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Help Desk/Desktop Support Analyst

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Tonganoxie

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Category:
IT - Administration

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Contract Type:
Contract work

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Salary:

Not provided
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Job Description:

We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users in Tonganoxie, Kansas. This Long-term Contract position is well suited for someone with hands-on experience supporting Microsoft Windows environments and resolving everyday hardware, software, and access-related issues. The ideal candidate will deliver responsive service, manage support requests efficiently, and help maintain a stable desktop computing experience across the organization.

Job Responsibility:

  • Respond to user support requests and resolve desktop, system, and access issues in a timely and detail-oriented manner
  • Diagnose and troubleshoot problems involving Windows 10, Microsoft Windows applications, and common end-user hardware
  • Support account administration tasks, including user access updates within Active Directory and Azure Active Directory
  • Track, prioritize, and document incoming service desk tickets to ensure accurate resolution and follow-up
  • Install, configure, and maintain desktops, laptops, peripherals, and standard software used by employees
  • Escalate more complex technical problems when needed while providing clear updates to affected users
  • Assist with routine workstation setup, password support, and general connectivity troubleshooting
  • Contribute to ongoing support activities related to desktop environment changes or technical process updates as assigned

Requirements:

  • At least 1 year of experience in help desk, desktop support, or a similar end-user support role
  • Working knowledge of Active Directory and Azure Active Directory for basic user and access administration
  • Experience supporting Microsoft Windows 10 and other Windows-based desktop environments
  • Ability to perform foundational troubleshooting for hardware, software, login, and connectivity issues
  • Familiarity with managing and updating service desk tickets in a structured support environment
  • Strong communication skills with the ability to assist users clearly and professionally
  • Ability to organize multiple support requests and maintain attention to detail in a fast-paced setting
What we offer:
  • Medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
May 11, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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