Help Desk Call Center Support Job at Robert Half (Reston, Virginia)

Help Desk Call Center Support

We are looking for a dedicated Help Desk Call Center Support team member to join...

Location

United States , Reston, Virginia

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Previous experience in a help desk or call center support role
Familiarity with service desk ticketing systems and processes
Strong communication skills, both verbal and written
Ability to multitask and manage time effectively in a high-volume environment
Basic knowledge of troubleshooting hardware, software, and network issues
Customer-focused mindset with a commitment to delivering excellent service
Public Trust clearance or the ability to obtain one
Proficiency in handling inbound and outbound calls while maintaining professionalism

Job Responsibility

Respond promptly to inbound and outbound customer calls, providing accurate technical support and solutions
Utilize service desk ticketing systems to document issues and track resolutions effectively
Troubleshoot and resolve technical problems related to software, hardware, and network connectivity
Maintain a high level of customer satisfaction by delivering clear and thorough communication
Collaborate with team members to escalate complex issues when necessary
Ensure all customer inquiries are handled within established service level agreements (SLAs)
Provide guidance and education to users on best practices and system usage
Monitor and prioritize incoming requests to ensure timely and efficient service delivery
Participate in ongoing training to stay updated on emerging technologies and support processes

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

IT Help Desk Support Specialist

We are seeking a detail-oriented IT Help Desk Support Specialist to provide Tier...

Location

United States , Boston

Salary:

Not provided

Dutech Systems

Expiration Date

Until further notice

Requirements

Experience in customer service or IT support roles
Ability to follow written and verbal instructions effectively
Strong attention to detail and organizational skills
Ability to handle confidential information with discretion
Comfort working with IT systems and support tools
Proficiency with Microsoft Office applications
Strong communication and interpersonal skills

Job Responsibility

Triage and manage incoming ServiceNow tickets related to account setup and user support requests
Follow up with users via ServiceNow updates or phone calls to understand the scope of support requests and gather additional details
Collaborate with the Learning Management System (LMS) team to merge user accounts and ensure proper association with SSO accounts
Provide user support for LMS-related activities such as course enrollment and course access
Conduct outbound phone calls to assist users who prefer phone-based support through the contact center
Maintain accurate documentation of support activities and resolutions
Ensure sensitive and confidential information is handled appropriately
Assist users in navigating IT systems and resolving basic technical issues
Provide excellent customer service and technical assistance to end users

Help Desk Analyst - Tier I

We are seeking a reliable and customer-focused IT Help Desk Support Specialist t...

Location

United States , Charlotte

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
technical training preferred
1+ year of help desk, call center, or customer support experience
Familiarity with ticketing systems and basic IT troubleshooting
Experience with POS systems or end-user hardware is a plus

Job Responsibility

Serve as first point of contact for IT support (phone, email, ticketing system)
Log, track, and prioritize all support requests with accurate documentation
Troubleshoot and resolve basic hardware, software, and access issues
escalate as needed
Follow established escalation procedures and service level expectations
Maintain and update help desk documentation and knowledge base
Monitor ticket queues and follow up to ensure timely resolution
Support IT projects and continuous process improvement initiatives

What we offer

medical, vision, dental, life and disability insurance
company 401(k) plan

Customer Rep - Call Center

Location

United States , Jupiter

Salary:

17.00 - 18.00 USD / Hour

Allied Universal®

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
Minimum of two (2) years of work experience in a Technical Customer Service Call Center
Strong understanding of customer service and customer relations
Highly motivation and strong desire to learn
Ability to exercise good judgment and decision-making
Familiarity with creating cases and case numbers and escalations to Senior team members, departments, and vendors using CRM and other systems
Effective written and oral communication skills
Able to assess and evaluate situations effectively
Skilled in identifying critical issues quickly and accurately
Able to write informatively, clearly, and accurately

Job Responsibility

Identify customers' needs, clarify information, provide direct support or guidance toward to resolution
Tackle a variety of problems in technical systems with skill and accuracy
Create cases for all calls and emails received, enter the history of the problem, all steps taken, and subsequent resolution if resolved at the Help Desk or escalate to appropriate next level
Willingness and Ability to be cross trained in other areas of the department
Consistently demonstrate effective personal performance that positively impacts the departmental performance metrics are met through effective personal work performance

What we offer

Medical, dental, vision, basic life, AD&D, and disability insurance
Enrollment in our company’s 401(k)plan, subject to eligibility requirements
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly

Fulltime

Help Desk Analyst

We are looking for a Help Desk Analyst to join a long-term contract opportunity ...

