Help Desk/Desktop Support Analyst Level II Job at Robert Half (Enfield)

Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to deliver hands-on techn...

Location

United States , Boston

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 3 years of desktop support, help desk, or onsite IT support experience in a structured environment
Strong technical knowledge of Windows 10 and Windows 11, with the ability to diagnose and resolve end-user issues efficiently
Practical experience supporting Microsoft 365 and Active Directory in a Level II support capacity
Familiarity with Microsoft endpoint and security tools, including Intune and Defender, as well as authentication platforms such as Duo
Experience using ticket management platforms such as ServiceNow or comparable ITSM systems
Ability to support conference room technology, audiovisual tools, mobile devices, and both Windows and Mac-based systems
Excellent communication skills and a helpful, approachable service style when assisting employees and stakeholders
Proven ability to work independently and manage onsite support responsibilities in a smaller office environment

Job Responsibility

Provide in-person deskside support three days per week, resolving day-to-day hardware, software, and user access issues for office staff
Take ownership of higher-level support requests, investigate complex problems, and drive tickets through to completion with clear follow-up
Troubleshoot business applications and restore functionality by diagnosing user-reported issues and applying appropriate fixes
Install, remove, and reconfigure approved software on end-user devices while maintaining compliance with internal IT standards
Support employee onboarding and offboarding activities, including account setup, device preparation, and access changes
Maintain and troubleshoot conference room technology and audiovisual equipment to ensure meetings run smoothly
Administer and support core Microsoft technologies such as Office 365, Windows 10/11, Active Directory, Intune, Defender, and Duo
Document work performed in the ticketing system and contribute to additional onsite support tasks as business needs evolve

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan

Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to provide front-line and...

Location

United States , Aurora

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

5+ years of experience in a Help Desk, Desktop Support, or similar IT support role with direct Microsoft 365 support responsibilities
Practical experience supporting Microsoft 365 environments, including user administration, troubleshooting, and service-related issue resolution
Background assisting with domain updates, rebranding efforts, tenant transitions, or other Microsoft 365 change-related projects
Strong troubleshooting knowledge of Windows 10 and Windows 11 in cloud-connected workplace environments
Working understanding of Active Directory, MFA, identity and access concepts, and their relationship to Microsoft 365 services
Ability to interpret end-user issues by linking device behavior, meeting performance, and access problems to underlying cloud or policy configurations
Strong communication and customer support skills, including the ability to work effectively with executives and other business stakeholders
Foundational knowledge of security-minded support practices related to account controls, approvals, and user lifecycle management

Job Responsibility

Deliver Tier I and Tier II support for Microsoft 365 users by resolving issues related to email, Teams, Outlook, access, and general productivity tools
Investigate and correct problems affecting Windows 11 desktops and laptops, especially when cloud applications or identity settings influence performance and connectivity
Assist with Microsoft 365 tenant integration efforts by preparing configurations, performing setup tasks, validating functionality, and supporting rollout readiness
Manage device configuration activities and help address identity and authentication issues within Entra ID and related access systems
Communicate clearly with employees and leadership regarding planned Microsoft 365 updates, branding changes, domain impacts, and user access considerations
Apply established security procedures when processing access adjustments, account changes, and deactivation requests to ensure compliance with approval standards
Handle day-to-day break/fix support in a primarily cloud-based environment, focusing on efficient issue resolution with limited dependence on physical hardware support
Partner with stakeholders and end users to explain technical changes in a business-friendly manner and maintain a high level of customer service
Support operational improvements by identifying recurring issues and contributing to a more stable and secure Microsoft ecosystem

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to provide onsite technic...

Location

United States , Deerfield

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 3 years of experience in IT support, including hands-on desktop or help desk work at a Tier II level
Working knowledge of Active Directory, Office 365, and Windows 10 administration and troubleshooting
Experience handling service desk tickets and resolving end-user issues related to access, software, and general desktop support
Strong troubleshooting ability across Microsoft-based environments, with confidence managing a range of technical issues independently
Effective communication skills and a customer-focused approach when supporting users with varying technical experience
Reliable and detail-oriented work habits, including punctuality, adaptability, and sound judgment in an onsite support setting
Comfortable completing physical onsite tasks and complying with workplace safety requirements
Familiarity with Windows 11 or Intune is helpful, though not required

