Help Desk Associate Job at NTT DATA (Guadalajara)

Help Desk Associate

The Help Desk Associate role at NTT DATA Services involves providing L1 support ...

Location

Mexico , Guadalajara

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Availability to work 45 hours per week
Interest in working on Afternoon/Night shifts
Advanced English
Looking to work in IT Environment
6 months of experience in Customer Service

Job Responsibility

General L1 support for hardware and MS Office packages
Advance technical support for in-house applications and developments
Answer technical support calls providing and escalating to other support groups
Provide support based on email generated requests or reports
Document troubleshooting steps and detailed description of the customer incidents and requests
Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures

What we offer

Grocery Tickets - 12% of base salary
30 days of Christmas bonus
12 days of vacations
50% Vacation bonus
5 personal days per year
Medical insurance (You and your family)
Life insurance
Dental Insurance
Discounts with selected Optics
Opportunity to grow in the company

Fulltime

Help Desk Associate

The Help Desk Associate role at NTT DATA Services involves providing L1 support ...

Location

Mexico , Guadalajara

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Availability to work 45 hours per week
Interest in working on any shifts
Advanced English
Looking to work in IT Environment
6 months of experience in Customer Service

Job Responsibility

General L1 support for hardware and MS Office packages
Advance technical support for in-house applications and developments
Answer technical support calls providing and escalating to other support groups
Provide support based on email generated requests or reports
Document troubleshooting steps and detailed description of the customer incidents and requests
Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures

What we offer

Competitive salary
Grocery Tickets - 12% of base salary
30 days of Christmas bonus
12 days of vacations
50% Vacation bonus
5 personal days per year
Medical insurance (You and your family)
Life insurance
Dental Insurance
Discounts with selected Optics

Fulltime

Help Desk Associate

The Help Desk Associate role involves providing L1 support for hardware and MS O...

Location

Mexico , Guadalajara

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Availability to work 45 hours per week
Interest in working on any shifts
Advanced English
Looking to work in IT Environment
6 months of experience in Customer Service

Job Responsibility

General L1 support for hardware and MS Office packages
Advance technical support for in-house applications and developments
Answer technical support calls providing and escalating to other support groups
Provide support based on email generated requests or reports
Document troubleshooting steps and detailed description of the customer incidents and requests
Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures

What we offer

Competitive salary
Grocery Tickets - 12% of base salary
30 days of Christmas bonus
12 days of vacations
50% Vacation bonus
5 personal days per year
Medical insurance (You and your family)
Life insurance
Dental Insurance
Discounts with selected Optics

Fulltime

Front Desk Associate

We are looking for an experienced Front Desk Associate to support daily office o...

Location

United States , Westerville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Previous experience in a front desk, receptionist, administrative, or office coordination role
Strong customer service skills with the ability to communicate professionally with visitors, staff, and senior leadership
Proficiency with Microsoft Outlook and Microsoft Excel for scheduling, tracking, and basic reporting tasks
Ability to handle confidential information with discretion and sound judgment
Strong organizational skills with the ability to manage multiple priorities in a fast-paced office setting
Experience coordinating vendors, deliveries, facility requests, or related workplace operations
Clear written and verbal communication skills with a dependable and service-oriented approach
Must be legally authorized to work in the United States

Job Responsibility

Welcome guests, employees, and external partners while maintaining an organized and attentive front desk presence
Manage incoming calls, route inquiries to the appropriate contacts, and respond to general administrative requests in a timely manner
Coordinate visitor check-in procedures, meeting arrangements, and onsite support for leadership and executive guests
Oversee mail, packages, deliveries, and catering logistics to ensure smooth day-to-day office operations
Maintain office documentation, scheduling records, and reports using tools such as Microsoft Outlook and Microsoft Excel
Partner with vendors and facility service providers to address work orders, restocking needs, and workplace support requests
Assist with onboarding logistics by preparing materials, coordinating schedules, and supporting new employee arrival processes
Help organize meetings and workplace visits by arranging rooms, tracking details, and confirming operational readiness

What we offer

Medical
vision
dental
life and disability insurance
401(k) plan

Help Desk Analyst II

We are looking for a Help Desk Analyst II to provide dependable technical suppor...

Location

United States , Milwaukee

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Demonstrated experience supporting PC and Mac hardware and software in a business setting, including installation, configuration, troubleshooting, and maintenance
Working knowledge of endpoint security practices, patch management, antivirus tools, and mobile device management concepts
Experience using a service desk or ticketing platform to log incidents, track requests, document troubleshooting steps, and record final resolutions
Familiarity with Microsoft 365 administration, Active Directory or Entra ID, Intune, and collaboration technologies used in modern office environments
Associate degree or bachelor’s degree in an IT-related discipline, or equivalent hands-on technical support experience
Strong customer service skills with the ability to communicate technical information clearly to non-technical users
Solid analytical and problem-solving abilities, with a dependable and proactive approach to completing assigned work

