Help Desk Analyst Job at Robert Half (Greenville)

Help Desk Analyst

Robert Half

Location:
United States , Greenville

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a Help Desk Analyst to support end users in a fast-paced plastics manufacturing environment in Greenville, South Carolina. This Contract position is ideal for someone who enjoys solving technical issues, delivering strong customer service, and helping employees stay productive with reliable IT support. The role focuses on responding to service requests, resolving common hardware and software problems, and ensuring each issue is documented and escalated appropriately when needed.

Job Responsibility:

Respond to incoming support requests by phone or ticketing channels and provide timely first-line technical assistance to end users
Resolve routine technology issues such as password access problems, printer setup concerns, workstation support, mobile device questions, and basic network-related incidents
Guide employees on the use of newly introduced or updated tools and systems through clear instruction and practical support
Research solutions by consulting available documentation, internal resources, and external knowledge references to identify effective resolutions
Escalate more complex or unresolved incidents to advanced support personnel, team leads, or management while supplying accurate issue details
Maintain complete service records by documenting troubleshooting steps, actions taken, outcomes, and final resolution status within the ticketing system
Monitor assigned cases closely and manage workload to meet established service expectations and response commitments
Deliver attentive customer service while building effective working relationships with users across different departments and levels of the organization

Requirements:

Working knowledge of help desk operations, service desk procedures, and day-to-day technical support best practices
Proven ability to diagnose and resolve a range of user-facing technical issues in a hands-on support environment
Experience with Microsoft Windows, service desk tickets, telephone-based support, and ticketing system tools
Strong customer service and communication skills, with the ability to explain technical information clearly in both written and verbal formats
Solid computer proficiency, including the ability to work with spreadsheets and review data for patterns or recurring issues
Strong organizational skills with the ability to adjust priorities and remain effective in a changing, fast-paced setting
Detail-oriented and self-directed approach to work, with the ability to manage tasks independently and follow issues through to completion
Ability to collaborate effectively with professionals at all levels and maintain positive working relationships across the organization

What we offer:

medical
vision
dental
life and disability insurance
company 401(k) plan

Additional Information:

Job Posted:
May 10, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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