Help Desk Associate Job at NTT DATA (Guadalajara)

IT Help Desk Specialist

A growing healthcare organization is seeking a Healthcare IT Help Desk Specialis...

Location

United States , San Antonio

Salary:

75000.00 - 95000.00 USD / Year

Revel Staffing

Expiration Date

Until further notice

Requirements

High school diploma or GED required
associate degree in IT or related field preferred
MediClear Certification (or equivalent HIPAA certificate) required
1+ year of IT help desk, service desk, or technical support experience preferred
Experience supporting users in a healthcare or clinical environment strongly preferred (EMR/EHR, clinical apps, etc.)
Strong verbal and written communication skills with a clear, customer-first mindset
Ability to work from scripts, knowledge base articles, and standard operating procedures
Comfortable handling high call volumes and managing multiple tickets at once
Strong problem-solving skills and the ability to remain calm and professional under pressure

Job Responsibility

Answer inbound help desk calls, tickets, and emails from internal users (clinical and non-clinical)
Provide first-level support for common issues including: Password resets and account lockouts, EMR/EHR and healthcare application access issues, VPN, email, and basic connectivity problems
Troubleshoot software and basic hardware issues following documented procedures and knowledge base articles
Properly document all incidents, actions taken, and resolutions in the ticketing system
Escalate complex issues to higher-level support or application teams as needed
Deliver outstanding customer service to users of all technical skill levels and backgrounds
Maintain strict confidentiality and protect sensitive patient and organizational data in accordance with HIPAA and security policies
Support increased call volumes during peak periods and special projects

Fulltime

Tier 1 Help Desk Specialist

BlueWater Federal is looking for a Tier 1 Help Desk Specialist to support the BC...

Location

United States , Tullahoma

Salary:

Not provided

BlueWater Federal Solutions

Expiration Date

Until further notice

Requirements

Associate degree in computer science or related field
Proficient working knowledge of computer systems, hardware and software
Proof of: CompTIA Security+ CE certification
MTA - Windows Operating System Fundamentals
HDI Customer Service Representative within 180 days of employment
Must have an active Secret clearance or the ability to obtain one

Job Responsibility

Implement a broad set of technologies
Handle phone and email support requests as an advocate for the resolution of client issues
Work closely with other departments in resolving issues and fulfilling all client requests, regardless of the nature
Handle problem recognition, research, isolation, resolution and follow-up for routine user problems
Log and track calls using Remedy, while maintaining detailed notes of the customer's request
Write or revise user training documents and procedures
Evaluate and prioritize incoming work requests for assistance from clients experiencing problems with software, networking and other related technologies

IT Help Desk Specialist

A leading technology solutions provider in the engineering software industry is ...

Location

United States , Westmont

Salary:

65000.00 - 95000.00 USD / Year

Revel Staffing

Expiration Date

Until further notice

Requirements

Associate degree in Computer Science, Information Technology, or equivalent work experience
DataClear Certification (or equivalent recognized data-security credential) required
Minimum 1 year of technical support or help-desk experience
Strong troubleshooting skills for Windows/Mac hardware, MS Office 365, cloud applications, and network connectivity (Ethernet, wireless LANs, DHCP/DNS)
Excellent customer service and ability to explain technical concepts to non-technical users
Ability to lift and carry IT equipment up to 50 lbs.

Job Responsibility

Serve as first-line technical support for on-site and remote employees across the U.S. and international offices
Troubleshoot and resolve hardware, software, network, and infrastructure issues
Configure, deploy, and track desktops, laptops, and peripherals
Manage user onboarding/offboarding, hardware procurement, and system documentation
Provide user training and create support resources
Collaborate with vendors and internal stakeholders to maintain high service levels.

What we offer

Competitive total rewards package with medical, dental, vision, 401(k) and profit sharing
Generous paid time off, holidays, and parental leave
Flexible work options
Professional growth and development opportunities.

Fulltime

IT Help Desk Technician

Aspire of WNY is looking for a full time Help Desk Technician at our Fredonia lo...

Location

United States , Fredonia; Jamestown

Salary:

18.41 - 25.78 USD / Hour

Aspire of WNY

Expiration Date

Until further notice

Requirements

Minimum of two (2) years’ experience in a professional IT work environment
Associate degree in computer science preferred
IT experience within a multi–location organization, advanced knowledge of networking principles and operating systems and experience with administration of wireless access points preferred.

Job Responsibility

Providing on-site technical support to users
Prioritizing and escalating help desk requests based on how critical they are to our business processes
Installation and maintenance of technical systems
Troubleshooting common problems related to Internet connectivity, hardware and software, operating systems, and data security.

What we offer

Medical insurance through Independent Health
Dental insurance
FSA
100% agency paid life insurance
Both long term and short term disability insurances
403b retirement with Agency match
Continuing education reimbursement
15 paid holidays
Separate sick, personal and vacation time

Fulltime

Help Desk Analyst III

The Help Desk Analyst III serves as a senior member of the IT support team, resp...

Location

United States , Oklahoma City

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Associate or Bachelor’s degree in Computer Science, Information Technology, or a related field preferred
5+ years of experience in IT support or help desk roles, with at least 2 years in an advanced or escalation role
Strong troubleshooting skills for Windows, macOS, and enterprise applications
Experience with Active Directory, Microsoft 365, VPNs, and remote desktop tools
Knowledge of networking concepts, including TCP/IP, DNS, and VPN troubleshooting
Familiarity with IT service management (ITSM) frameworks such as ITIL
Excellent communication and customer service skills
Ability to prioritize and manage multiple tasks in a fast-paced environment
Certifications such as CompTIA A+, Network+, ITIL, or Microsoft certifications are a plus

Job Responsibility

Provide advanced technical support for hardware, software, network, and security-related issues
Act as an escalation point for Help Desk Analysts I and II, resolving complex IT problems
Analyze and diagnose recurring technical issues, recommending long-term solutions
Manage and maintain IT systems, including user accounts, permissions, and security policies
Document technical solutions and contribute to the knowledge base for IT support staff
Assist in training and mentoring entry level help desk analysts
Collaborate with IT teams to implement new technologies and system improvements
Ensure compliance with company policies, security standards, and IT best practices
Monitor and manage ticket queues, ensuring timely resolution of service requests
Provide remote and on-site support to end-users as needed

What we offer

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan

Fulltime

Temporary IT Associate

A24 is looking for a Temporary IT Associate to join our growing IT team. This pe...

