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Help Desk Analyst

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Philadelphia

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Our team is hiring a Help Desk Analyst for a client based in the Philadelphia, Pennsylvania area. This is a long term contract to hire based opportunity and is mainly remote. Candidates must reside in PA, NJ or DE for consideration. The shift we are hiring for is Monday to Friday 8am-4:30pm.

Job Responsibility:

  • Respond to incoming service desk requests and document issues clearly to ensure timely follow-up and resolution
  • Troubleshoot hardware, software, and operating system problems for users working in Microsoft Windows 10 environments
  • Assist with account access, password support, and user administration tasks within Active Directory
  • Diagnose basic technical issues, identify root causes, and escalate more complex problems when needed
  • Provide clear guidance to end users on system use, common fixes, and best practices to minimize recurring issues
  • Track, update, and close support tickets accurately while maintaining strong customer service throughout the support process

Requirements:

  • Respond to incoming service desk requests and document issues clearly to ensure timely follow-up and resolution
  • Troubleshoot hardware, software, and operating system problems for users working in Microsoft Windows 10 environments
  • Assist with account access, password support, and user administration tasks within Active Directory
  • Diagnose basic technical issues, identify root causes, and escalate more complex problems when needed
  • Provide clear guidance to end users on system use, common fixes, and best practices to minimize recurring issues
  • Track, update, and close support tickets accurately while maintaining strong customer service throughout the support process
  • Experience providing help desk or service desk support in a detail-focused environment
  • Working knowledge of Active Directory for user account and access support
  • Hands-on experience supporting Microsoft Windows and Windows 10 systems
  • Ability to perform basic troubleshooting for common desktop, software, and access-related issues
  • Familiarity with managing and documenting service desk tickets
  • Strong communication skills and a customer-focused approach to technical support
What we offer:
  • Medical, vision, dental, and life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
May 15, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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