Help Desk Analyst, Robert Half

Robert Half

Location:
United States, St. Louis Park

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a dedicated Help Desk Analyst to join our team in St. Louis Park, Minnesota. In this role, you will be the first point of contact for technical support, assisting users with a variety of hardware, software, and system-related issues. This position offers an excellent opportunity to combine your customer service skills with your technical expertise in a fast-paced automotive environment.

Job Responsibility:

Deliver outstanding technical support and customer service to end users, ensuring timely resolution of issues
Diagnose and resolve hardware and software problems involving desktops, laptops, printers, and other peripheral devices
Maintain detailed records of user inquiries and solutions within the helpdesk ticketing system
Escalate unresolved or complex technical problems to senior team members when necessary
Manage user accounts by provisioning and deprovisioning access as required
Support remote desktop users to troubleshoot connectivity and performance issues
Collaborate with team members to ensure consistent and efficient problem-solving processes
Assist with the setup and maintenance of Apple and Windows devices within the organization
Utilize expertise in Cisco and Citrix technologies to address network and application issues

Requirements:

Proven experience in providing technical support and troubleshooting for computer hardware and software
Familiarity with Cisco and Citrix technologies, with the ability to resolve related network issues
Proficiency in managing Active Directory accounts and permissions
Strong knowledge of Microsoft technologies and Windows Remote Desktop
Experience working with Apple devices and Mac computers
Ability to assist users with remote desktop support in various environments
Excellent documentation skills to track and resolve issues in a helpdesk system
Strong interpersonal skills and a commitment to delivering exceptional customer service

What we offer:

medical, vision, dental, and life and disability insurance
401(k) plan
free online training

Additional Information:

Job Posted:
September 12, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Help Desk Analyst