility

Deliver on-site technical support to users, assisting with login issues, workflow navigation, and system functionality
Diagnose and resolve technical problems, escalating unresolved issues to the appropriate command center or leadership team
Track and document system performance, identifying common user concerns and trends that require additional training
Reinforce training efforts by guiding end users in adopting new workflows and best practices
Actively participate in daily meetings, huddles, and updates to align with project objectives
Communicate effectively with users to minimize disruptions and maintain a positive work environment
Provide support during system go-live periods, ensuring smooth transitions and addressing immediate concerns
Utilize tools like Active Directory and Microsoft Windows 10 for troubleshooting and resolving service desk tickets

What we offer

medical
vision
dental
life and disability insurance
company 401(k) plan

New

Help Desk/Desktop Support Analyst

We are looking for a skilled Help Desk/Desktop Support Analyst to provide effici...

Location

United States , Turtle Creek

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

1–3 years of experience in Help Desk or IT Support roles
Proficiency in Windows operating systems and environments, including Windows 11
Hands-on experience with Active Directory and Office 365 account management
Strong troubleshooting abilities to address technical issues effectively
Comfortable with imaging devices and performing hands-on hardware support
Familiarity with service desk ticketing systems and processes
Ability to provide in-person and remote technical assistance to users

Job Responsibility

Prepare and deploy laptops for both new and existing users, ensuring proper imaging and configuration
Manage user accounts in Active Directory and Office 365, maintaining security and accessibility
Deliver prompt technical support for hardware, software, and network issues, both onsite and remotely
Set up and configure IT hardware, including desktops and peripherals, while resolving technical challenges
Provide ongoing IT support within a manufacturing environment to ensure smooth operations and productivity

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

New

Help Desk/Desktop Support Analyst

We are looking for a skilled Help Desk/Desktop Support Analyst to join our team ...

Location

United States , New York

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 1–3 years of experience in IT support, help desk, or desktop support roles
Proficiency in troubleshooting Apple macOS and Windows operating systems
Familiarity with Jira Service Desk or similar ticketing systems
Experience using identity management platforms such as Okta
Basic knowledge of networking concepts, including Wi-Fi and connectivity troubleshooting
Demonstrated ability to manage IT hardware, including shipping, receiving, and inventory tracking
Excellent communication skills and a strong focus on customer service
Experience providing white glove, executive support a must

Job Responsibility

Deliver Level 1 and Level 2 IT support to predominantly remote users, ensuring timely resolution of technical issues
Diagnose and resolve hardware, operating system, and application problems on macOS and Windows laptops
Manage identity and access tools, such as Okta, to ensure secure user access
Track and update service tickets using Jira Service Desk while maintaining thorough documentation
Provide support for Google Workspace applications, including Gmail, Drive, and Calendar, and perform basic administrative tasks
Conduct basic network troubleshooting, addressing Wi-Fi and connectivity issues as they arise
Handle shipping, receiving, configuration, and tracking of laptops and peripherals to ensure accurate inventory management
Assist with onboarding and offboarding processes, including hardware setup and lifecycle management
Offer hands-on troubleshooting for onsite IT equipment when necessary

What we offer

Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance
Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan

New

Help Desk/Desktop Support Analyst

We are looking for a skilled Help Desk/Desktop Support Analyst to join our healt...

Location

United States , Columbia

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 1 year of experience in IT help desk or technical support roles
Proficiency in troubleshooting and resolving issues within Microsoft Windows environments
Familiarity with Active Directory management and configurations
Experience working with ticketing systems such as ServiceNow or Zoho
Strong problem-solving skills and ability to communicate effectively with users
Ability to work independently and deliver reliable support with minimal supervision
Willingness to travel locally within the organization and surrounding areas
Knowledge of basic IT troubleshooting techniques and tools

Job Responsibility

Deliver on-site IT support to users across multiple locations, addressing both hardware and software issues
Troubleshoot and resolve break/fix technical problems to ensure minimal downtime
Manage and respond to service tickets using tools such as Zoho Manage Engine and ServiceNow
Maintain and administer Active Directory environments effectively
Provide exceptional customer service and technical assistance with minimal supervision
Collaborate with team members to streamline IT processes and improve system functionality
Travel locally to provide direct support within the organization and surrounding areas as needed
Ensure timely documentation of issues and solutions within ticketing systems
Stay updated on emerging IT trends and solutions to enhance support services

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Fulltime

Help Desk/Desktop Support Analyst

We are looking for a skilled Help Desk/Desktop Support Analyst to join our team ...

