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Help Desk Analyst

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Robert Half

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Location:
United States , Eagan

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Category:
IT - Administration

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

Help Desk Analyst to provide technical support and resolve hardware, software, and system-related issues in a timely manner. This role will troubleshoot desktops, laptops, printers, mobile devices, and common business applications while delivering excellent customer service. The Help Desk Analyst will respond to support tickets, document resolutions, and escalate more complex technical issues when necessary. Experience with Windows environments, Microsoft 365, Active Directory, and remote support tools. Strong communication skills, problem-solving abilities, and the ability to prioritize multiple requests are essential for success in this role.

Job Responsibility:

  • Provide technical support and resolve hardware, software, and system-related issues in a timely manner
  • Troubleshoot desktops, laptops, printers, mobile devices, and common business applications
  • Deliver excellent customer service
  • Respond to support tickets
  • Document resolutions
  • Escalate more complex technical issues when necessary

Requirements:

  • Experience with Windows environments, Microsoft 365, Active Directory, and remote support tools
  • Strong communication skills
  • Problem-solving abilities
  • Ability to prioritize multiple requests

Additional Information:

Job Posted:
May 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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