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Robert Half Logo Robert Half · IT - Administration

Help Desk Analyst

United States, Mount Olive · Job Posted February 20, 2026
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Job Description

Our client is seeking an IT Support Technician to provide day‑to‑day technical support across laptops, desktops, user accounts, and core productivity tools. This role focuses on resolving Tier 1/2 issues, supporting Microsoft 365, and ensuring smooth operation of conference rooms and collaboration technology.

Job Responsibility

  • Troubleshoot laptop/desktop issues, performance problems, and basic hardware failures
  • Resolve email and Outlook-related issues
  • Manage user accounts, passwords, and permissions in O365 and Active Directory
  • Support connectivity issues including Wi‑Fi, VPN, and basic network troubleshooting
  • Assist with conference room technology, including AV equipment and meeting setups
  • Support SharePoint access and basic collaboration issues
  • Provide onsite support in Mount Olive, NC as needed

Requirements

  • Experience providing hands-on IT support in a business environment
  • Strong knowledge of Microsoft 365 (O365)
  • Active Directory experience (user accounts, permissions)
  • Working knowledge of SharePoint
  • Solid Outlook troubleshooting skills
  • Experience with AV/conference room systems and video conferencing setups
  • Strong communication and customer service skills

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
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