Location

United States , New York

Salary:

20.00 - 24.00 USD / Hour

A24 Films

Expiration Date

Until further notice

Requirements

1-2 years of experience supporting end-user help desk and IT infrastructure
Excellent customer service, interpersonal skills, telephone etiquette, time management, problem-solving skills, and attention to detail
Comfortable managing multiple ongoing tasks and working independently
Ability to create concise technical documentation of systems and processes
Experience with software licensing and account management
Working knowledge of computer networks and cybersecurity principles
Confident demeanor in a fast-paced environment
Humble, diligent, and resourceful

Job Responsibility

Support dispatch of A24’s Help Desk including answering & resolving tickets, and escalating to appropriate resources as necessary
Provide overflow coverage for the IT help desk, responding to low-complexity support requests and escalating as needed
Deliver front-end support for employee devices and company systems: Macs, PCs, VoIP office phones, mobile device management, copy/printers, and organizational apps and software
Create, document, and update processes to resolve user issues and to prevent recurring problems
Support inventory management, including receiving, organizing, and restocking IT equipment and supplies
Assist with hardware asset inventory and lifecycle management, including tagging, tracking, and updating records in asset systems
Set up employee hardware and onboard new hires to our various software applications
Liaise with technology vendors and consultants servicing the NY office
Help the IT team with general operational tasks and ad hoc projects, ensuring smooth day-to-day support activities
Act as a runner to retrieve equipment, fulfill order pickups, and deliver devices or peripherals to employees across departments and external workspaces

What we offer

Annual performance bonus, including both cash and equity components
Competitive healthcare
Other employee benefits

Fulltime

Help Desk- Tier II

Location: Alexandria, VA Monday-Friday from 7:00am-5:00pm EST; Years’ Experience...

Location

United States , Alexandria

Salary:

Not provided

Sparibis

Expiration Date

Until further notice

Requirements

Must be able to obtain and maintain a Public Trust security clearance
3+ years professional experience providing Tier 2 Help Desk experience
Bachelor’s degree in information technology or equivalent experience
Must be able to be onsite in Alexandria, VA from 7:00am – 5:00pm EST Monday-Friday for project execution
Microsoft Teams Administrator Associate certification preferred
Experienced integrating UCC tools with Microsoft 365 and network systems
Experience supporting Microsoft 365 applications (Teams, VoIP)
Experience supporting Microsoft 365 applications (Outlook, Word, Teams, VoIP, Intune)
Experience with digital signage and UCC integrations
Must have experience coordinating A/V setup for events and board meetings

Job Responsibility

Provide Tier 2 Help desk support to end users and manage complex issues that require specialized knowledge and skills to troubleshoot and resolve issues related to software, hardware, and network systems
Leads architecture and support of unified communications (UCC) platforms and integrations
Will be responsible for integrating UCC tools with Microsoft 365 and network systems
Respond to ServiceNow tickets for workstation issues
Support Microsoft 365 applications (Teams, VoIP)
Support Teams meetings, webinars, and VoIP devices
Design and manage Teams Phone and VoIP infrastructure
Coordinate audio/visual setup for events and board meetings
Support digital signage and Teams Room devices
Manage endpoint provisioning using Intune

Fulltime

Senior Desktop Technician

Under general direction, analyzes, troubleshoots, supports, and maintains deskto...

Location

United States , Laguna Beach

Salary:

Not provided

Intratek Computer, Inc.

Expiration Date

Until further notice

Requirements

Knowledge of desktop computer systems, tablets, smartphones, printers, hardware components, operating system software (Windows 10/11), and communications
Knowledge of application software including Microsoft Office (Outlook, Word, Excel, PowerPoint, Teams, OneNote, To Do)
Practical application and increased understanding of computer networks and communications
Knowledge of help desk call tracking
Knowledge of troubleshooting and documentation methodologies
Knowledge of personal technology trends
Ability to diffuse tense or difficult customer service situations with appropriate use of interpersonal and communication skills
Ability to recommend, plan, and apply computer solutions based on knowledge of business units’ critical success factors and operational criteria
Ability to communicate complex ideas and translate technical information easily to non-technical individuals
Ability to work with executive management staff and Board members professionally

Job Responsibility

Responds to the increasingly difficult Help Desk calls, including troubleshooting, researching, and providing solutions for desktop hardware and software problems
Updates and documents relevant research and resolutions into call tracking database
Monitors the flow of help desk tickets in the desktop support process
Assists staff either on site, or via telephone and remote control
Acts as a resource and resolves questions and problems in the use of computer hardware and software
Enhances agency-wide use of desktop computers by providing proactive support on desktop computer tools
Provides technical support as needed to executives and Managers
Performs desktop image builds, computer upgrades, software installation, and configuration
Coordinates desktop adds, moves, and changes
Assists users with computers connecting to audiovisual technology for presentations

What we offer

Medical benefits
Paid vacation
Paid holidays

Fulltime

Help Desk Associate

NTT DATA

Location:
Mexico , Guadalajara

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 24, 2026

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