Job Responsibility

Deliver in-person technical assistance to a local user population, addressing hardware, software, and access-related issues in a timely manner
Manage incoming service requests such as credential resets, application setup, connectivity troubleshooting, and support for collaboration platforms and business systems
Support workstation preparation and deployment efforts by imaging devices, installing updates, and resolving technical problems tied to operating system rollouts
Maintain clear, thorough communication with employees to ensure issues are understood, documented, and resolved with a high level of customer care
Troubleshoot Windows-based desktop environments and common productivity tools to minimize user downtime and improve day-to-day system performance
Work independently to diagnose and resolve a variety of Tier II support issues while escalating more complex problems when necessary
Perform occasional onsite technical tasks in operational areas while following required safety practices and wearing designated protective equipment

What we offer

Medical
vision
dental
life and disability insurance
401(k) plan

Help Desk/Desktop Support Analyst

We are looking for a skilled Help Desk/Desktop Support Analyst to join our team ...

Location

United States , Los Angeles

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proficiency in Active Directory, including account resets and access management
Strong knowledge of Microsoft Windows operating systems, including Windows 10 and 11
Experience with basic hardware troubleshooting and computer deployments
Familiarity with service desk ticketing systems and efficient resolution of technical issues
Ability to work independently while knowing when to seek guidance or escalate problems
Excellent communication skills to interact effectively with end-users and team members
Demonstrated ability to adapt to new technologies and processes
Previous experience in a Tier II support role or equivalent technical support capacity

Job Responsibility

Provide hands-on support for hardware troubleshooting and computer setup, ensuring smooth functionality for end-users
Manage Active Directory tasks, including resetting user accounts and addressing basic access concerns
Deliver Tier II level technical assistance, handling more complex support issues and resolving escalations as needed
Adapt to training and feedback, demonstrating a willingness to learn and improve processes
Work effectively within a Windows 11 environment, ensuring compatibility and optimal performance
Respond to service desk tickets promptly, addressing technical issues with efficiency and precision
Collaborate with team members to implement solutions and improve overall support processes
Maintain clear and thorough communication with end-users to resolve technical concerns in a timely manner
Identify recurring problems and propose strategies to prevent future occurrences
Ensure all support activities are accurately documented and tracked for reporting purposes

What we offer

medical, vision, dental, and life and disability insurance
company 401(k) plan

New

Project purchasing engineer (exporting team)_EM

Location

China , Changsha

Salary:

Not provided

Robert Bosch Sp. z o.o.

Expiration Date

Until further notice

Requirements

Bachelor degree in technical background are preferred
Speak and write English fluently (additional language skill are plus preferable German/Spain)
Have working experience up to 3-5 years, automotive field experience are preferred
Skills in efficient project management
Good communication skills, open mind and a good team player
Flexible working time style requested (communication with other region due to time zone different)
Frequently domestic and oversea business trip required based on working tasks needs.

Job Responsibility

Project management purchasing for oversea supplier and oversea BOSCH plant
Responsible for cross region project purchasing management
Responsible for projects target cost / time-bound / quality fulfillment
Lead technical discussion together with supplier & Engineer & PMQ
Responsible for RPP (Cost saving) projects planning and realization
Responsible for ECR (Change management) in purchasing.

Fulltime

New

Internship – Automotive Hardware Penetration Testing

The Bosch Group is a leading global supplier of technology and services. It empl...

Location

Vietnam , Ho Chi Minh City

Salary:

Not provided

Robert Bosch Sp. z o.o.

Expiration Date

Until further notice

Requirements

Embedded Systems Knowledge: Familiarity with microcontrollers (preferably RH850 or similar), memory maps, and boot processes
Programming: Proficiency in C/C++, basic Python
experience with embedded firmware development is a plus
Hardware Debugging: Exposure to tools like oscilloscopes, logic analyzers, JTAG/SWD debuggers
Security Concepts: Basic understanding of cybersecurity principles, threat modeling, or cryptography
3rd or 4th student in Electrical Engineering, Computer Engineering, Computer Science, Mechatronics, or related fields
Available to commit to a full-time internship for 6 months, working Monday to Friday
Able to communicate effectively in English, both written and verbal
Curiosity & Problem-Solving: Strong interest in automotive security and willingness to explore new attack vectors
Teamwork: Ability to collaborate in a team setting, especially during the innovation project phase

What we offer

Monthly Internship allowance + Meal & Parking allowance
1 day of paid leave per month
Good benefits of Trade Union activities, team building and company trip
Opportunity to work in global projects of fast developing company and being a part of innovation team contributing initiative ideas to the hi-tech world
Engage in our diverse training programs which surely help strengthen both your personal and professional skills

Fulltime

New

Senior Field Service Parts Planner

Anduril’s Planning team is seeking a world-class Senior Field Service Parts Plan...

