Help Desk Associate, CVS Health

CVS Health

Location:
United States, Chicago

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

17.00 - 31.30 USD / Hour

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Job Description:

The Help Desk Associate (Level 1) role is an integral part of our growing team. A Help Desk Associate must have good technical knowledge and be able to communicate effectively to understand problems and explain solutions. The goal is to create value for clients that will help preserve the company's reputation and business.

Job Responsibility:

Route / Escalate Help Desk tickets to appropriate team members using service desk software to record, track and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
Troubleshoot IT issues remotely using remote support software and onsite from desktops, printers, peripherals and network / Wi-Fi
Assisting with the implementation of IT strategy
Assist with company expansion and network infrastructure
Ensuring continuous uptime for computers, and peripherals, and working with vendors to service basic medical equipment
Working with vendors to manage network infrastructure
Deploying hardware for new employees
Keep accurate inventory of all IT related equipment
Other duties as assigned

Requirements:

Phenomenal customer service skills
Ability to communicate clearly
Flexible and positive attitude
Passion for technology and using it to solve problems
High level of organization, reliability, and independence
Orientation toward detail
Demonstrated PC skills (MS Office, Google docs)
Ability to research emerging technologies and make recommendations that benefit our business
Past professional experience in a fast-paced environment
Presentation skills (ability to train new hires on basic usage / setup when starting)
At least 2-3 years help desk experience, 2-3 network experience
Experience working with a multiple operating systems (Microsoft, Chrome, Mac)
US work authorization

What we offer:

Affordable medical plan options
a 401(k) plan (including matching company contributions)
an employee stock purchase plan
no-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
paid time off
flexible work schedules
family leave
dependent care resources
colleague assistance programs
tuition assistance
retiree medical access

Additional Information:

Job Posted:
June 15, 2025

Expiration:
June 16, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Help Desk Associate

CVS Health

Location:United States, Chicago

Category:IT - Administration

Contract Type:Employment contract