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Help Desk Consultant

https://www.inetum.com Logo

Inetum

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Location:
Portugal , Lisbon

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

At Inetum, we believe in your potential and provide the perfect environment for you to thrive and develop your skills! We are in search of a dedicated and proactive Help Desk Consultant to join our dynamic team. The ideal candidate will play an important role in providing efficient and high-quality technical support, addressing user needs, and ensuring smooth resolution of hardware and software issues.

Job Responsibility:

  • Resolution of IT incidents and requests, either on-site or remotely when applicable
  • Updating tickets with detailed information on actions taken and findings
  • Keeping records up to date for the equipment serviced
  • Ability to work independently in stressful environments, occasionally without immediate support
  • Installation, troubleshooting, and resolution of printing issues

Requirements:

  • MS Windows - MacOS
  • HW and Printing
  • Basic knowledge of computer networks
  • Preference for ITIL knowledge or certification
  • Good English skills
  • Working Hours: 11:00 AM to 8:00 PM
  • Valid Driver's License in Portugal

Additional Information:

Job Posted:
April 26, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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