Help Desk Call Center Support Job at Robert Half (Reston, Virginia)

Help Desk Support Technician

Loyalty Marketing company seeking a candidate for our Help Desk Support Technici...

Location

United States , Farmington

Salary:

Not provided

Entry Point Communications LLC

Expiration Date

Until further notice

Requirements

1-2 years prior experience in Help Desk support or call center highly desirable

Job Responsibility

Troubleshoot/Diagnose equipment following company defined procedures
Document all calls and close out activity upon completion of issues
Professionally communicate to customers and team members
Create operational reports as assigned
Work with third party service providers to schedule onsite service
Schedule parts shipments and returns

What we offer

competitive benefits

Fulltime

Help Desk Analyst I

We are offering an exciting opportunity for a Help Desk Analyst I in the banking...

Location

United States , Waterbury

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least one year of experience as a Help Desk Analyst
Strong background in Basic Troubleshooting
Proficiency in Password Reset procedures
Previous experience in a Call Center Customer Service role is desirable
Ability to communicate effectively and professionally with all levels of an organization
Demonstrated problem-solving skills and the ability to manage multiple tasks simultaneously
Capable of working individually as well as part of a team
Possess a customer-oriented mindset with a focus on providing prompt and efficient service
Familiarity with common software and hardware used in office environments
Comfortable working in a fast-paced, high-stress environment with the ability to maintain composure and professionalism

Job Responsibility

Providing technical support to staff, faculty, and students on a variety of software platforms
Responding promptly to troubleshooting requests, hardware and software issues, and general tech support queries
Logging all tech support requests in our ticketing system to monitor maintenance needs and request volume
Setting up and breaking down computer labs in academic buildings, offices, and residence halls as necessary
Supervising computer lab during the scheduled workday and arranging for student worker coverage during after-hours
Installing and configuring new laptops (Windows 10) and adding these PCs to an Active Directory Domain or Azure Autopilot as required
Managing Antivirus software and assisting users with application usage and hardware troubleshooting
Providing technical assistance and/or training to staff, faculty, or students on using audio/visual equipment for events in classrooms and public spaces
Maintaining and inventorying equipment, recommending repair, storage, or replacement as necessary
Communicating with staff, faculty, and students about technology needs, problems, and scheduling requirements

What we offer

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan

Fulltime

Help Desk Analyst

We are offering a long-term contract employment opportunity for a Help Desk Anal...

Location

United States , Philadelphia

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Prior experience in the Healthcare, Hospitals, or Social Assistance industry
Proven experience as a Help Desk Analyst or similar role
Proficiency in using Microsoft Suite, particularly Microsoft Access
Demonstrated skills in Call Center Customer Service
Familiarity with Active Directory and Configuration Management
Experience in troubleshooting and resolving connectivity issues
Strong problem-solving skills and the ability to work under pressure
Excellent communication skills and the ability to work collaboratively with other team members
Ability to provide high-quality customer service, demonstrating patience and problem-solving abilities
Willingness to stay updated with system information, changes, and updates

Job Responsibility

Address user issues across all departments within the health system, including corporate and hospital departments
Provide support to the patient portal, including password resets and navigation assistance
Uphold the health system's 'patient first' motto in all interactions and services
Apply your customer service experience from diverse backgrounds to enhance user satisfaction
Handle all communication over the phone, providing efficient and effective solutions to user inquiries
Manage your schedule to ensure availability during required hours
Utilize your technical skills, including Microsoft, Microsoft Access, Active Directory, Configuration Management, and Connectivity, to resolve issues and maintain system efficiency
Demonstrate an outgoing personality and comfort in speaking with people, contributing to a positive work environment and user experience

What we offer

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan

Fulltime

IT Help Desk Manager

We are seeking a Remote IT Help Desk Manager to support the Internal Revenue Ser...

Location

United States

Salary:

Not provided

Talent Acquisition Concepts

Expiration Date

Until further notice

Requirements

Bachelors degree
Security Plus certification
8 years of help desk experience with 2 of those years in a management role
Technical skills to provide oversight and workload management for IT SERVICE DESK assigned Contractor resources
Supervisory skills and experience to assign work to other Contractors, ensure work is completed timely, monitor work and adjust schedules to meet objectives and goals of CSS Information Technology Service Desk
Ability to work independently and as a team lead\supervisor to maintain a good working environment
Ability to work remotely

Job Responsibility

Provide, maintain, and project scheduling of assigned contractors to ensure sufficient staffing appropriate to agency customer level and mission requirements
Attend meetings with senior-level officials, contractors, and employees. provide deliverable reports
Gather data from contractor staff daily and conduct an analysis of the data to determine the success of the assistance based on the daily performance of the Contractor staff
Provide supervisory guidance to contractors
Report all issues to the Government Technical Manager (GTM)
Provide administrative support for time and attendance
Provide a summary of ticket reviews to GTM
Work closely with GTM on conduct issues with contractor staff to resolution
Work closely with GTM on training development for contractors (e.g. new products and policies)
Monitor contractor staff on all pertinent IRS-CI systems, including the Call Routing Application (currently Cisco Unified Intelligence Center) and Remote Tool Service Delivery software (e.g. CyberArk, Beyond Trust/Bomgar) to ensure all US HD policies are followed

What we offer

health, life, disability, financial, and retirement benefits
paid leave
professional development
tuition assistance
work-life programs
award programs acknowledge employees for exceptional performance and superior demonstration of our service standards

Fulltime

Customer Care Group Support Analyst

Answers technical calls from customers (company/independently owned stores and e...