Location

United States , Chicago

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience in a Tier 2-3 help desk or desktop support role
Proficiency in troubleshooting both Mac and PC hardware and software
Strong understanding of Microsoft Windows 10 and Active Directory
Familiarity with ServiceNow or similar service desk ticketing systems
Ability to diagnose and repair printers and other hardware components
Basic knowledge of networking concepts is preferred
Excellent problem-solving skills and ability to work independently
Strong communication skills to provide clear and effective technical support

Job Responsibility

Diagnose and resolve escalated technical issues related to both hardware and software across Mac and PC platforms
Provide timely and effective troubleshooting for software errors, including Microsoft applications
Conduct hardware repairs, such as fixing printers and other peripheral devices
Utilize ServiceNow to manage and track service desk tickets effectively
Collaborate with Tier 1 support teams to ensure smooth escalation processes
Identify when to escalate complex issues to higher-level support or management
Apply basic networking knowledge to assist with connectivity and configuration issues
Maintain detailed documentation of technical issues and resolutions
Deliver excellent customer service while addressing user concerns and inquiries
Ensure all tasks are completed in compliance with organizational policies and procedures

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

New

Help Desk/Desktop Support Analyst

We are looking for a skilled Help Desk/Desktop Support Analyst to join our team ...

Location

United States , Fremont

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 3 years of experience in help desk or desktop support roles
Proficiency with Active Directory, including user account management
Strong knowledge of Microsoft Windows 10 and troubleshooting techniques
Familiarity with macOS and Apple devices for user support
Experience with mobile device management systems and supporting iOS/Android platforms
Practical understanding of basic networking and server operations
Ability to manage service desk tickets efficiently and provide timely resolutions
Solid communication skills to interact effectively with users and team members

Job Responsibility

Provide technical assistance to end users, resolving issues related to operating systems, applications, and hardware
Manage and maintain Active Directory accounts, ensuring proper permissions and access levels
Troubleshoot and resolve problems with Windows 10 and other Microsoft Windows systems
Support mobile devices, including iOS and Android, ensuring seamless functionality and connectivity
Configure and deploy computers for users, including both Windows and macOS operating systems
Handle service desk tickets, prioritizing and addressing user requests promptly
Assist with basic networking and server-related tasks to ensure system reliability
Utilize mobile device management systems to oversee and administer user devices
Deliver support to both in-office and remote users, ensuring consistent service and communication
Provide guidance and training to users to enhance their understanding and utilization of technology tools

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

EUC Help Desk/Desktop Support Analyst

We are looking for a dedicated EUC Help Desk/Desktop Support Analyst to join our...

Location

United States , West Des Moines

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 3 years of experience in help desk or desktop support roles
Strong knowledge of Active Directory, including user account management
Proficiency in troubleshooting Microsoft Windows 10 and 11 operating systems
Familiarity with service desk ticketing systems and workflows
Ability to provide Tier 3 technical support and resolve complex issues
Experience with installing and configuring desktop hardware and software
Excellent communication skills to assist users and document solutions
Strong analytical skills for diagnosing and preventing technical problems

Job Responsibility

Deliver Tier 3 support for end-user computing systems, ensuring timely resolution of complex technical issues
Manage user accounts and access permissions within Active Directory
Perform troubleshooting for Microsoft Windows 10 and 11 environments to resolve hardware and software problems
Respond to and resolve service desk tickets efficiently, maintaining detailed documentation of solutions
Provide technical assistance to users, addressing system functionality and application concerns
Install, configure, and maintain desktop systems and peripheral devices
Collaborate with other IT teams to escalate and resolve advanced technical issues
Conduct system updates and patches to ensure optimal performance and security
Offer guidance and training to users on system operations and best practices
Analyze recurring problems to identify root causes and implement preventive measures

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Help Desk/Desktop Support Analyst

Robert Half

Location:
United States , Cambridge

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 19, 2026

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