Location

United States , Uniontown

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Previous experience in IT help desk, technical support, or service desk environments
Hands-on knowledge of Active Directory for basic user account support and access-related tasks
Proficiency supporting Microsoft Windows 10 and general Microsoft operating system environments
Ability to perform foundational troubleshooting for desktop, peripheral, and connectivity issues
Experience managing and updating service desk tickets in a structured support workflow
Strong written and verbal communication skills with careful attention to detail and documentation quality
Comfortable working in a call center or high-volume support setting with consistent process adherence

Job Responsibility

Provide frontline technical support for users by diagnosing and resolving hardware, software, and connectivity issues related to the upgrade effort
Perform pre-deployment and post-deployment checks on IT equipment to confirm readiness, functionality, and compliance with project standards
Record incidents, service requests, and resolution details in the ticketing system with a high degree of accuracy and completeness
Assist with troubleshooting Windows-based devices and user account issues to minimize downtime and maintain productivity
Support validation activities across a high volume of locations by following established procedures and escalating exceptions when needed
Communicate clearly with internal stakeholders, end users, and project team members regarding issue status, next steps, and resolutions
Work within an assigned support team schedule and collaborate closely with team leads to meet project timelines and service expectations

What we offer

medical
vision
dental
life insurance
disability insurance
401(k) plan

Help Desk Analyst

We are looking for a Help Desk Analyst to join a long-term contract opportunity ...

Location

United States , Uniontown

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Previous experience in IT help desk, technical support, or service desk environments
Hands-on knowledge of Active Directory for basic user account support and access-related tasks
Proficiency supporting Microsoft Windows 10 and general Microsoft operating system environments
Ability to perform foundational troubleshooting for desktop, peripheral, and connectivity issues
Experience managing and updating service desk tickets in a structured support workflow
Strong written and verbal communication skills with careful attention to detail and documentation quality
Comfortable working in a call center or high-volume support setting with consistent process adherence

Job Responsibility

Provide frontline technical support for users by diagnosing and resolving hardware, software, and connectivity issues related to the upgrade effort
Perform pre-deployment and post-deployment checks on IT equipment to confirm readiness, functionality, and compliance with project standards
Record incidents, service requests, and resolution details in the ticketing system with a high degree of accuracy and completeness
Assist with troubleshooting Windows-based devices and user account issues to minimize downtime and maintain productivity
Support validation activities across a high volume of locations by following established procedures and escalating exceptions when needed
Communicate clearly with internal stakeholders, end users, and project team members regarding issue status, next steps, and resolutions
Work within an assigned support team schedule and collaborate closely with team leads to meet project timelines and service expectations

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Help Desk Analyst

We are looking for a dependable Help Desk Analyst to join a high-volume support ...

Location

United States , Holland

Salary:

17.00 USD / Hour

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma or equivalent required
Experience in customer service, call center support, or entry-level technical support is preferred
Working knowledge of Microsoft Office and Microsoft Windows environments, including Windows 10
Familiarity with service desk ticketing processes, basic troubleshooting, and phone-based support
Strong verbal communication skills with a detail-oriented and empathetic approach to customer interactions
Ability to stay organized, manage multiple tasks, and follow defined support procedures with limited supervision
Attention to detail and sound judgment when documenting issues and determining when escalation is needed

Job Responsibility

Handle incoming customer calls with professionalism, gather issue details, and provide first-line support in a timely manner
Review service requests and alerts, assess urgency, and determine the appropriate next steps based on established procedures
Document every customer interaction thoroughly by creating, updating, and maintaining accurate ticket records and resolution notes
Escalate unresolved incidents to the correct internal teams to support efficient troubleshooting and service restoration
Investigate basic equipment and system issues quickly to identify likely causes and assist with initial resolution efforts
Monitor overnight or queued tickets to help ensure timely follow-up and adherence to response expectations
Verify that recommended fixes, settings, or configurations are functioning properly before closing or advancing a case
Support additional service desk activities as needed to maintain consistent customer support operations

What we offer

medical
vision
dental
life and disability insurance
company 401(k) plan

Fulltime

Help Desk Analyst

We are looking for a Help Desk Analyst to join a high-volume support environment...

Location

United States , Holland

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma or equivalent required
Prior experience in a call center, help desk, service desk, or customer support environment is preferred
Working knowledge of Microsoft Windows 10, Microsoft Office, and basic technical troubleshooting
Familiarity with service desk ticketing practices and documenting support activity with strong attention to detail
Ability to communicate clearly over the phone with a detail-focused approach and a customer-first mindset
Comfortable handling multiple tasks at once while staying organized in a fast-paced setting

Job Responsibility

Respond to incoming support calls professionally and gather the information needed to identify customer issues quickly
Review service tickets, assess urgency, and determine the appropriate next step based on established support procedures
Escalate incidents to the correct internal teams when issues require advanced troubleshooting or immediate attention
Create, update, and maintain accurate ticket documentation for every customer interaction, including actions taken and current status
Perform basic troubleshooting for customer equipment and software-related concerns to help restore service efficiently
Monitor overnight support activity and ensure open issues are tracked, addressed, or routed according to response guidelines
Verify that system settings or configurations are functioning as expected after troubleshooting steps are completed
Deliver a positive customer experience by remaining calm, attentive, and solution-focused during challenging interactions

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

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