Location

United States , Atlanta, Georgia

Salary:

Not provided

Genuine Parts Company

Expiration Date

Until further notice

Requirements

4 years of experience in a help desk/call center
High school diploma or equivalent work experience required
1 year of experience with incident and problem tracking service management software
Experience with SQL commands and database manipulation
Experience with automated call distributor phone systems
Experience with knowledge centered support (KCS) principles
Experience with troubleshooting network related issues (client connectivity)
Experience with Active Directory and Microsoft Office Products – O365 is a plus
Strong customer focus and orientation
Superior telephone, root cause analysis, and issue resolution skills

Job Responsibility

Answers technical calls from customers regarding company software, hardware, and network issues
Troubleshoots issues to find solution and partners with customer to solve issue together
Seeks assistance from Support Analyst II and/or Development team (Swarm) if unable to resolve
Applies fix or work around discovered during “swarming”
Creates new knowledge base articles outlining the fix/work around
Documents software defects and assign Service Now Incident to appropriate development track
Ensures positive customer experience by de-escalating customer issues and concerns
Instructs customers on proper usage of the software and hardware
Acts as customer advocate
Ensures prompt and accurate resolution of customer incidents

What we offer

We offer comprehensive benefit plans and programs designed to support your health and wellness, provide income protection and build financial security for your retirement
We offer a Flexible Work Policy that permits eligible employees to work remotely

Customer Support Supervisor

The Customer Support Supervisor provides direct supervision, leadership, mentori...

Location

United States , Batesville

Salary:

56000.00 - 77000.00 USD / Year

Baxter

Expiration Date

Until further notice

Requirements

Associate’s degree or sufficient post-high school education or experience in a related field required
Bachelor’s degree preferred
7+ years of customer service experience with a minimum of 5 years technical or help desk experience required
1+ year previous supervisory or team leadership experience required
Proficient in technology, especially computers, and software applications
Capability of being flexible with work schedule
Excellent written and verbal communication skills.

Job Responsibility

Providing leadership, coaching, and daily direction to your team
Implementing change initiatives
Continuously identify areas of improvement in operations and eliminate waste in processes where it exists
Maintaining technical product knowledge to keep tabs on updates and changes by continued product training to accurately handle customer troubleshooting calls and provide queue support when needed
Identifying and providing year-round technical and procedural training
Leading technical information database for departmental use
Performing monthly quality phone monitoring
Processing priority complaints, investigations, and critical issues in a timely manner
Interviewing, hiring, and training employees
Planning, assigning, and advising work

What we offer

Medical and dental coverage starting day one
Basic life insurance
Accident insurance
Short-term and long-term disability insurance
Business travel accident insurance
Employee Stock Purchase Plan (ESPP)
401(k) Retirement Savings Plan with options for company matching
Flexible Spending Accounts
Educational assistance programs
Paid holidays

Fulltime

Product Support Analyst

The primary responsibilities of the Product Support team members revolve around ...

Location

United States

Salary:

Not provided

Parking Network B.V.

Expiration Date

April 03, 2026

Requirements

2+ years of experience in a client facing call center, help desk or technical support environment or equivalent customer service experience
Intermediate knowledge of various operating systems, software products (e.g. Microsoft Office)

Job Responsibility

Provide responsive and high-quality support to our customers for all our products
Manage resolution of technical issues for all T2 customers, and record all communication and activity in providing the resolution for the customer on a timely basis
Provide excellent customer management through clear communication, responsive follow through, and advocacy for customer issues within internal departments
Prioritize numerous issues of varying severity, and effectively manage the resolution of all issues quickly. This includes taking ownership of the data entered into the help desk system updating both customers and appropriate internal employees of the status of all issues on a timely basis
Collaborate extensively with internal team members to resolve client issues
Provide rotational technical support coverage to T2 customers during the working week and on Canadian/US holidays as necessary, as well as participating in an on call evening and weekend rotation.

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IT Help Desk Support Specialist

We are seeking a detail-oriented IT Help Desk Support Specialist to provide Tier...

Location

United States , Boston

Salary:

Not provided

Dutech Systems

Expiration Date

Until further notice

Requirements

Experience in customer service or IT support roles
Ability to follow written and verbal instructions effectively
Strong attention to detail and organizational skills
Ability to handle confidential information with discretion
Comfort working with IT systems and support tools
Proficiency with Microsoft Office applications
Strong communication and interpersonal skills

Job Responsibility

Triage and manage incoming ServiceNow tickets related to account setup and user support requests
Follow up with users via ServiceNow updates or phone calls to understand the scope of support requests and gather additional details
Collaborate with the Learning Management System (LMS) team to merge user accounts and ensure proper association with SSO accounts
Provide user support for LMS-related activities such as course enrollment and course access
Conduct outbound phone calls to assist users who prefer phone-based support through the contact center
Maintain accurate documentation of support activities and resolutions
Ensure sensitive and confidential information is handled appropriately
Assist users in navigating IT systems and resolving basic technical issues
Provide excellent customer service and technical assistance to end users

Help Desk Call Center Support

Robert Half

Location:
United States , Reston, Virginia

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
April 01, 2026

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Location:United States , Reston, Virginia

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Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:April 01, 2026

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