Help Desk Analyst, Robert Half

Help Desk Analyst

Robert Half

Location:
United States, Worcester

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a skilled Help Desk Analyst to join our team on a long-term contract basis in Worcester, Massachusetts. In this role, you will assist with hardware replacements, software installations, and providing technical support for end users with varying levels of expertise. This position offers an excellent opportunity to apply your technical skills while supporting a dynamic and collaborative environment.

Job Responsibility:

Perform hardware replacements for devices that do not meet system requirements
Configure and image machines to ensure proper software installation and functionality
Install and customize niche software applications based on specific user needs
Provide technical support to end users with different levels of technical proficiency
Assist with the final stages of a Windows 11 upgrade project, focusing on hardware deployments
Troubleshoot and resolve issues related to computer hardware and software
Collaborate with team members to ensure smooth deployment processes
Maintain accurate documentation of processes, configurations, and resolved issues

Requirements:

Strong expertise in Windows operating systems, particularly Windows 11
Experience supporting individuals with diverse technical skill levels
Proficiency in computer hardware and configuration management
Familiarity with deployment processes and endpoint management
Knowledge of technologies such as Active Directory, Citrix, and Cisco
Ability to work effectively with both Mac and Apple devices
Strong organizational skills and attention to detail
Excellent communication and problem-solving abilities

What we offer:

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
June 04, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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