Help Desk Consultant Job at Inetum (Lisbon)

Temporary IT Associate

A24 is looking for a Temporary IT Associate to join our growing IT team. This pe...

Location

United States , New York

Salary:

20.00 - 24.00 USD / Hour

A24 Films

Expiration Date

Until further notice

Requirements

1-2 years of experience supporting end-user help desk and IT infrastructure
Excellent customer service, interpersonal skills, telephone etiquette, time management, problem-solving skills, and attention to detail
Comfortable managing multiple ongoing tasks and working independently
Ability to create concise technical documentation of systems and processes
Experience with software licensing and account management
Working knowledge of computer networks and cybersecurity principles
Confident demeanor in a fast-paced environment
Humble, diligent, and resourceful

Job Responsibility

Support dispatch of A24’s Help Desk including answering & resolving tickets, and escalating to appropriate resources as necessary
Provide overflow coverage for the IT help desk, responding to low-complexity support requests and escalating as needed
Deliver front-end support for employee devices and company systems: Macs, PCs, VoIP office phones, mobile device management, copy/printers, and organizational apps and software
Create, document, and update processes to resolve user issues and to prevent recurring problems
Support inventory management, including receiving, organizing, and restocking IT equipment and supplies
Assist with hardware asset inventory and lifecycle management, including tagging, tracking, and updating records in asset systems
Set up employee hardware and onboard new hires to our various software applications
Liaise with technology vendors and consultants servicing the NY office
Help the IT team with general operational tasks and ad hoc projects, ensuring smooth day-to-day support activities
Act as a runner to retrieve equipment, fulfill order pickups, and deliver devices or peripherals to employees across departments and external workspaces

What we offer

Annual performance bonus, including both cash and equity components
Competitive healthcare
Other employee benefits

Fulltime

Help Desk Manager

We are looking for a skilled Help Desk Manager to join our team in Davenport, Io...

Location

United States , Davenport

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 3 years of experience in service desk or help desk management
Proven leadership skills with experience managing teams and optimizing workflows
Proficiency in managing ticketing systems, such as Halo or similar platforms
Strong technical knowledge of Active Directory and IT support processes
Ability to handle Tier 1 through Tier 3 tickets with efficiency and accuracy
Experience in business process improvement and KPI reporting
Excellent communication skills for team collaboration and customer interactions

Job Responsibility

Supervise and guide service desk technicians to ensure efficient handling of daily workflows and tasks
Manage ticketing systems, ensuring proper categorization and resolution of Tier 1 through Tier 3 support tickets
Optimize internal processes to improve service delivery and streamline operations
Monitor and report on key performance metrics (KPIs) to identify areas for improvement
Address escalated issues and ensure timely resolutions to maintain customer satisfaction
Implement best practices for service desk operations and staff management
Facilitate training and development programs to enhance the skills of service desk personnel
Collaborate with other departments to align service desk operations with overall business goals
Oversee call volume management, ensuring technicians handle 15-20 calls per day effectively
Leverage IT consulting experience or expertise in Active Directory to support technical needs

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Paid Internship – IT Help Desk Support (Fleet & LAN)

We are looking for a motivated IT Help Desk Intern to support our daily IT opera...

Location

Poland , Mirków

Salary:

Not provided

Robert Bosch Sp. z o.o.

Expiration Date

Until further notice

Requirements

Being a current Student of IT field
Availability for work min 30h per week
Basic knowledge of LAN / networking
Basic computer hardware knowledge
Familiarity with Windows 10 and Windows 11
Basic troubleshooting skills
Interest in workplace IT support and user assistance
Ability to work with people and a customer-oriented mindset
Ability to work under time pressure and manage priorities
Fluent Polish

Job Responsibility

Support the IT Help Desk in day-to-day operations
Assist with fleet management and basic IT asset handling
Provide LAN-related support and basic network troubleshooting
Handle and resolve IT support tickets under supervision
Support end users with workplace consulting and basic IT issues
Assist with setup, handling, and maintenance of small IT equipment
Ensure timely and customer-oriented support, even under time pressure

What we offer

Flexible working time to align with our studies and exams
Gaining practical knowledge in the international company
Substantive support from best experts
LunchPass card Pluxee
Special conditions for the MultiSport Card

Parttime

IT Consultant

We are looking for a full-time IT Consultant (IT Help Desk Consultant) who loves...