Job Responsibility

Deliver technical support for Windows PCs, Macs, laptops, and mobile devices by resolving hardware, software, operating system, account, and configuration issues
Prepare and maintain standardized device builds for Windows and macOS systems, including image creation, configuration updates, and deployment support
Administer and support Microsoft 365 services by assisting with user setup, license management, Intune administration, and collaboration platforms such as Teams and Zoom
Assist with endpoint security efforts by supporting antivirus tools, patch compliance, device protection measures, and enforcement of established security settings
Configure and manage mobile devices using Intune or similar management platforms, including provisioning, policy application, compliance monitoring, and asset tracking
Troubleshoot and maintain workplace technology such as printers, copiers, and video conferencing equipment to minimize interruptions for end users
Respond to incidents and service requests through both onsite and remote support, record all work in the ticketing system, escalate complex issues appropriately, and keep users informed throughout resolution
Support backup and recovery activities for endpoint devices while following established data retention and protection standards
Contribute to hardware and software purchasing activities by helping identify technology needs and supporting procurement requests

What we offer

Medical, vision, dental, and life and disability insurance
Enrollment in company 401(k) plan

IT Help Desk I

We are looking for a detail-oriented IT Help Desk I team member to provide hands...

Location

United States , Kapolei

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma or equivalent required
Associate degree in MIS, ICS, comparable degree, or high school diploma with at least 5 years experience in Information Systems/Technology field preferred
A+, Network+, or equivalent certification required
Experience troubleshooting hardware, software, printers, and network connectivity issues is required
Ability to manage multiple service requests, stay organized, and support technical project timelines
A valid Driver License and daily access to an automobile required
Applicants should be able to reliably commute or reside within the region to meet business needs
Due to the nature of the work and onsite requirements, preference will be given to Hawaii residents
All applicants applying for U.S. job openings must be legally authorized to work in the United States

Job Responsibility

Assist with the administration of computer systems, laptops, and software
Trouble-shoot networking issues
Resolve hardware issues and repairs
Work with third-party vendors to escalate technical issues, track service activity, document resolutions, and help implement corrective actions related to hardware, operating systems, installations, and network concerns
Other duties as assigned

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Order Desk Associate

As an Order Desk Associate, you’ll play an integral role in the end-to-end deal ...

Location

United States , Austin

Salary:

Not provided

Dialpad

Expiration Date

Until further notice

Requirements

1+ years in Deal Desk, Order Desk, Sales Operations or equivalent experience
Bachelors degree in Finance/Account, Business or related field
Strong attention to detail and excellent written and verbal communication skills
A track record of thriving in a dynamic environment, effectively managing multiple priorities with flexibility and focus
Strong organizational and problem-solving skills, with the ability to analyze data, spot discrepancies, and drive issues to resolution
Ability to build collaborative relationships with Sales, Finance, and other cross-functional partners, with a service-oriented mindset
Comfort working in tools and systems

Job Responsibility

Serve as front-line support for standard post-sales requests, including internal inquiries and account provisioning activities
Process incoming customer service orders, ensuring they are accurately entered into our systems and aligned with business policies and procedures
Verify key order information (e.g., product availability, pricing, billing and shipping details) and coordinate with relevant teams to resolve any gaps or questions
Track provisioning status, proactively follow up on outstanding items, and provide timely updates to internal stakeholders across Sales and CX
Analyze order data to identify discrepancies, trends, or bottlenecks, and partner with cross-functional teams to drive timely resolution and process improvements
Prepare and maintain reports related to order volumes, cycle times, and potential risk areas in the post-sales process
Ensure compliance with company policies, order protocols, and customer requirements while maintaining high data quality standards
Collaborate closely with Sales, Accounts Receivable, Billing, and other internal stakeholders to support a smooth handoff from deal close through billing and provisioning
Create and continuously improve internal documentation, trackers, and process guides that support scalable, efficient order operations
Provide excellent internal customer service through clear communication, ownership of issues, and diligent follow-up

What we offer

Competitive salary
Comprehensive benefits
Real opportunities for growth
Access to cutting-edge AI tools
Robust training program

Fulltime

Help Desk Technician

Capital Vacations - Join Our Team as a Help Desk Technician in the Thriving Hosp...

Location

United States , Myrtle Beach

Salary:

Not provided

Capital Vacations

Expiration Date

Until further notice

Requirements

Associate's or Bachelor's degree in Information Technology or related field
Demonstrated experience (2+ years) in a help desk or technical support role, showcasing your ability to tackle various technical challenges
Excellent communication skills to engage and empathize with clients, making them feel heard and valued
A true passion for technology, staying up-to-date with the latest trends, and continuously seeking ways to enhance your technical expertise
Strong problem-solving skills, always eager to take on new challenges and learn from them
Flexibility to work occasional weekends and holidays, ensuring we are always available to support our clients' needs
A team player mentality with the ability to work independently and collaboratively when required

Job Responsibility

Provide friendly and efficient technical support to our clients, ensuring their issues are resolved with speed and accuracy
Diagnose and troubleshoot software, hardware, and network-related problems, leaving no stone unturned to find the best solutions
Collaborate with our expert team to escalate complex issues and ensure seamless communication to deliver an exceptional customer experience
Assist in maintaining our computer systems, updating software, and performing regular system maintenance tasks to ensure optimum performance
Deliver training and support to users, empowering them to harness the full potential of our cutting-edge technology

What we offer

Medical Insurance
Dental Insurance
Vision Insurance
Discounted Resort Stays
Paid Time Off
Life Insurance
Long-Term Disability
Professional Development
Competitive Compensation
Rapid Growth

Fulltime

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Help Desk Associate

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