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Help Desk/Desktop Support Analyst Level II

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Robert Half

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Location:
United States , Enfield

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a skilled Help Desk/Desktop Support Analyst Level II to provide exceptional IT support for both hardware and software systems. In this role, you will assist users with technical issues, manage workstations, and troubleshoot a variety of devices and platforms. This position is based in Enfield, Connecticut, and offers a dynamic opportunity to work directly with end-users and improve IT workflows.

Job Responsibility:

  • Provide exceptional IT support for both hardware and software systems
  • Assist users with technical issues
  • Manage workstations
  • Troubleshoot a variety of devices and platforms
  • Work directly with end-users
  • Improve IT workflows

Requirements:

  • 1-3 years in a Help Desk/Desktop Support role with an MSP
  • Proficient in Microsoft software (Operating Systems, Office suite, OneDrive)
  • Experience with ticketing, support tools, and troubleshooting Windows 10-11, MAC OS, Active Directory, and Office 365
What we offer:
  • Medical, vision, dental, and life and disability insurance
  • Eligible to enroll in company 401(k) plan
  • Access to top jobs, competitive compensation and benefits
  • Free online training

Additional Information:

Job Posted:
March 13, 2026

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