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Robert Half Logo Robert Half · IT - Administration

Help Desk/Desktop Support Analyst

United States, Reading · Job Posted June 10, 2026
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Job Description

We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support for staff and faculty in Reading, Massachusetts. This Contract position focuses on resolving day-to-day hardware, software, and service desk issues while helping maintain reliable technology operations across the organization. The ideal candidate is comfortable supporting Windows-based environments, managing equipment inventory, and delivering responsive end-user assistance in a fast-paced setting.

Job Responsibility

  • Provide front-line technical assistance for end users by diagnosing and resolving issues related to computers, email, software, and peripheral devices
  • Route more complex problems to the appropriate technical specialists and follow through to help ensure timely resolution
  • Set up, image, install, test, and deploy desktops, laptops, operating systems, and approved applications for new and existing users
  • Perform routine maintenance, basic repairs, and cleaning for computer equipment and related devices to keep systems in dependable working order
  • Track loaner devices, maintain technology inventory records, and coordinate warranty service and repair activity for covered equipment
  • Administer the service desk platform, including ticket documentation, operational settings, reporting, and dashboard updates
  • Evaluate hardware performance, document recurring issues, and recommend equipment adjustments or replacement options when needed
  • Support equipment moves, reconfigurations, and physical deployments while helping ensure proper setup and adherence to recommended standards
  • Partner with IT leadership on end-user communications, technology distribution, maintenance planning, and budget-related recommendations

Requirements

  • Experience supporting desktop and end-user technology in a help desk or desktop support environment
  • Working knowledge of Active Directory and user account support tasks
  • Proficiency with Microsoft Windows, including Windows 10 troubleshooting and configuration
  • Ability to investigate and resolve basic technical issues involving hardware, software, and connectivity
  • Experience working with service desk ticketing systems and documenting support activity clearly
  • Strong organization skills with the ability to manage inventory, equipment tracking, and multiple open requests
  • Effective communication skills and a customer-focused approach when assisting faculty, staff, or other end users

What we offer

  • medical, vision, dental, and life and disability insurance
  • enrollment in company 401(k) plan
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