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We are looking for a skilled Help Desk/Desktop Support Analyst Level II to provide exceptional IT support for both hardware and software systems. In this role, you will assist users with technical issues, manage workstations, and troubleshoot a variety of devices and platforms. This position is based in Enfield, Connecticut, and offers a dynamic opportunity to work directly with end-users and improve IT workflows.
Job Responsibility:
Provide exceptional IT support for both hardware and software systems
Assist users with technical issues
Manage workstations
Troubleshoot a variety of devices and platforms
Work directly with end-users
Improve IT workflows
Requirements:
1-3 years in a Help Desk/Desktop Support role with an MSP
Proficient in Microsoft software (Operating Systems, Office suite, OneDrive)
Experience with ticketing, support tools, and troubleshooting Windows 10-11, MAC OS, Active Directory, and Office 365
What we offer:
Medical, vision, dental, and life and disability insurance
Eligible to enroll in company 401(k) plan
Access to top jobs, competitive compensation and benefits