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Robert Half Logo Robert Half · IT - Administration

Help Desk/Desktop Support Analyst

United States, Papillion · Job Posted May 04, 2026
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Job Description

We are looking for a Help Desk/Desktop Support Analyst to join an onsite IT support team in Nebraska. This contract-to-permanent opportunity is ideal for someone who enjoys solving technical issues, supporting end users, and managing a steady flow of service requests in a fast-paced environment. The role combines hands-on desktop support, ticket-driven troubleshooting, and occasional local travel to provide assistance at user locations. You will also contribute to ongoing technical initiatives while delivering clear, detail-oriented communication throughout the support process.

Job Responsibility

  • Resolve a high volume of daily support requests, maintaining timely follow-up and accurate updates throughout the ticket lifecycle
  • Provide hands-on assistance for desktop, laptop, and peripheral issues involving both hardware and software used by internal and external users
  • Deliver onsite support in Nebraska and nearby locations as needed, with the remainder of work focused on internal service desk activities
  • Troubleshoot Microsoft Windows environments, user access concerns, and common workstation problems to restore service efficiently
  • Support account administration and directory-related tasks, including routine work within Active Directory
  • Use service management and support platforms such as ConnectWise to document incidents, track progress, and communicate resolutions
  • Assist with technical projects in addition to day-to-day support responsibilities, helping to keep initiatives on schedule
  • Address basic networking and connectivity issues and escalate more complex problems when necessary
  • Provide user support for business applications and operational tools, including environments that may involve QuickBooks and remote support utilities

Requirements

  • Prior experience in a help desk, desktop support, or IT support role with strong exposure to ticket-based work
  • Working knowledge of Microsoft Windows 10 and general Microsoft desktop environments
  • Hands-on ability to diagnose and resolve both hardware and software issues
  • Experience managing service desk tickets efficiently in a fast-paced support setting
  • Familiarity with Active Directory for user support and basic account administration
  • Strong communication skills with the ability to explain technical issues clearly and professionally

Nice to have

Experience with tools such as ConnectWise is preferred, and exposure to platforms like Ninja, IT Glue, or ScreenConnect is a plus

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • company 401(k) plan
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