Location

United States , San Francisco

Salary:

70304.00 USD / Year

Netpace, Inc

Expiration Date

Until further notice

Requirements

You are able to absorb new knowledge and apply them to solve problems
You are able to collaborate well in a team environment
You are sensitive to clients’ needs and able to develop warm client relationships
You are able to explain technical issues to non-technical people in simple language
You are able to manage a variety of tasks, technical as well as administrative, at one time
You have good written and verbal communication skills
You give attention to detail
You possess some knowledge of operating systems, desktop applications, email clients, and basic networking

Job Responsibility

You will listen to client issues to document and coordinate a timely resolution
You will assist clients with their support requests and will be responsible for seeing the issue through to resolution or coordinating the resources necessary to achieve that goal
You will diagnose and resolve desktop, software, and network problems related to functionality, connectivity, management, and monitoring, or other software and hardware problems
You will partner with members of the Jones IT Team to proactively collect and share experiences/tools/information that will aid in maximizing the value of efficiency and teamwork for our company and all of our clients
You will document solutions and procedures

What we offer

Generous P.T.O.
Commuter benefits
Possibility of some remote work
Extensive training in tools of the trade and best practices
Monthly Friday in-office lunch from local restaurants

Fulltime

Training Product Support Engineer

We are looking for a Training Product Support Engineer to support our worldwide ...

Location

India , Bangalore

Salary:

Not provided

Airbus

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Computer Science / Aerospace / Engineering
Basic/advanced knowledge on online learning formats such as Text/HTML, PDF, Video, PPT, XML and any other common formats used with online learning materials (SCORM, AICC etc)
Prior experience in a client facing help desk or technical support environment or equivalent consulting experience (minimum 5-6 years)
Experience in a self-directed work environment
Customer handling skills - Incident and escalation management
Understanding of administration of learning management system
Good understanding of XML and HTML content
Good knowledge of MS office / Google Suite Package – Advance Level in Excel and VB
Good understanding on Basic type of product testing (Regression, UAT)
Basic Knowledge of AWS platform

Job Responsibility

Troubleshooting incidents
Follow defined processes to ensure seamless support
Development & maintenance of reports
Create Help/FAQ, Instructional documents based on customer queries received
Escalation management
Learning Management System (LMS) administrative tasks / support
Project coordination to assist project leads
All other duties as assigned
Proactive customer centric approach to ensure there is minimal delay in resolving their requests
Assist in Content writing, Reports and Preparing documents for deliverables

Fulltime

Business Development Representative

The Business Development Representative (BDR) – Managed Services serves as the l...

Location

United States , Salt Lake City

Salary:

47000.00 - 50000.00 USD / Year

Brite

Expiration Date

Until further notice

Requirements

High School Diploma (or equivalent) or an equivalent combination of related work experience, training and/or education sufficient to successfully perform the essential duties of the job is required
Bachelor’s degree preferred
Prior experience as a Business Development Representative / Sales Development Representative (or similar role) with hands-on experience in outbound prospecting (cold calls, email campaigns) and a proven track record of achieving quotas is required
Experience selling or supporting IT services, managed services (MSP), cybersecurity, SaaS, or technology solutions is preferred
Proficient use of Microsoft Office Suite and NetSuite (CRM) (or similar CRM tools)
Comfort discussing foundational IT and cybersecurity concepts (e.g., Microsoft 365, MFA, endpoint protection, backups, phishing, firewall, patching)
Understanding of sales performance metrics (activity, conversion rates, pipeline, meetings set)
Excellent listening skills with the ability to uncover pain points and business drivers
Strong verbal and written communication skills
able to tailor messaging by audience

