Help Desk Consultant Job at Inetum (Lisbon)

Temporary IT Associate

A24 is looking for a Temporary IT Associate to join our growing IT team. This pe...

Location

United States , New York

Salary:

20.00 - 24.00 USD / Hour

A24 Films

Expiration Date

Until further notice

Requirements

1-2 years of experience supporting end-user help desk and IT infrastructure
Excellent customer service, interpersonal skills, telephone etiquette, time management, problem-solving skills, and attention to detail
Comfortable managing multiple ongoing tasks and working independently
Ability to create concise technical documentation of systems and processes
Experience with software licensing and account management
Working knowledge of computer networks and cybersecurity principles
Confident demeanor in a fast-paced environment
Humble, diligent, and resourceful

Job Responsibility

Support dispatch of A24’s Help Desk including answering & resolving tickets, and escalating to appropriate resources as necessary
Provide overflow coverage for the IT help desk, responding to low-complexity support requests and escalating as needed
Deliver front-end support for employee devices and company systems: Macs, PCs, VoIP office phones, mobile device management, copy/printers, and organizational apps and software
Create, document, and update processes to resolve user issues and to prevent recurring problems
Support inventory management, including receiving, organizing, and restocking IT equipment and supplies
Assist with hardware asset inventory and lifecycle management, including tagging, tracking, and updating records in asset systems
Set up employee hardware and onboard new hires to our various software applications
Liaise with technology vendors and consultants servicing the NY office
Help the IT team with general operational tasks and ad hoc projects, ensuring smooth day-to-day support activities
Act as a runner to retrieve equipment, fulfill order pickups, and deliver devices or peripherals to employees across departments and external workspaces

What we offer

Annual performance bonus, including both cash and equity components
Competitive healthcare
Other employee benefits

Fulltime

Paid Internship – IT Help Desk Support (Fleet & LAN)

We are looking for a motivated IT Help Desk Intern to support our daily IT opera...

Location

Poland , Mirków

Salary:

Not provided

Robert Bosch Sp. z o.o.

Expiration Date

Until further notice

Requirements

Being a current Student of IT field
Availability for work min 30h per week
Basic knowledge of LAN / networking
Basic computer hardware knowledge
Familiarity with Windows 10 and Windows 11
Basic troubleshooting skills
Interest in workplace IT support and user assistance
Ability to work with people and a customer-oriented mindset
Ability to work under time pressure and manage priorities
Fluent Polish

Job Responsibility

Support the IT Help Desk in day-to-day operations
Assist with fleet management and basic IT asset handling
Provide LAN-related support and basic network troubleshooting
Handle and resolve IT support tickets under supervision
Support end users with workplace consulting and basic IT issues
Assist with setup, handling, and maintenance of small IT equipment
Ensure timely and customer-oriented support, even under time pressure

What we offer

Flexible working time to align with our studies and exams
Gaining practical knowledge in the international company
Substantive support from best experts
LunchPass card Pluxee
Special conditions for the MultiSport Card

Parttime

Help Desk Specialist

The Help Desk Specialist provides basic technical support (help desk) to include...

Location

United States , Tallahassee

Salary:

Not provided

Syntech Systems

Expiration Date

January 31, 2026

Requirements

AA degree/technical training in an IT related field
will consider relevant years’ experience in lieu of degree
Requires a consistent and dependable work history, ideally reflecting 3-5 years of tenure with each previous employer
Has knowledge of commonly used IT concepts, practices, and procedures
Solid communicator with strong writing skills
Excellent analytical and troubleshooting skills with a strong focus on results
Strong history of positive customer interaction and customer support
Willingness to be on call and/or work shifts when necessary

Job Responsibility

Consults with customers on the telephone providing support in all areas of FuelMaster software and hardware
Troubleshoots and assists users with difficulties encountered with software and computer hardware related questions
Performs diagnostic tests to ensure integrity of FuelMaster setups
Responsible for and able to perform telephone (help desk) support of peripheral devices, including transaction printers, receipt printers, tank monitor connections, communication devices, as well as the FuelMaster system
Follows up on assigned open calls to verify resolution of customer problem
Documents actions performed and troubleshooting steps completed in CRM software
Assists both technical and non-technical personnel to solve customer related issues and work successfully through their requests

Fulltime

Oracle Fusion HCM Consultant - Techno-Functional

We are seeking an experienced Oracle Fusion HCM Techno-Functional Consultant to ...

