Help Desk and Switchboard Operator, Randstad

Randstad

Location:
United Kingdom, Canterbury, Kent

Category:
Customer Service

Contract Type:
Not provided

Salary:

13.50 - 24.50 GBP / Hour

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Job Description:

Randstad are looking for a Help Desk & Switchboard Operator to undertake a temporary contact and join the friendly and busy team at 2Gether Support Solutions. If you are looking for a varied and engaging role then this could be for you.

Job Responsibility:

Providing a helpful and professional service to the national health service and its customers
Receiving, directing and informing callers in a timely and professional manner inline with the NHS and trust's core values
Responsible for paging systems, emergency and alarm calls inline with agreed policies and protocols
Issuing pagers to staff
Update telephone records
Maintain rosters and on-call information for the hospital
Receive calls to helpdesk and follow agreed procedures for recording, initiating action and response to customers
Liaise with departments over service centre queries
Arrange taxi bookings through non-patient transport
Maintain the out of hours car parking intercom system and report any system failures
Dispatch jobs departmentally to relevant services from incoming calls to the helpdesk service centre

Requirements:

Eligible to work in the United Kingdom
2 current proofs of address and national insurance
Happy to undergo relevant training
Flexible approach to working due to shift pattern rotations throughout
Keen to learn new skills and a can do attitude
Customer focused and centred around providing excellent customer service
Ability to communicate with customers, visitors, colleagues and management effectively
Able to deal with emergency and high-pressure situations in a professional and calm manner
Excellent I.T skills and be able to adapt to new systems
Knowledge of the local area and common medical terminology is an advantage
Previous helpdesk or switchboard experience is preferred and an advantage
Good level of IT skills across Microsoft office packages
Awareness of Health and safety standards

Nice to have:

Knowledge of the local area and common medical terminology
Previous helpdesk or switchboard experience

What we offer:

All necessary training provided by us, with opportunities for other training and development
Access to great discounts with top highstreet retailers
Access to our Employee Assistance Programme
Long term work opportunities

Additional Information:

Job Posted:
May 29, 2025

Expiration:
August 20, 2025

Work Type:

On-site work

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Help Desk and Switchboard Operator