Job Responsibility

Qualify inbound and outbound leads as potential opportunities for managed IT services, help desk, network management, cybersecurity, backup/DR, and strategic consulting (vCIO/vCISO)
Contact prospective customers via cold calls, emails, and social outreach to generate meetings and pipeline
Communicate Brite’s Managed Services value proposition, including proactive support, 24/7 monitoring, cybersecurity protection, and reduced downtime
Ask thoughtful, probing questions to identify a prospect’s needs
Maintain accurate notes and activity tracking in NetSuite (CRM) and related sales tools
Build long-term, trusted relationships with prospects through consistent follow-up and nurturing
Schedule qualified discovery calls/meetings between prospects and Account Executives, and ensure meeting preparation is complete (context, notes, identified needs)
Collaborate closely with Marketing on campaign follow-up, messaging, and feedback loops to improve lead quality and conversion

Fulltime

Oracle Fusion HCM Consultant - Techno-Functional

We are seeking an experienced Oracle Fusion HCM Techno-Functional Consultant to ...

Location

United Kingdom , London

Salary:

Not provided

Focus Cloud Group

Expiration Date

Until further notice

Requirements

Extensive hands-on experience across Oracle Fusion HCM modules, including (but not limited to): Core HR
Talent Management
Absence Management
Learning Management
HR Help Desk
Strong functional and technical expertise, including configuration, customisation, and workflow setup
Proficiency with Oracle Fusion Middleware technologies
Ability to validate configurations and ensure solution accuracy and reliability through thorough testing
Understanding of Oracle updates, patches, and new feature releases
Excellent communication skills with the ability to work effectively with business stakeholders and technical teams

Job Responsibility

Provide functional and technical leadership across Oracle Fusion HCM modules
Design, configure, and customise Fusion HCM applications to meet defined business requirements
Develop and maintain functional documentation, configuration specifications, and solution guides
Coordinate with technical teams on integrations, data migration, reports, workflows, and custom components
Manage and prioritise project tasks, deliverables, and timelines
Support testing cycles including scenario preparation, execution, defect resolution, and validation
Deliver post–go–live support and continuous improvement activities across HCM functions

Fulltime

System Admin (OS Admin)- L3

Act as the SME for Ubuntu/Linux operations. Provide deep troubleshooting, RCA, p...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

8+ year of experience in Ubuntu/Linux operations
Strong troubleshooting of Ubuntu with KVM
Proficiency in KVM advanced ops (networking, storage, migration, tuning)
Experience on Bash/Python scripting
ITIL (Incident, Problem, Change Management)
Bachelor’s degree in engineering (or Equivalent)
Linux certifications (RHCSA / RHCE)
Strong Knowledge in Linux – Ubuntu
Strong understanding on Virtualization platform – KVM
Good Knowledge on Linux Life cycle management, release management, Vulnerability assessment and Mitigation

Job Responsibility

Lead the delivery outcomes for designated Accounts
Lead, Own and Drive all Major incidents End-End and providing the RCAs
Conduct / Participate regular customer meetings and provide regular status updates
Prepare / maintain the Technical Documentation – Inventory, Run book, KB Article, KEDB and SOPs for all desired activity and work for the account
Continuously review and improve existing processes to ensure operational efficiency and customer satisfaction
Act as the primary point of contact for all Linux technology inquiries and engagements
Collaborate with Cross-Functional teams for solutions that meet clients' Linux technology needs
Maintain service level agreements (SLAs) and other key performance indicators (KPIs) for Managed Services customer for the MS Linux Practice
Develop and maintain a thorough understanding of emerging technologies, industry trends, and best practices in Linux technology
Identify and lead the execution of process improvement initiatives

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Help Desk Consultant

Inetum

Location:
Portugal , Lisbon

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
April 26, 2025

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