Help Desk Analyst, Robert Half

Help Desk Analyst

Robert Half

Location:
United States, Roswell

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a dedicated Help Desk Analyst to provide exceptional technical support and resolve issues efficiently for end-users. This role involves troubleshooting hardware, software, and network systems while ensuring smooth operations across various platforms. Join our team in Roswell, Georgia, to enhance user experience and contribute to the organization's IT success.

Job Responsibility:

Diagnose and resolve technical issues related to computer hardware, software, and network systems
Provide support for Android devices, Apple products, and Mac computers
Manage and maintain Active Directory accounts and permissions
Perform configuration management and ensure proper system deployments
Collaborate with teams to troubleshoot and resolve Cisco and Citrix technology-related challenges
Install, upgrade, and maintain software applications across various platforms
Deliver excellent customer service by responding promptly to help desk inquiries
Document solutions and maintain accurate records of technical support activities
Ensure system security and compliance with organizational IT policies
Assist in the implementation of new technologies and system upgrades

Requirements:

Proven experience in troubleshooting and resolving IT issues across hardware, software, and networks
Familiarity with Android development and Apple device support
Knowledge of Cisco and Citrix technologies
Proficiency in managing Active Directory and configuration management
Ability to deploy and maintain computer systems and applications
Strong understanding of Mac computers and Microsoft software
Excellent communication and problem-solving skills
Ability to work independently and prioritize tasks effectively

What we offer:

medical
vision
dental
life and disability insurance
401(k) plan

Additional Information:

Job Posted:
June 17, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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