Location

United States , Costa Mesa

Salary:

129000.00 - 171000.00 USD / Year

a16z

Expiration Date

Until further notice

Requirements

Bachelor’s degree in a technical field (i.e. manufacturing, engineering, analytics, computer science, etc.) or business field (i.e. finance, economics, supply chain management, business administration, marketing, etc.)
6+ years of experience in supply chain planning, inventory management, or MRO planning within a fast-paced manufacturing, aerospace & defense, or technical environment
Demonstrated ability to solve complex operational challenges with creative solutions in a fast-paced, resource-limited environment, with a focus on speed and accuracy
Excellent communication, collaboration, and interpersonal skills to work effectively with cross-functional teams
Proven ability to be proactive, take substantial responsibility, and manage multiple priorities effectively
Experience with ERP systems such as Oracle, Netsuite, and CRM systems like Salesforce
Ability to travel up to 10% of the time
Ability to relocate, if not already local to be onsite in Costa Mesa, CA

Job Responsibility

Plan, manage, and optimize Field Service & MRO inventory, including spare parts, consumables, and critical components, ensuring their availability when and where maintenance needs them
Collaborate closely with Field Service, Maintenance, Operations, and Reliability Engineering teams to understand and anticipate demand for both preventative/scheduled and corrective maintenance activities
Develop and maintain comprehensive critical spares lists, especially for hazard zone deployments, establishing appropriate stocking strategies for highly variable and mission-critical items
Design and implement effective inventory control strategies such as min/max levels, safety stock calculations, and reorder points, accounting for intermittent and event-driven demand patterns
Monitor Field Service & MRO part usage, analyze failure rates, and collaborate with Reliability Engineering to drive continuous improvement in material planning and asset reliability
Proactively identify and expedite at-risk materials or troubleshoot potential supply chain disruptions to prevent maintenance delays and protect asset uptime
Foster strong cross-functional coordination with Maintenance, Operations, Deployment, and Procurement teams to ensure seamless material flow, improve visibility into demand, and align on Field Service & MRO strategies
Ensure Field Service & MRO planning strategies and inventory management practices align with and fulfill O&S (Operations & Sustainment) contract requirements
Continuously seek opportunities to right-size inventory levels, reducing excess while mitigating stockout risks for critical components

What we offer

Highly competitive equity grants
top-tier benefits for full-time employees (available at little to no cost to employees)

Fulltime

New

Engineering Manager, UX

Location

United States , Foster City

Salary:

200000.00 - 300000.00 USD / Year

a16z

Expiration Date

Until further notice

Requirements

4+ years of engineering management experience with a track record of building and scaling high-performing teams. Proven experience delivering ambitious projects that require coordinating across multiple teams / departments.
Deep technical experience in many of the following: React, CSS, CSS frameworks, mobile web, Figma.
Excellent communication skills to balance technical leadership with people management, including mentoring, performance management, and career development.
Obsession with the user experience.
Great recruiting experience in building talent dense teams.
Adaptability to be ready and able to lead through changing needed requirements.

Job Responsibility

Build, mentor, and grow a team of frontend engineers, reenforcing Replit’s culture of UI excellence and craft.
Define the technical vision and strategy for building/extending user interface frameworks in order to help Replit ship high quality user experiences fast.
Engage design and product engineering teams to understand, triage, and prioritize requirements.
Set an ambitious vision for the future of AI user interfaces, and help the team sequence the steps to make it a reality.
Help the Design team tastefully refine designs by taking into account technical constraints, timelines and resources.
Use your deep understanding of technology, the product, and UI, to increase the quality, performance and usage of Replit’s most important surfaces.

What we offer

Competitive Salary & Equity
401(k) Program with a 4% match (US Only)
Health, Dental, Vision and Life Insurance
Short Term and Long Term Disability
Paid Parental, Medical, Caregiver Leave
Flexible Time Off (FTO) + Holidays
Commuter Benefits (In-Office Only)
Monthly Wellness Stipend
Autonomous Work Environment
In Office Set-Up Reimbursement (In-Office Only)

Fulltime

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Help Desk/Desktop Support Analyst Level II

Job Description

Job Responsibility

Requirements

What we offer

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