Location

United Kingdom , London

Salary:

Not provided

Focus Cloud Group

Expiration Date

Until further notice

Requirements

Extensive hands-on experience across Oracle Fusion HCM modules, including (but not limited to): Core HR
Talent Management
Absence Management
Learning Management
HR Help Desk
Strong functional and technical expertise, including configuration, customisation, and workflow setup
Proficiency with Oracle Fusion Middleware technologies
Ability to validate configurations and ensure solution accuracy and reliability through thorough testing
Understanding of Oracle updates, patches, and new feature releases
Excellent communication skills with the ability to work effectively with business stakeholders and technical teams

Job Responsibility

Provide functional and technical leadership across Oracle Fusion HCM modules
Design, configure, and customise Fusion HCM applications to meet defined business requirements
Develop and maintain functional documentation, configuration specifications, and solution guides
Coordinate with technical teams on integrations, data migration, reports, workflows, and custom components
Manage and prioritise project tasks, deliverables, and timelines
Support testing cycles including scenario preparation, execution, defect resolution, and validation
Deliver post–go–live support and continuous improvement activities across HCM functions

Fulltime

System Admin (OS Admin)- L3

Act as the SME for Ubuntu/Linux operations. Provide deep troubleshooting, RCA, p...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

8+ year of experience in Ubuntu/Linux operations
Strong troubleshooting of Ubuntu with KVM
Proficiency in KVM advanced ops (networking, storage, migration, tuning)
Experience on Bash/Python scripting
ITIL (Incident, Problem, Change Management)
Bachelor’s degree in engineering (or Equivalent)
Linux certifications (RHCSA / RHCE)
Strong Knowledge in Linux – Ubuntu
Strong understanding on Virtualization platform – KVM
Good Knowledge on Linux Life cycle management, release management, Vulnerability assessment and Mitigation

Job Responsibility

Lead the delivery outcomes for designated Accounts
Lead, Own and Drive all Major incidents End-End and providing the RCAs
Conduct / Participate regular customer meetings and provide regular status updates
Prepare / maintain the Technical Documentation – Inventory, Run book, KB Article, KEDB and SOPs for all desired activity and work for the account
Continuously review and improve existing processes to ensure operational efficiency and customer satisfaction
Act as the primary point of contact for all Linux technology inquiries and engagements
Collaborate with Cross-Functional teams for solutions that meet clients' Linux technology needs
Maintain service level agreements (SLAs) and other key performance indicators (KPIs) for Managed Services customer for the MS Linux Practice
Develop and maintain a thorough understanding of emerging technologies, industry trends, and best practices in Linux technology
Identify and lead the execution of process improvement initiatives

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

IT Support Specialist

The IT Support Specialist will serve as the main point of contact within the Ser...

Location

Mexico , Guadalajara

Salary:

Not provided

Arrive Logistics

Expiration Date

Until further notice

Requirements

English Fluency Required (High B2-C1)
4+ years Customer Service experience, inclusive of 2 years min of service desk or related experience
Experience monitoring and maintaining network and security systems or relevant knowledge
Independent self starter with demonstrated ability to take on increasing levels of responsibility
Great communicator with the ability to work alongside a team across multiple locations
Experience with Active Directory, remote desktop tools, and ticketing systems
Experience with Google Workspace Admin, Okta, hard phone/softphone applications, and other various Enterprise applications preferred
Highly self-motivated and directed
Communicate ideas and recommendations to improve technology and work inefficiencies
Detail oriented, with an emphasis on accuracy & follow-up

Job Responsibility

Work within established troubleshooting guides and knowledge base to resolve tickets within time standards and provide resolutions for support tickets
Provide Service Desk support for all Enterprise IT related applications
Investigate root causes of tickets and proactively work to resolve root issues to reduce the issues
Responsible for prioritizing the resolution of tickets in queue and project work as needed, including for other office locations
Set up and maintain the office network, computer setup, distribution and employee onboarding
Provide replacement equipment in accordance with department policy
Track, account for and maintain inventory. Collect and track equipment after terminations or after it is no longer needed by employees. Ensure that equipment inventory is secured at all times. Submit requests for equipment orders. Report any missing or stolen equipment immediately
Handle complex issues and escalations independently, pulling in the other Service Desk teams as needed
Independently (or in collaboration with building staff), support, update, maintain IT conference room spaces and A/V equipment
Attend all meetings unless you receive approval to not attend in advance

What we offer

Take advantage of our benefits including monthly grocery vouchers, vacation days, savings fund, medical insurance (including dental and vision plans) and more
Leave the suit and tie at home
our dress code is casual
Enjoy office wide engagement activities, team events, happy hours and more
Work in our new Guadalajara office located in Torre 1500 (Av. Americas 1254) within the plaza, you’ll find cafes and a wide variety of local restaurants
Start your morning with free coffee
Maximize your wellness with free counseling sessions through our Employee Assistance Program
Get paid to work with your friends through our Referral Program

Fulltime

Technical Solutions Consultant

The Technical Solutions Consultant role focuses on responding to customer issues...

Location

India , Hyderabad

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Minimum of 3 to 5 years of experience in IT solutions
A degree in Computer Science, IT or Software Engineering and understanding of remote infrastructure domain
Microsoft, Cisco, Linux or similar certification is a plus
Proven knowledge as a Technical Support Engineer, Help Desk Technician or similar role
Basic knowledge on Windows / Linux / Mac OS environments
Ability to research and identify solutions to reported issues
Ability to diagnose and troubleshoot technical issues, including setup and configuration
Ability to prioritize and manage several open issues at one time
Willingness to work in shifts (24 x 7)
Good understanding of Infrastructure domain – Servers, Network, cloud, and other tech products

Job Responsibility

Take ownership of customer issues reported and see problems through to resolution
Diagnosing, troubleshooting skill and identifying solutions to resolve system /Operating system issues
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Provide assistance to our customers using the IT operations platform
Diagnose and troubleshoot product issues/questions and help our customers leverage the product effectively
Resolve product issues and respond to any product questions from customers
Use email and phone communication to provide clear, written instructions and technical manuals
Provide prompt and accurate feedback to customers
Refer to the internal database or external resources to provide accurate tech solutions
Ensure all issues are properly logged

What we offer

Comprehensive suite of benefits that supports physical, financial and emotional wellbeing
Career development programs
Flexible work environment
Inclusive work culture

Fulltime

New

Customer Services Manager

As a Customer Services Manager, you manage a group of consultants who are part o...

Location

Belgium , Antwerp

Salary:

Not provided

OMP

Expiration Date

Until further notice

Requirements

A master’s degree or similar by experience
At least 3 years of experience in a managing position within a customer services department
Fluent in English
The ability to communicate professionally and convincingly
Service-minded and results-driven leadership skills
A flexible work attitude. You are not a nine-to-five kind of person
Advanced troubleshooting and multi-tasking skills
A knack for analyzing and reporting data

Job Responsibility

Designing and implementing help desk methods and procedures
Providing input for process improvements to the responsible managers
Managing team resources to ensure support availability within business hours and the agreed service levels
Determining and enabling support strategies and guidelines in line with overall customer services objectives
Analyzing statistics and compiling accurate reports on customer service KPIs
Building and maintaining a solid customer service collaboration with other OMP teams
Motivating team members to provide excellent support service to customers and improve the overall customer experience
Recruiting, mentoring, and helping customer services consultants grow

What we offer

Access customized training, coaching programs, and on-the-job development opportunities
Flex your schedule with working from home, adaptable hours, and the autonomy to shape your routine
An attractive salary package including an optional company car, a bike incentive program, additional extralegal vacation days, and other competitive benefits
Cross-team collaboration and creative challenges that encourage you to share knowledge, celebrate wins, and grow together
Encouragement to think differently through cross-team collaboration and innovation challenges
Thrive in a workplace that supports your physical and mental health by promoting a wide range of facilities and activities like birthday events, sports sessions, in-house coaches, and healthy meal options

Help Desk Consultant

Inetum

Location:
Portugal , Lisbon

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
April 26, 2025

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